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Troubleshooting
Solutions to Problems Accessing Virtual Terminal
Solutions to Problems with Transactionsl
Problem Possible Solution
Your account is ineligible to use Virtual
Terminal. Please contact customer
service.
This error appears if you have an international PayPal account. Virtual
Terminal is currently available for U.S. PayPal account holders only.
Your account must be a Business account
to use Virtual Terminal. Please contact
customer service.
This error appears if you attempt to access Virtual Terminal with a
Personal account. In order to use Virtual Terminal, you need to
upgrade to a Business account. For more information, see
“Upgrading to a Business Account.”
Your account is restricted and you do not
have permission to use Virtual Terminal.
Please contact customer service.
This error appears if your account is restricted. Restricted account
holders are not eligible for Virtual Terminal. If you have questions
about your account status, contact Customer Service at
https://www.paypal.com/us/cgi-bin/webscr?cmd=_contact_us
No billing agreement found for your
account. Log in to PayPal to check your
billing agreement or contact customer
service.
To use Virtual Terminal, you must first accept the online Billing
Agreement at https://www.paypal.com/vt
Problem Possible Solution
Unable to authorize transaction. Try
another card.
This error appears when a credit card is refused. Credit cards are
refused for a variety of reasons. If possible, ask the customer if he’d
like to pay with different card.