2009

How Fraud Protection Services Protect You
Protection From System-wide Threats—The Premium Services
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14 Payflow Link Fraud Protection Services User’s Guide
Merchants using the Recurring Billing Service
To avoid charging you to filter recurring transactions that you know are reliable, Fraud
Protection Services filters do not screen recurring transactions.
To screen a prospective recurring billing customer, submit the transaction data using PayPal
Manager. The filters screen the transaction in the normal manner. If the transaction triggers a
filter, then you can follow the normal process to review the filter results.
Protection From System-wide Threats—The Premium Services
Account Monitoring Service
The Account Monitoring Service provides premium protection against unauthorized use of
your Payflow account. Account Monitoring Service includes:
z Transaction monitoring by trained security professionals who identify fraudulent account
activity prior to settlement
z Proactive notification of suspicious account events
z Call-in number to security representatives to discuss suspicious account activity
z Complete investigation and research of suspicious account events. Includes:
– Investigation of internet log files and all audit trails relevant to your account
Packaging of all relevant data to be delivered to banks and law enforcement to assist in funds
recovery and prosecution.