Merchant Overview for Website Payments Standard and Email Payments Using PayPal in Your Online Business Welcome to PayPal. This guide will give you an overview of Website Payments Standard and Email Payments-solutions that you can use to begin accepting payments online. For Professional Use Only. PayPal Merchant Overview Copyright ©2006 PayPal. All Rights Reserved Last revision: 06.03.05 Notice of Liability: The information in this manual is distributed in an “as is” basis.
Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Table of Contents The PayPal Merchant Overview is divided into sections. To read a section, click on the link below.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account 4 Add Bank Account Using Advanced Merchant Tools Getting Help 3 Add a Credit Card or Debit Card Log in to your PayPal account and click on the Profile sub-tab of the My Account tab. Click on the Credit Cards link in the Financial Information column. On the Credit Cards page, fill in the requested information and click the Add Card button.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Accepting Payments • Payments Overview Website Payments Standard • PayPal Shopping Cart • Compatible Shopping Carts • Buy Now Buttons • Subscriptions and Recurring Payments Email Payments • Donations Features for both payment solutions • PayPal Account Optional • PayPal Invoicing • Payment Request Wizard for QuickBooks • Payme
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Payments Overview PayPal makes it easy to add e-commerce functionality to your website and emails. Set up Email Payments or Website Payments Standard to accept secure online payments. Accept all major credit cards, debit cards, bank transfers and PayPal balance affordably. You don’t need a separate merchant account and gateway.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Website Payments Standard PayPal Website Payments Standard lets you instantly start accepting all major credit and debit cards, bank transfers, and PayPal payments on your website. Website Payments Standard is: • Easy. Website Payments Standard is simple to set up on your website. • Secure.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds PayPal Shopping Cart The PayPal Shopping Cart provides an easy way for you to create an online store. Customers are able to add multiple items to the PayPal Shopping Cart, continue shopping, and check out through PayPal. Managing Your Account PayPal also supports more than 100 third-party Shopping Carts and Storefront Solutions. Click here to learn more.
< Back to Table of Contents Setting Up Your Account Accepting Payments PayPal Shopping Cart Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help 3 Click Add More Options to customize your pages. You can maintain the look of your store on PayPal’s payment pages by changing the background color, including your logo, or specifying the URL that customers will return to after completing their payments.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Compatible Shopping Carts You can use PayPal with many currently available shopping carts, or with a custom cart or storefront that you’ve built. PayPal-compatible shopping carts If you need a shopping cart, PayPal offers hundreds of full-featured carts that are already seamlessly integrated with PayPal’s functionality.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Buy Now Buttons Make it even easier for your customers to pay: add a PayPal Payment Button anywhere you use HTML. With Buy Now Buttons, you can create customized payment buttons to sell individual items on your website. Your buyers will be able to make their purchases quickly and securely on PayPal-hosted payment pages.
< Back to Table of Contents Setting Up Your Account Accepting Payments Buy Now Buttons Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help 3 Click Add More Options if you wish to enter information about shipping, sales tax, your logo, and the page users are sent to after payment. PayPal then generates the HTML code, which includes all the details of your payment.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Subscriptions and Recurring Payments With PayPal Subscriptions and Recurring Payments, you can accept recurring payments for your service. Your subscribers will be able to subscribe quickly and securely from PayPal-hosted payment pages, where they can make initial payments (if necessary) and set up any future payments for the subscription.
< Back to Table of Contents Setting Up Your Account Accepting Payments Subscriptions and Recurring Payments Handling Payments, Withdrawals, & Refunds Missing, Need Screenshot Managing Your Account Using Advanced Merchant Tools Getting Help 3 After the payment is sent, your customers will see a confirmation page with an Access Subscription link that returns them to your website. 4 When your subscribers return to your website, you can tell them how to access their new subscription.
