2005
Table Of Contents
- Virtual Terminal User Guide
- This Document
- Intended Audience
- Notational Conventions
- Documentation Problems
- Revision History
- Applying For Virtual Terminal
- Setting Up Virtual Terminal
- Using Virtual Terminal
- Capturing, Voiding, and Refunding on www.paypal.com
- Withdrawing Funds
- Troubleshooting
- Direct Payment API Error Codes, Short Message, and Long Messages
Troubleshooting
Solutions to Problems with Transactionsl
38 July 2005
Unable to process transaction because the
billing address and the Card Verification
Number did not match. Verify the
information you entered or try another
card.
This error appears when the address in the Billing Information section
of the order entry form does not match the Card Verification Number
(CVN) on file with the credit card issuer. Check each of these fields,
and then try processing the transaction again. For Visa and
MasterCard, the three-digit CVN is printed on the panel on the back of
the card immediately after the card's account number. For American
Express, the four-digit CVN is printed on the front of the card above
the card account number.
The transaction was refused because your
billing agreement is inactive. Log in to
PayPal to check your billing agreement or
contact customer service.
To use Virtual Terminal, you must accept the online Billing
Agreement at https://www.paypal.com/vt
The transaction was refused as a result of
your Risk Control Country Monitor
Setting.
This error appears when you attempt to process a transaction from a
customer in a country that has been banned by your Risk Control
Country Monitor setting. If you still want to process the transaction,
change your Risk Control Country Monitor setting.
The transaction was refused as a result of
your Risk Control Maximum Amount
Setting.
This error appears when you attempt to process a transaction that
exceeds the maximum amount identified in your Risk Control
Maximum Amount setting. If you still want to process the transaction,
change your Risk Control Maximum Amount setting.
The transaction failed. Try another card. This error appears when a credit card transaction fails. Credit cards are
refused for a variety of reasons. If possible, ask the customer if he’d
like to pay with a different card.
The transaction was refused as a result of a
duplicate order number supplied. Try
another order number.
This error appears when you enter a number that is already associated
with a different Virtual Terminal transaction in the Order Number
field. Change the order number and try processing the transaction
again.
The transaction failed because the credit
card has expired. Try another card.
This error appears when the credit card number the customer has
provided is associated with an expired card. If possible, ask the
customer if he’d like to pay with different card.
The transaction failed as a result of an
invalid credit card number. Check the
number or try another card.
This error appears when a credit card number does not match the
number on file with credit card issuer. Verify that the number you’ve
entered in the Card Number field is correct. If the number is correct,
you may wish to ask the customer if he’d like to pay with different
card.
The address is invalid. Check the address
and try again.
This error appears when the address in the Billing Information section
of the order entry form does not match the information on file with the
credit card issuer. Verify that the address you’ve entered in the Billing
Information section is correct, and then make another attempt to
process the transaction.
The transaction could not be completed.
Please try again.
This error appears when the transaction could not be completed for
technical reasons. If you receive this error, you may want to wait a few
minutes and then make another attempt to process the transaction.
Problem Possible Solution