User's Guide

Table Of Contents
Fraud Protection Services User’s Guide 79
Fraud Filter Reference
High-risk Payment Filters
A
is using a stolen identity to complete a purchase (and having the items sent to another address
from which they can retrieve the stolen items).
To help to distinguish between legitimate and fraudulent orders, review all mismatches by
cross-checking other purchase information such as AV S and card security code.
Product Watch List Filter
What does the filter do?
The Product Watch List filter compares the SKUs (or other product identifier) of the products
in a transaction against a Product Watch List that you create. Any transaction containing an
SKU in the list triggers the filter. If you enable this filter, then you must set up the list of
products that should be monitored.
NOTE: Items that you enter in the test Product Watch List are not carried over to the
configuration for the live servers, so do not spend time entering a complete list for the
test configuration.
How does the filter protect me?
Some products are attractive to fraudsters (especially popular products with high resale value
like computers or televisions). The Product Watch List filter gives you the opportunity to
review transactions involving such products to ensure that the order is legitimate.
High-risk Payment Filters
High-risk Payment Filters identify transactions that show billing/shipping discrepancies or an
indication that someone other than the legitimate account holder is initiating the transaction.
AVS Failure Filter
What does the filter do?
This filter compares the street number and the ZIP code submitted by the customer against the
data on file with the issuer.
The AVS response is composed of a Y, N, or X value for the customers street address and a Y,
N, or X value for the ZIP code. For example, the response for a correct street number and an
incorrect ZIP code is YN.