Installation Manual

14 Microfence Installation Manual
Troubleshooting
If an employee cannot clock in, please check the following:
• Verify beacon is added to the terminal the employee is
using.
• Verify the employee is on the latest version of the
Paycom app.
• Verify the employee has Bluetooth enabled on their
smart phone.
• Verify the employee has allowed the Paycom app to
access Bluetooth on their smart phone.
• Verify beacon is powered on. The beacon LED light will
flash every 5 minutes when powered on by USB or
batteries. If no flashing, check USB power or replace
batteries.
• Have employee stand closer to the beacon. The beacon
uses wireless Bluetooth technology with limited range.
Walls and other electronics can interfere with reception
and reduce available range.
For further assistance, please contact your Paycom
Representative or Paycom Hardware Support at 1-844-811-
5707