< Back to Table of Contents Setting Up Your Account Accepting Payments Donations Handling Payments, Withdrawals, & Refunds With PayPal Donations, it’s easy for you to collect secure donations from your website. After inserting simple HTML code, you can collect your donations via secure PayPal payment pages. Managing Your Account Click here for more information.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Email Payments Use PayPal Email Payments for a quick and secure way to bill your customers and accept credit card, bank, and PayPal payments online. You don’t even need a website—just email your customers an invoice with a button that they can click to pay you. Email Payments is: Managing Your Account • Faster. Stop waiting for checks—your customers can pay online immediately.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help PayPal Invoicing Send detailed business invoices in minutes with PayPal’s free Invoicing tool. Invoice efficiently PayPal Invoicing lets you easily send professional business invoices via email.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Payment Request Wizard for QuickBooks Turn your QuickBooks invoices, statements or estimates into emails that you send to your customers. Your buyers click the included payment button, and pay you instantly via PayPal.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Payment Request Wizard for Outlook You can also use PayPal Buy Now Buttons in your emails. Using the Payment Request Wizard for Outlook, you can quickly add PayPal payment buttons to your email messages. When your customers click the button, it takes them to the PayPal website to complete the transaction.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Improved Checkout: PayPal Account Optional PayPal’s payment flow makes it optional for new buyers to sign up for a PayPal account. That choice makes the purchase process more convenient, resulting in an increase in completed sales and higher customer satisfaction.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Virtual Terminal PayPal’s Virtual Terminal feature lets you accept credit card payments for phone, fax, mail, and in-person orders. With Virtual Terminal, you can accept payments in your offline store, at trade shows, or anywhere else you deal with customers.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Handling Payments, Withdrawals, & Refunds Using Advanced Merchant Tools • Setting Seller Preferences Getting Help • Shipping Made Easy • Withdrawing Funds from Your PayPal Account • Refunding Payments In this section, you will learn how to administer the payment functions in PayPal and access your funds.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Setting Seller Preferences Your Seller Preferences let you customize everything from the look and feel of your payment pages to the types of payments you receive. To set your Seller Preferences, log in to your account, click on the Profile sub-tab of the My Account tab, and select Seller Preferences.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Shipping Made Easy: Assigning Shipping and Sales Tax Managing Your Account Using Advanced Merchant Tools Getting Help From your Profile, you can automatically manage the amount of shipping and sales tax you charge your customers. PayPal lets you enter a different tax rate for each of the 50 states.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Shipping Made Easy: Using Integrated Shipping PayPal has teamed up with the U.S. Postal Service and UPS to provide integrated shipping tools. From your PayPal account, you can calculate shipping costs, purchase and print labels, and track your shipments online.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Withdrawing Funds from Your PayPal Account You can withdraw funds from your PayPal account by requesting an electronic funds transfer to your bank account, or by requesting that a check be sent to you by mail.
< Back to Table of Contents Setting Up Your Account Accepting Payments Withdrawing Funds from Your PayPal Account Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help 3 Choose the bank account to which you would like to withdraw the funds and enter the amount. Click Continue. 4 Review the details of your transaction. Click Submit. Your funds should appear in your bank account balance in 3-4 business days.
< Back to Table of Contents Setting Up Your Account Accepting Payments Refunding Payments Handling Payments, Withdrawals, & Refunds You can easily refund payments you receive, including all transaction fees, within 60 days of the payment. Managing Your Account Using Advanced Merchant Tools Getting Help To refund all or just part of a payment, log in to your account and click on the History sub-tab of the My Account tab.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Managing Your Account • Selling Safely with PayPal Seller Protection • Accessing Your Profile • Reviewing Your Account History • Viewing Your PayPal Reputation and Verification Status On our secure website, you’ll find everything you need to manage your PayPal account through the Profile.
< Back to Table of Contents Setting Up Your Account Accepting Payments Selling Safely with PayPal Seller Protection Handling Payments, Withdrawals, & Refunds Protect Yourself from Chargebacks with PayPal’s Seller Protection Managing Your Account Using Advanced Merchant Tools Getting Help When you use PayPal to receive payments, you can protect yourself against certain chargebacks by meeting all the requirements of the Seller Protection Policy.
