2005

Table Of Contents

Virtual Terminal User Guide July 2005 21

Using Virtual Terminal

Handling Problems

If a transaction is unsuccessful, PayPal displays an error message, which can include an AVS

response code and a reference number for PayPal Customer Service. The following is an

example of a reference number:

FIGURE 3.1 Example of Problem Reference Number During Order Processing

Card Verification Value Responses

One possible problem in processing a transaction is that the Card Verification Value fails to

match. In this case, PayPal displays the CVV response “N”, and the transaction fails. If the

reponse is other than “N,” Paypal does not reject the transaction.

TABLE 3.4 CVV Response Codes

CVV

Code Meaning Matched Details

M Match CVV number itself

N No match None

P Not Processed Not applicable

S Service not Supported Not applicable

U Unavailable Not applicable