2009

Preface
Customer Support
viii Payflow Link User’s Guide
z Appendix D, “Payflow Link Transaction Types,” describes the two Payflow Link
transaction types.
z Appendix E, “Frequently Asked Questions,” contains information about Payflow Link.
Customer Support
When you purchase Payflow Link, PayPal provides telephone-based customer support. If you
purchased Payflow Link as a separate service, phone support is available during your initial
integration phase Monday through Friday between 8 AM and 6 PM Pacific Time.
Once your account is integrated with your Web store, PayPal provides free email support 24
hours per day, 7 days per week.
If you have purchased Payflow Link as part of a Commerce Package, your are entitled to free
phone support Monday through Friday between 8 AM and 6 PM Pacific Time and 24-hour
email support for as long as you use the service.
For integration and connectivity issues, PayPal provides online documentation, direct email
support, and phone support. For technical support on shopping carts, please contact the
vendor.
PayPal is committed to providing you with the most advanced technical support expertise to
ensure availability and reliability of your e-commerce applications.
Online Information: https://www.paypal.com/us/cgi-bin/helpweb?cmd=_help
This site offers an FAQ (frequently asked question) section.
Email: [e-mail]
Phone: [phone]
Related Information
You will need to reference the following documentation:
Payflow Link Fraud Protection Services User’s Guide describes the tools you can use to
protect your account from fraud.
PayPal Manager online help describes the use of PayPal Manager—the web-based
administration tool that you use to process transactions manually, issue credits, generate
reports, and configure Payflow Link.