Integration Guide
Table Of Contents
- Order Management Integration Guide
- Contents
- Preface
- Introduction
- Payment Data Transfer (PDT)
- Instant Payment Notification (IPN)
- Transaction History and Reporting Tools
- IPN and PDT Variables
- About These Tables of Variables
- test_ipn Variable in Sandbox
- IPN Variables in All Posts
- Buyer Information
- Basic Information
- Advanced and Custom Information
- Website Payments Standard, Website Payments Pro, and Refund Information
- Currency and Currency Exchange
- Auctions
- Mass Payment
- Subscriptions
- Dispute Notification Variables
- PDT-Specific Variables
- Downloadable History Logs
- Index
Order Management Integration Guide March 2008 49
Transaction History and Reporting Tools
Reporting Disputed Transactions
4
First DDR Report
When you first sign up for the DDR, the report contains:
z All open chargebacks, regardless of the date the case was created or the current status of
the case
z All open buyer complaints, regardless of the date the case was created or the current status
of the case
Use this report as a starting point against which you will read future DDR reports.
N OTE: If you need to regenerate the first report, contact your PayPal Account Manager and
ask them to generate a first day DDR report for you.
Subsequent Daily DDR Reports
Following the first DDR report, reports are generated daily and contain information about
dispute activity for your account in the past 24 hours, or since the last report was generated,
including:
z New cases created
z Cases that were modified, including cases that were closed
Frequency / Archiving
The DDR is generated every day based on activity for the previous day. Days with no activity
will generate an empty report.
PayPal will maintain DDR reports for seven days after which the report will not longer be
available.
Report Set Up
To use the DDR you must:
1. Sign up for the report through your PayPal Account Manager
2. Create a unique user to download the report
3. Write code to download the report from a PayPal server
Step 1. Sign up for the report via PayPal Account Management. Contact your PayPal
Account Manager to sign up for the Downloadable Dispute Report.
Step 2. Create a Unique User on PayPal to Download the Report. To use the DDR, you
must use PayPal’s Multi-User Access feature to create a unique user for downloading reports.
1. Login to your PayPal account.
2. Select the Profile subtab.
3. Click the Multi-User Access link under the Account Information column to open the
Multi-User Access page.
4. Click the Add button. On the Multi-User Access page, enter the requested information
into the fields provided.