2005

July 2005 31
Capturing, Voiding, and Refunding on www.paypal.com
Voiding an Authorization
Voiding an Authorization
If you initiated an authorization, and now want to refund the customer, you need to void the
authorization. Once you void an authorization, you cannot capture any funds associated with
the authorization, and the funds are returned to the customer.
NOTE: Voiding an authorization cancels the entire open amount.
You can initiate a void in the following cases:
z the authorization is pending
z the authorized amount was captured at less than 100%
To void an authorization:
1. Click on the Void button associated with the authorization.
2. Confirm the void details on the Void Authorization page, and then click Void.
NOTE: PayPal recommends that you explain any unique circumstances to your buyer in the
Note field.
PayPal sends your customer an email with the details of the void.
Processing a Refund
If initiated a sale and now want to refund your customer, you need to process a refund. You can
send your customer a refund within 60 days after receiving payment by clicking the Refund
Payment link on the Transaction Details page. If it has been more than 60 days since you
received the payment, you need use the Send Money tab to send the refund.
To send a refund within 60 days of receiving payment:
1. Log in to your PayPal account at
https://www.paypal.com.
2. Click the History subtab.
3. Find the payment you would like to refund.
4. Click Details to open the Transaction Details page.
5. Click Refund Payment on the Transaction Details page.
6. Enter the refund amount and click Submit.
7. Confirm the refund amount and click Submit.
NOTE: The original transaction fee is credited back to you when you perform a refund within
60 days of receiving payment. If you perform a partial refund, a portion of the
transaction fee will be credited back to you.