User's Guide

Table Of Contents
Fraud Protection Services User’s Guide 91
Fraud Filter Reference
Custom Filters
A
Good Lists
What does the filter do?
This filter compares the customers e-mail address and credit card number against lists (that
you create) of addresses and numbers for known good customers. You create the lists.
Any transaction for which the e-mail address or credit card number is an exact match with an
entry in one of your good lists is accepted and no other filters are applied. Enter only numerals
in the credit card number list—no spaces or dashes.
NOTE: Unlike the Risk lists that PayPal manages, you, solely, manage and update the Good
Lists.
Items that you enter in the test Good lists are not carried over to your configuration for
the live servers, so do not spend time entering a complete list for the test configuration.
If you activate this filter, then you must set up lists of good email addresses and good card
numbers. Be sure to type the e-mail addresses and credit card numbers accurately.
IMPORTANT:The Good Lists do not authenticate individuals. If a fraudster were to steal
e-mail addresses or credit card account numbers from this list, then they
would be able to bypass the filter.
How does the filter protect me?
To ensure that loyal repeat customers are not held up by your fraud review process, you may
want to create lists of e-mail addresses and card numbers that should be accepted. This ensures
that an abnormal shopping pattern on the part of a loyal customer (for example making a
purchase while on vacation overseas) does not trigger a filter and delay the transaction.
Total Purchase Price Floor Filter
What does the filter do?
This filter screens the total amount of a transaction (including tax, shipping and handling fees).
If a transaction amount is below the price set for this filter, then the transaction is accepted and
no other filters are applied.
How does the filter protect me?
Merchants with an especially high transaction volume can use this filter to reduce the number
of transactions that their staff must review—transactions below the specified price level are
accepted without further analysis.
Custom Filters
You create Custom filters by combining up to five existing filters. A well-designed Custom
filter can more accurately identify suspicious transactions because it is fine-tuned to the
unique needs of your business (for example, you can specify a particular combination of