User Manual

Fault-finding 11
Fault-finding
See Commissioning - checking the system
Tech Help
The technical help line is open from 7:00am – 7:00pm, Monday – Friday, Contact us on 0870 608 0886
Before calling, run through the following:
• Be prepared to give out company details
• Be next to or very near to the system in question
• Have a copy of the instructions ready to hand
• Have the unit serial number to hand
• Have appropriate tools ready to use.
Other useful tools
Paxton Access Ltd now has a very interactive web site that installers will find useful. Time has been taken to
make all Sales literature, up to date installation instructions etc. fully available. Please make full use of this
very powerful resource – http://www.paxton-access.co.uk
Returning faulty goods
BEFORE RETURNING ANY GOODS, MAKE SURE YOU HAVE SPOKEN TO OUR
TECHNICAL HELP TEAM.
Our products have been proved to be very reliable. If you wish to send goods back to us directly you will
need a good’s return number. Any member of the technical team will give this to you.