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Selling Safely with PayPal Seller Protection
Non-qualifying Transactions
If a transaction does not fully qualify for PayPal Seller Protection coverage
, and you
have relevant evidence to support your case
, PayPal may still help you dispute the
chargeback with the buyer’s credit card company
.
You can provide your documentation through the Resolution Center, which you can
access near the top of the page when you login to your account (you can also send
it via email to [e-mail] or fax it to 402-537-5755; please
include your PayPal Case ID in the subject of their email or on a Fax Cover Sheet
).
PayPal uses your evidence plus any evidence PayPal may already have to dispute the
chargeback with the buyer’s credit card company. Because credit card companies
impose short deadlines on responding to chargebacks, you should respond within 3
days after you’re notified of a chargeback (you’ll find response deadlines in the notifica
-
tion email sent to you by PayPal).
PLEASE NOTE: PayPal reserves the right not to dispute a chargeback even if the seller
has provided some evidence, particularly if PayPal believes the dispute is not likely to
be successful.
GOOD TO KNOW: If you decide to ship internationally outside the Seller Protection Policy, you should still
retain proof-of-shipment, ship promptly, and only accept a single payment from a single PayPal account.
TIP: For additional information on the Seller Protection Policy and mitigating your risk, visit PayPal’s Security
Center by going to the Security Center link in the footer of any PayPal page.