< Back to Table of Contents Setting Up Your Account Accepting Payments Selling Safely with PayPal Seller Protection Handling Payments, Withdrawals, & Refunds Non-qualifying Transactions Managing Your Account Using Advanced Merchant Tools Getting Help If a transaction does not fully qualify for PayPal Seller Protection coverage, and you have relevant evidence to support your case, PayPal may still help you dispute the chargeback with the buyer’s credit card company.
< Back to Table of Contents Setting Up Your Account Accepting Payments Accessing Your Profile Handling Payments, Withdrawals, & Refunds Your Profile is organized in three columns: Managing Your Account Using Advanced Merchant Tools Getting Help Account Information Use the Account Information column to perform basic account maintenance, including updating your password, adding and confirming one or multiple email addresses, and managing your Business Information.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Reviewing Your Account History To view and download your transaction history and generate valuable reports, log in to your PayPal account and click on the History sub-tab of the My Account tab.
< Back to Table of Contents Setting Up Your Account Accepting Payments Reviewing Your Account History Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Transaction Details Monthly Account Statements You can view the Transaction Details, which include in-depth information such as shipping address and related transactions, for any entry in your Transaction History by clicking on the Details link for that entry.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Reviewing Your Account History Managing Your Account Using Advanced Merchant Tools Getting Help Downloadable History Log Merchant Sales Reports To download your transaction history log, go to the History sub-tab and click the Download My History link to go to the Download History page.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Viewing Your PayPal Reputation and Verification Status Managing Your Account Using Advanced Merchant Tools Getting Help Your Member Information Box gives prospective buyers the opportunity to learn a little more about you before they make payment.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Using Advanced Merchant Tools • Custom Payment Pages • Multi-User Access • Online Logo Center • PayPal ATM/Debit Card • Selling Internationally • Accepting Multiple Currencies • Selling on an Auction • Instant Payment Notification (IPN) • Mass Pay • PayPal Shops • Web Services & Developer Central << BACK NEXT >>
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Custom Payment Pages With our Custom Payment Pages feature, you can tailor PayPal’s payment pages to the style of your website and give customers a seamless payment experience. Choose custom page colors and add images to make PayPal’s payment flow yours! This feature is available exclusively to Premier and Business Account holders.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Custom Payment Pages Getting Started To start using Custom Payment Pages, go to the Custom Payment Page Styles page: Managing Your Account Using Advanced Merchant Tools Getting Help 1 From the Account Overview page, click on the Profile sub-tab. Click on the Custom Payment Pages link under the Selling Preferences heading. This will take you to the Custom Payment Page Styles page.
< Back to Table of Contents Setting Up Your Account Accepting Payments Multi-User Access Handling Payments, Withdrawals, & Refunds PayPal’s Multi-User Access feature allows you to set up multiple logins and access levels, so your employees only have access to the parts of your PayPal account that they need to complete their jobs, letting you run your business smoothly and securely.
< Back to Table of Contents Setting Up Your Account Accepting Payments Multi-User Access Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help 3 Specify your Administrative Contact email address, which is the email address that will receive notifications about your account activity. 4 Add up to 200 separate logins to your account. For every login, select a User ID and password, and specify what account privileges the user has permission to access (e.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account PayPal Online Logo Center We’ve made it easy to increase sales by communicating to customers that you accept PayPal. Go to PayPal’s Online Logo Center. There, you’ll find the simple HTML code you need to place graphics on your home page and in your checkout that tell customers that you accept PayPal and all major payment options.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help PayPal ATM/Debit Card The fastest way to access your PayPal funds The PayPal ATM/Debit Card offers you instant access to the money in your PayPal account. Withdraw cash at an ATM or use it anywhere MasterCard is accepted.
