2009

Preface
Customer Support
x Payflow Link Fraud Protection Services User’s Guide
z Appendix A, “Transaction Responses,” provides reference material on the transaction
response information in reports.
z Appendix B, “Submitting Transaction Data to the Payflow Link Server,” provides
guidance for those who wish to develop more complex interactions between their Web
page and Payflow Link.
z Appendix C, “About the Confirmation Email Messages,” describes the content of the
optional confirmation email.
z Appendix D, “Payflow Link Transaction Types,” describes the two Payflow Link
transaction types.
z Appendix E, “Fraud Filter Reference,” describes the Transaction filters that make up part
of the PayPal Fraud Protection Services.
z Appendix F, “Frequently Asked Questions,” contains information about Payflow Link.
Customer Support
When you purchase Payflow Link, PayPal provides telephone-based customer support. If you
purchased Payflow Link as a separate service, phone support is available during your initial
integration phase Monday through Friday between 8 AM and 6 PM Pacific Time.
Once your account is integrated with your Web store, PayPal provides free email support 24
hours per day, 7 days per week.
If you have purchased Payflow Link as part of a Commerce Package, your are entitled to free
phone support Monday through Friday between 8 AM and 6 PM Pacific Time and 24-hour
email support for as long as you use the service.
For integration and connectivity issues, PayPal provides online documentation, direct email
support, and phone support. For technical support on shopping carts, please contact the
vendor.
PayPal is committed to providing you with the most advanced technical support expertise to
ensure availability and reliability of your e-commerce applications.
Online Information: https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help
This site offers an FAQ (frequently asked question) section.
Email: [e-mail]
Phone: [phone]
Related Information
You will need to reference the following documentation: