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9
Technical Support
Depending on the PayPal product you need assistance with, contact either Customer Service or
Developer Technical Support.
Contacting Customer Service for Live PayPal Website Help
Use PayPal Help to find an answer to any problem you might encounter with live products
such as Website Payments or Instant Payment Notification.
To contact Customer Service about issues with the Live PayPal website:
1. Go to
https://paypal.com/.
2. Click Help in the upper right corner of the page.
3. Click Contact Us in the lower left of the page.
4. Chose either Help by Email or Help by Phone.
5. Follow the remaining instructions.
Contacting Developer Technical Support for API Help
For information about PayPal Web Services API, Developer Central, and using the Sandbox,
refer to the following resources:
 Help Center: In Developer Central, click Help Center to access developer manuals and
links.
 Forums: In Developer Central, click Forums to share information with the PayPal
developer community.
 Online Developer Support Portal at https://paypal.com/mts.
Use the Forums first to find answers about any questions or problems you might have.
Another developer might have already posted information about your question or problem.
To contact Developer Technical Support about the PayPal Web Services API:
1. Log in to
https://developer.paypal.com/ by entering your email address and password in the
Member Log In box.
2. Click Help Center at the bottom of the box on the right side of the page.