< Back to Table of Contents Setting Up Your Account Accepting Payments Selling Internationally Handling Payments, Withdrawals, & Refunds It’s easy to sell internationally with PayPal. With more than 45 million accounts in 38 countries, PayPal can help you reach buyers from almost anywhere in the world, so you can continue to grow your business globally. Managing Your Account You can always withdraw funds in your PayPal account to a U.S.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools Getting Help Accepting Multiple Currencies Here’s how you can handle foreign currency with PayPal • When you receive a payment in a currency in which you do not already hold a balance, PayPal will prompt you to open a balance for that currency, convert to your primary balance, or deny the payment.
< Back to Table of Contents Setting Up Your Account Accepting Payments Selling on an Auction Handling Payments, Withdrawals, & Refunds PayPal offers a full suite of auction tools to assist you in managing your auctions and eBay listings. You’ll be able to stay on top of your items, from sales to invoicing to payment collection. You can view all of PayPal’s auction products from the Auction Tools tab, located at the top of every PayPal page.
< Back to Table of Contents Setting Up Your Account Accepting Payments Selling on an Auction Handling Payments, Withdrawals, & Refunds WINNING BUYER NOTIFICATION (WBN) Managing Your Account Using Advanced Merchant Tools Getting Help Sign up for PayPal’s free Winning Buyer Notification (WBN) service, and we will automatically notify your winning buyer of your eBay items closing. You’ll get your money faster when you invoice your buyers instantly.
< Back to Table of Contents Setting Up Your Account Accepting Payments Selling on an Auction Handling Payments, Withdrawals, & Refunds POST-SALE MANAGER Managing Your Account PayPal’s Post-Sale Manager is your one-stop resource for managing all of your end-of-sale activities for items sold on eBay. With Post-Sale Manager, you can manage payments, invoices, shipments, and feedback from one location, so it’s easy to keep track of your eBay listings.
< Back to Table of Contents Setting Up Your Account Accepting Payments Instant Payment Notification (IPN) Handling Payments, Withdrawals, & Refunds PayPal’s Instant Payment Notification (IPN) service immediately notifies your backend server with an HTTPS post whenever you receive a payment. You can use IPN to integrate PayPal payments with your website’s back-end operations, helping you save time, keep your inventory updated, and automate fulfillment.
< Back to Table of Contents Setting Up Your Account Accepting Payments Mass Pay Handling Payments, Withdrawals, & Refunds Replace checks with instant email payments. PayPal lets you avoid the slow, tedious process of writing and disbursing checks to large numbers of people. And Mass Pay is inexpensive: a fee of just 2% of the payment amount, up to a $1.00 USD cap, will be added to each payment.
< Back to Table of Contents Setting Up Your Account Accepting Payments Mass Pay Handling Payments, Withdrawals, & Refunds Here’s how you get started with Mass Pay Managing Your Account Using Advanced Merchant Tools Getting Help 1 Create a simple tab-delimited text file that lists the email address in the first column and the payment amount in the second column. An optional third column lets you list a unique identifier for each recipient, for tracking and reconciliation purposes.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Using Advanced Merchant Tools PayPal Shops PayPal Shops is a directory of over 42,000 online businesses and organizations that accept PayPal payments. Enrolling in PayPal Shops puts your online store into the directory for free, and allows millions of PayPal members instant access to your website.
< Back to Table of Contents Setting Up Your Account Accepting Payments Web Services & Developer Central Handling Payments, Withdrawals, & Refunds In PayPal Developer Central, a gateway to the PayPal Web Services platform, you’ll find the latest technical information about developing e-commerce websites and applications with PayPal. Managing Your Account Log in to Developer Central. Using Advanced Merchant Tools Getting Help Sign up for a free Developer Central account.
< Back to Table of Contents Setting Up Your Account Accepting Payments Handling Payments, Withdrawals, & Refunds Managing Your Account Getting Help Instant Help Most questions can be answered immediately in the online Help Center. Try entering a topic in the search box. Getting Help Help by Email The PayPal Customer Service team is trained to address all account inquiries. Send an email for a prompt reply.
