User Guide
Table Of Contents
- Mass Payments User Guide
- Contents
- Preface
- Mass Payments Overview
- Using Mass Payments in Your PayPal Account
- Using the Mass Payments API
- Mass Payments Reporting
- About Mass Payments Reporting
- Using the Reports Dashboard to Review Mass Payment Transactions
- Using Account History to Review Mass Payment Transactions
- Viewing Transaction Logs
- Downloading History Logs
- Receiving Instant Payment Notifications for Mass Payments
- Using the Settlement Report and the Transaction Detail Report
- Best Practices and FAQs for Mass Payments
- Mass Payments FAQs
- Is there a fee to send Mass Payments?
- How much money can I send?
- What countries can receive Mass Payments?
- Can I send money in different currencies?
- How do I confirm the receipt of payments?
- How do I cancel an individual payment?
- A recipient told me that payment was not received. What could be the problem?
- What does it mean if a mass payment is “Processing, Denied, Processed or Completed” in my transaction history?
- Mass Payments FAQs
- Currencies and Currency Codes
Mass Payments User Guide February 2012 39
Best Practices and FAQs for Mass Payments
Mass Payments FAQs
5
There are two ways to check the status of your payments:
Complete Summary of One Mass Payment
1. Log in to your PayPal account and view your recent activity.
2. Click Details next to your Mass Payments transaction.
3. On the next page, you can download either a TXT or CSV file by clicking the links under
Mass Payment Details. The file will include a summary of all payments, including the
current status.
View individual payments by date range
1. Log in to your PayPal account and select Download History from History at the top of the
page.
2. Select the desired date range and file type, and then select Display mass payments
individually. This will show you all Mass Payments and their status. Payments denied by a
recipient are not included in this report.
How do I cancel an individual payment?
You can cancel any payment with an unclaimed status. Unclaimed payments will
automatically expire in 30 days, and PayPal will return the money to your PayPal account.
1. Log in to your PayPal account and select Advanced Search from the History dropdown
menu.
2. Enter the email address of your recipient in the Search For field and select Email from the
drop-down menu.
3. Adjust the date range and click Submit.
Your recipient’s payment opens.
4. Select Cancel and follow the instructions.
A recipient told me that payment was not received. What could be the
problem?
Here are a few possible explanations:
Incorrect email address
Double-check your recipient’s email address. If the email address is incorrect, you can
cancel an unclaimed payment and resend the payment.
Recipient has an unconfirmed email address
Your recipient cannot receive a payment with an unconfirmed email address. Ask your
recipient to confirm the email address with PayPal. Once that’s done, the payment should
appear in the recipient’s PayPal account in a few minutes.