User Guide
Table Of Contents
- Mass Payments User Guide
- Contents
- Preface
- Mass Payments Overview
- Using Mass Payments in Your PayPal Account
- Using the Mass Payments API
- Mass Payments Reporting
- About Mass Payments Reporting
- Using the Reports Dashboard to Review Mass Payment Transactions
- Using Account History to Review Mass Payment Transactions
- Viewing Transaction Logs
- Downloading History Logs
- Receiving Instant Payment Notifications for Mass Payments
- Using the Settlement Report and the Transaction Detail Report
- Best Practices and FAQs for Mass Payments
- Mass Payments FAQs
- Is there a fee to send Mass Payments?
- How much money can I send?
- What countries can receive Mass Payments?
- Can I send money in different currencies?
- How do I confirm the receipt of payments?
- How do I cancel an individual payment?
- A recipient told me that payment was not received. What could be the problem?
- What does it mean if a mass payment is “Processing, Denied, Processed or Completed” in my transaction history?
- Mass Payments FAQs
- Currencies and Currency Codes
Best Practices and FAQs for Mass Payments
Mass Payments FAQs
5
38 January 2013 Mass Payments User Guide
Recipient has an unconfirmed email address
Your recipient cannot receive a payment with an unconfirmed email address. Ask your
recipient to confirm the email address with PayPal. Once that’s done, the payment should
appear in the recipient’s PayPal account in a few minutes.
Recipient did not receive the payment email
Sometimes PayPal emails get redirected to a recipient’s spam folder. If this is the case, the
recipient can simply log in to PayPal to view the payment. Also, double-check the email
address in your Mass Payments file. There could be a misspelling or a formatting problem.
What does it mean if a mass payment is “Processing, Denied, Processed
or Completed” in my transaction history?
The following are the possible statuses for your mass payment:
Processing - You have requested a mass payment and the disbursements working their way
through the system.
Denied - Your funds were not sent and the Mass Payments transaction was not initiated.
This may have been caused by lack of funds.
Processed - Your Mass Payments file has been processed and all payments have been sent.
Completed - All of your payments have been claimed, or, after a period of 30 days,
unclaimed payments have been returned to you.