Monarch 9400™ Series Thermal Printer Messages Manual TC9400MS Rev.A 8/90 ©1988 Monarch Marking Systems, Inc. All rights reserved.
Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Monarch reserves the right to make changes in the product and the programs and their availability at any time and without notice. Although Monarch has made every effort to provide complete and accurate information in this manual, Monarch shall not be liable for any omissions or inaccuracies. Any update will be incorporated in a late edition of this manual.
Table of Contents Table of Contents 1. General Notes..................................................................1-1 2. Diagnostic Messages .....................................................2-1 3. Startup Messages ...........................................................3-1 4. Operation Messages.......................................................4-1 Printer Errors..............................................................4-2 General Warnings ..........................................
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1. General Notes General Notes This manual lists and defines startup, offline, and online messages for the 9400™ series printer. The manual shows the text of the message, a description of what the message means, and what action you should take to correct the problem (if necessary). If you have problems loading supplies or performing maintenance, refer to the Equipment Manual. If you have a problem you can’t solve, contact your Monarch service representative. Before you call...
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2. Diagnostic Messages These messages appear if the printer fails its internal testing. If the printer stops at one of these messages, turn the power off. Then turn it on again. If the problem persists, call Monarch Service. Message Error - Turn power off Wait 10 seconds, then turn on Head test failure Diagnostic Messages RAM read/write failure. ROM checksum failure.
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3. Startup Messages The printer displays the following messages when you turn the power on. Messages are listed in the order they appear. If the printer stops at one of these messages, turn the power off. Wait at least 10 seconds, then turn it on again. If the problem persists, call Monarch Service. Message Description/Action Copyright (c) 1988-89 Monarch Marking (Model 94##) A copyright statement for the software.
9400 Series Messages Manual Message Description/Action Service Required: XXX Preventative Dayton:(800)231-7700 Press ENTER. maintenance message that is displayed when the counter reaches three million inches. This message will be displayed every time the printer is powered up until the counter is reset by a service technician. Enter new time: 00:01:04 (HH:MM:SS) • Press E E E to keep the time shown or to skip the prompt. • Type a new time and press .
4. Operation Messages There are two kinds of operation messages: • Error messages • Warning messages The messages use the following formats: ERROR: Error description text. (function) WARNING: (function) Warning message text. NOTE: Function indicates the part of the program where the error originated, such as Batch Control or Format Entry. Warning and error messages can be: Informative messages Or ...
9400 Series Messages Manual Printer Errors These messages occur during online or offline operation. General Warnings These warning messages are listed in alphabetical order. Message Description/Action Demand is not available. You tried to change the print mode in Printer Options. On Demand printing is not available on a printer with a knife. Load supply and press ENTER. The next batch to print needs a different supply than what is loaded. E Load the right supply and press .
4. Operation Messages General Errors These messages are listed in alphabetical order. Message Description/Action Access denied. You entered an invalid password. Cannot cancel. You cannot cancel the batch in its current state. You can only cancel a batch that has a status of P (Print) or I (Image). (You can use delete if you want to remove a batch with any other status.) Cannot delete. You cannot delete the batch in its current state. You can only delete a batch that has a status of Q (Queue).
9400 Series Messages Manual Message Description/Action Field ## bad font/barcode. The font or barcode for the field number shown (##) is not defined properly. Check the field definition in Format Entry and correct the field. Field ## invalid data. The data includes characters not available in the character set specified for this field. Check the field definition in Format Entry for the valid font. Field ## graphic missing.
4. Operation Messages Message Description/Action Head open. The ribbon is improperly positioned. Reposition the cassette or ribbon loading device so it is firmly seated. Close the print head. Hot head. The print head is too hot to operate. This is normally due to continual printing of formats with a lot of printed data (more than 30% of the tag contains print). Let the printer cool before continuing. Insufficient memory. There is not enough memory available for the item you are trying to store.
9400 Series Messages Manual Message Description/Action Merge assimilation error. You have made an error in defining a merge field. Enter the merge field again to correct it. No batches to examine. Batch Control is available only when there are batches in the print queue. No formats available to print. You cannot enter Data Entry mode until a format is defined. Ribbon problem. The ribbon cassette is depleted or jammed. The ribbon may be broken.
4. Operation Messages Message Description/Action Stacker Fault. The stacker is full or the stacker track is jammed. Empty the stacker before trying to print again. Supply problem. There is a problem with the feed mechanism. Reload the supply if necessary. NOTE: The 9474 will also display this message if: • the backing paper takup reel is full. • the printer is out of stock. • the stock is the incorrect size for the format that was loaded.
9400 Series Messages Manual Communication Errors The following errors are caused by communication problems in the printer. Message Description/Action All comm channels busy. Software Error. Call Monarch Service. Invalid comm channel. Software Error. Call Monarch Service. Invalid file type. Software Error. Call Monarch Service. Receive buffer full. The host did not stop transmission after it received an XOFF character or after DTR went inactive. Check communication setup at the host.
