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Selling Safely with PayPal Seller Protection
Protect Yourself from Chargebacks with PayPal’s Seller Protection
When you use PayPal to receive payments, you can protect yourself against
certain chargebacks by meeting all the requirements of the Seller Protection Policy.
A chargeback occurs when your buyer contests a charge through his credit card
company and the credit card company reverses the charge. Unfortunately, as with
a traditional merchant account, this often leaves the seller responsible for 100%
of the transaction liability.
However, when a transaction qualifies for PayPal Seller Protection and you follow the
guidelines below, PayPal will protect you from chargebacks.
Seller Protection Policy requirements (all of these must be met)
• Have a Verified Premier or Business PayPal account
• Ship to the buyer’s address displayed on the Transaction Details page
• Ship within 7 days of the payment
• Retain reasonable proof-of-shipment that can be tracked online
• Ship tangible goods
• Only accept a single payment from a single PayPal account
• Respond to PayPal’s investigation of the transaction in a timely manner
• Do not surcharge the buyer
Note: At this time, the Seller Protection Policy is only available for U.S. or Canadian sellers transacting with U.S.
buyers, and for U.K. sellers transacting with U.K. or U.S. buyers. Eligible transactions will be displayed as Seller
Protection Policy Eligible on the Transaction Details page of a payment.
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