2009

Payflow Link User’s Guide 69
Frequently Asked Questions
E
I'm using Silent Post to retrieve transaction information. I'm also using the AVS
security options in Manager. If the AVS information doesn't match, then
Payflow Link voids the transaction. However, my Silent Post script only
receives notification of the sale. I don't get a second silent post for the void.
How will I know which transactions are voided?
You can tell by the RESPMSG. You will need to have your script call on this variable. If
RESULT=0 and RESPMSG=AVSDECLINED, then that means the transaction was
successfully voided.
NOTE: Be sure to look at the response message for your transaction. Even if your result code is
0, your response message might say that the transaction has failed.
My order forms show I accept more cards than I actually do. How can I change
the forms to reflect only the cards I accept?
Contact Customer Service by email ([e-mail]) and we will make the
change for you.
Does Payflow Link support International Characters?
Not officially. We have included text on our Payflow Link Order Forms discouraging the use
of International Characters. If you disable our forms, we encourage you to use similar text on
your site. We also encourage you to run test transactions using the characters that you expect
your customers to use to verify that you do not run into any issues.
I'm not getting the merchant confirmation email, even though I enabled it on
the Payflow Link Configuration page.
This is a problem for AOL email accounts. If you use the same AOL account in the EMAIL
FROM MERCHANT field and the EMAIL TO MERCHANT field, you most likely will not
get an email message. For some reason, AOL does not allow the same mail account in these
two fields. To get around this problem, either set up a new AOL mail account or use another
email account.