4. Operation Messages Message Description/Action Receive overrun error. Host communication protocol doesn’t match machine. Check communication setup at the host. Receive parity error. Host communication protocol doesn’t match machine. Check communication setup at the host.
9400 Series Messages Manual Offline Messages Data Entry or Test Print Errors The following errors occur during data entry or test printing. The messages are listed in alphabetical order. Message Description/Action CD verify failed. You entered an incorrect check digit in a field that requires a check digit. Improper field length. You are trying to enter an invalid number of characters in a Fixed or Optional/Fixed field.
4. Operation Messages Message Description/Action Invalid cost code character(s). You are trying to enter characters in a cost code field (in Data Entry) that are not defined in the cost code. Check your data to be sure it is correct, then enter the data again. Machine busy. You are trying to print a test tag, but the print queue is not empty. The print queue must be empty to perform a test print. Wait until all batches have printed, then try again to print the test tag. Must be all digits.
9400 Series Messages Manual Message Description/Action Must be an even # of characters. You are trying to enter an odd number of characters for an I 2 of 5 bar code field. Check your bar code data to be sure it is correct, then enter the data again. No fields defined. You are trying to print a test tag, but you have no fields defined. You must define at least one field before you can test a format. Price CD verify failed. You entered incorrect data in a UPC or EAN bar code field.
4. Operation Messages Format Entry Errors Message Description/Action CD scheme not defined. You selected a check digit scheme number in Format Entry that is not defined. Define the check digit scheme in Printer Configuration. Cannot save format. You have not completed any field definitions for this format. Format in use. Cannot delete. You are trying to delete a format used by a batch that is printing or waiting to print. Be sure you are trying to delete the right format.
9400 Series Messages Manual Message Description/Action I 2 of 5 requires even # of digits You are trying to define the field length for an I 2 of 5 barcode as an odd number. Define the field length as an even number of characters. Improper field length. You are trying to define a field length as greater than 30 characters or as 0 characters. All fields must be 1-30 characters (except merge fields, which may not exceed 26 characters). Re-define the field length correctly. Incompatible field for merge.
4. Operation Messages Message Description/Action Invalid field reference. You are trying to define a subfield or a merged field. You have chosen a link with a field number greater than the subfield or merged field. Choose a link with a field number less than the merged field. Invalid magnification value. You entered a font magnification value that is outside the valid range of 1-10. Enter a value from 1-10.
9400 Series Messages Manual Message Description/Action Merge field limit is 26 chars. You are trying to define a merged field with a field length of more than 26 characters. Choose a merged field length of 1-26 characters. Scheme # uses # marked chars. You are defining a check digit field and you have selected a check digit scheme (#). The number of characters you marked is wrong for the scheme you chose. Be sure you have selected the right check digit scheme, then mark the characters again.
4. Operation Messages Message Description/Action Stop location out of range. You are defining a line field, and have given a stop location that is off the tag. Check your format and enter the correct stop location. Sub/merge requires this field. You are trying to delete a field that is part of a subfield or a merged field. Be sure you are trying to delete the right field. Remove the field you want to delete from the subfield or merged field. Then try to delete the field again.
9400 Series Messages Manual Online Messages The following messages occur during online communication when the transmitted data contains errors. To recover from the error, correct the data, then re-transmit it. The messages are listed in alphabetical order. Online Warnings Message Description/Action Column > format width. The column definition for a field location is greater than the format width definition. Column > head width.
4. Operation Messages Description/Action Invalid barcode field. Insufficient or incorrect data was used to create a barcode field. Invalid command. An unknown command was received. Invalid cut value. The cut value is not 0 or 1. Invalid data field. A field specified to receive data does not exist on the format. The batch is not created. Invalid incr/decr value. The increment/decrement value is outside the valid range of 0-999. Invalid label length.
9400 Series Messages Manual Message Description/Action Invalid text field. Insufficient or incorrect data was used to create a text field. Invalid thickness value. The line thickness value is outside the valid range of 1-15. Name descriptor too long. The format or batch name is longer than 8 characters. No field to create format. The format you are sending contains no fields. Qnty/Mult out-of-range. The print quantity or print multiple is outside the valid range of 1-4 digits.
4. Operation Messages Online Communication Errors The following errors are caused by communication problems between the host computer and the printer during online operation. Message Description/Action All comm channels busy. Software Error. Call Monarch Service. Invalid comm channel. Software Error. Call Monarch Service. Invalid file type. Software Error. Call Monarch Service. Receive buffer full. The host did not stop transmission after it received an XOFF character or after DTR went inactive.
9400 Series Messages Manual Message Description/Action Receive parity error. Host communication protocol doesn’t match machine. Check communication setup at the host. Waiting for command terminator. Press F1 to abort download. No data is being received from the host. Check to see if the host or the communications line is down. ! Press to discontinue communications (the batch or format data will be lost and must be retransmitted).
For supplies, service, or assistance call: TOLL FREE: 1-800-543-6650 (In the U.S.A.) 1-800-263-4650 (In Canada) Printed in U.S.A.
