2009
Table Of Contents
- Payflow Link Fraud Protection Services User’s Guide
- Contents
- Preface
- Introduction
- How Fraud Protection Services Protect You
- Configuring Payflow Link
- Integrating Your Web Site with Payflow Link (Basic Integration)
- Integrating Your Web Site with Payflow Link (Advanced Integration)
- Testing Payflow Link
- Activating Payflow Link
- Managing Payflow Link
- Assessing Transactions that Triggered Filters
- Integrating TeleCheck Transactions
- Transaction Responses
- Submitting Transaction Data to the Payflow Link Server
- About the Confirmation Email Messages
- Payflow Link Transaction Types
- Frequently Asked Questions
- Index
Fraud Filter Reference
Unusual Order Filters
E
86 Fraud Protection Services User’s Guide
Shipping/Billing Mismatch Filter
What does the filter do?
This filter screens for differences between the shipping information and the billing information
(street, state, ZIP code, and country).
The specified action is taken whenever the shipping information differs from the billing
information.
Data Normalization
The Shipping/Billing Mismatch filter is tolerant of minor address inaccuracies that result from
typographical or spelling errors. The filter checks relationships among the street address, city,
state, and ZIP code and determines if a minor change is needed before screening the
transaction.
NOTE: This normalization is performed purely on the billing and shipping data, and does not
authenticate the customer.
Because this normalization happens during data validation by the server, the data as entered by
the customer will still appear in its original form on all transaction data review pages. This
means that you might see the following entries not flagged as mismatches on the Fraud
Details page:
Billing Shipping
Steve Morrison Steve Morrison
4390 Ramirez 4390 Ramires
San Francisco, CA San Francisco, CA
94114 94113
How does the filter protect me?
There are legitimate reasons for a shipping/billing mismatch with a customer purchase—for
example, gift purchases might fit this profile. But a mismatch could also indicate that someone
is using a stolen identity to complete a purchase (and having the items sent to another address
from which they can retrieve the stolen items).
To help to distinguish between legitimate and fraudulent orders, review all mismatches by
cross-checking other purchase information such as AVS and card security code.
Product Watch List Filter
What does the filter do?
The Product Watch List filter compares the SKUs (or other product identifier) of the products
in a transaction against a Product Watch List that you create. Any transaction containing an
SKU in the list triggers the filter. If you enable this filter, then you must set up the list of
products that should be monitored.
NOTE: Items that you enter in the test Product Watch List are not carried over to the
configuration for the live servers, so do not spend time entering a complete list for the
test configuration.