Developer's Guide

Payflow Pro Developer’s Guide 57
Responses to Transaction Requests
RESULT Values and RESPMSG Text
6
TABLE 6.2 Payflow transaction RESULT values and RESPMSG text
RESULT RESPMSG and Explanation
0 Approved.
1 User authentication failed. Error is caused by one or more of the following:
z Login information is incorrect. Verify that USER, VENDOR, PARTNER, and
PASSWORD have been entered correctly. VENDOR is your merchant ID and
USER is the same as VENDOR unless you created a Payflow Pro user. All fields
are case sensitive.
z Invalid Processor information entered. Contact merchant bank to verify.
z "Allowed IP Address" security feature implemented. The transaction is coming
from an unknown IP address. See PayPal Manager online help for details on how to
use Manager to update the allowed IP addresses.
z You are using a test (not active) account to submit a transaction to the live PayPal
servers. Change the host address from the test server URL to the live server URL.
2 Invalid tender type. Your merchant bank account does not support the following
credit card type that was submitted.
3 Invalid transaction type. Transaction type is not appropriate for this transaction. For
example, you cannot credit an authorization-only transaction.
4 Invalid amount format. Use the format: “#####.##” Do not include currency
symbols or commas.
5 Invalid merchant information. Processor does not recognize your merchant account
information. Contact your bank account acquirer to resolve this problem.
6 Invalid or unsupported currency code
7 Field format error. Invalid information entered. See RESPMSG.
8 Not a transaction server
9 Too many parameters or invalid stream
10 Too many line items
11 Client time-out waiting for response
12 Declined. Check the credit card number, expiration date, and transaction information to
make sure they were entered correctly. If this does not resolve the problem, have the
customer call their card issuing bank to resolve.
13 Referral. Transaction cannot be approved electronically but can be approved with a
verbal authorization. Contact your merchant bank to obtain an authorization and submit
a manual Voice Authorization transaction.
19 Original transaction ID not found. The transaction ID you entered for this
transaction is not valid. See RESPMSG.
20 Cannot find the customer reference number