2009

Payflow Link Fraud Protection Services User’s Guide 39
10
Assessing Transactions that
Triggered Filters
As part of the task of minimizing the risk of fraud, you review each transaction that triggered a
filter. You decide, based on the transaction’s risk profile, whether to accept or reject the
transaction. This chapter describes how to review transactions that triggered filters, and
provides guidance on deciding on risk.
NOTE: The Fraud Protection Services package (Basic or Advanced) to which you subscribe
determines the number of filters that screen your transactions. Basic subscribers have
access to a subset of the filters discussed in this chapter. Advanced subscribers have
full access. See
“Filters Included with the Fraud Protection Services” on page 81 for
complete lists of Basic and Advanced filters.
In This Chapter
z “Reviewing Suspicious Transactions” on page 39
z “Fine-tuning Filter Settings—Using the Filter Scorecard” on page 43
z “Re-running Transactions That Were Not Screened” on page 44
Reviewing Suspicious Transactions
Transactions that trigger filters might or might not represent attempted fraud. It is your
responsibility to analyze the transaction data and then to decide whether to accept or reject the
transaction. Accepting a transaction requires no further action. To reject a transaction, a
separate void of the transaction is required.
The first step in reviewing filtered transactions is to list the transactions.
1. Click Reports > Fraud Protection > Fraud Transactions
The Fraud Transactions Report page appears.