DialFire 2977 Series Remote Access Server User Manual Sales Office: +1 (301) 975-1000 Technical Support: +1 (301) 975-1007 E-mail: support@patton.com URL: www.patton.com Part Number: 07M2977, Rev.
Patton Electronics Company, Inc. 7622 Rickenbacker Drive Gaithersburg, MD 20879 USA tel: +1 (301) 975-1000 fax: +1 (301) 869-9293 support: +1 (301) 975-1007 web: www.patton.com e-mail: support@patton.com Copyright © 2012, Patton Electronics Company. All rights reserved. The information in this document is subject to change without notice. Patton Electronics assumes no liability for errors that may appear in this document.
Contents Compliance Information.......................................................................................................................................6 Radio and TV Interference ..................................................................................................................................... 6 Industry Canada Notice.......................................................................................................................................... 6 FCC Information ...
Model 2977 DialFire RAS User Manual Contents Introduction ..........................................................................................................................................................38 Driver installation for the Windows 2000 operating system ..................................................................................38 Supported Products .....................................................................................................................................
Model 2977 DialFire RAS User Manual Contents 5 Using the Viewer ........................................................................................................................................... 49 About Patton View................................................................................................................................................50 Starting Patton View ......................................................................................................................
Compliance Information Radio and TV Interference The Model 2977 generates and uses radio frequency energy, and if not installed and used properly—that is, in strict accordance with the manufacturer's instructions—may cause interference to radio and television reception.
Model 2977 DialFire RAS User Manual Compliance Information you in advance. If you elect to do so, you have the right to file a complaint with the FCC. If you have any trouble operating the Model 2977, please contact Patton Electronics Technical Support at +1 301-975-1000. The telephone company may ask you to disconnect the equipment from the telephone network until the problem has been corrected or until you are certain that the Model 2977 is not malfunctioning.
Model 2977 DialFire RAS User Manual Compliance Information FCC Part 68 Compliance Statement This equipment complies with Part 68 of FCC Rules. Please note the following: 1. You are required to request service from the telephone company before you connect the RAS to a network. When you request T1 Service, you must provide the telephone company with the Facility Interface Code.
About this user guide This guide describes installing and configuring a Patton Electronics Model 2977 Remote Access Server (RAS).
Model 2977 DialFire RAS User Manual About this user guide Precautions Notes and cautions, which have the following meanings, are used throughout this guide to help you become aware of potential RAS problems: Note Calls attention to important information. The shock hazard symbol and WARNING heading indicate a potential electric shock hazard. Strictly follow the warning instructions to avoid injury caused by electric shock. The alert symbol and WARNING heading indicate a potential safety hazard.
Model 2977 DialFire RAS User Manual About this user guide Mouse conventions The following conventions are used when describing mouse actions: Table 5. Mouse conventions Convention Meaning Left mouse button This button refers to the primary or leftmost mouse button (unless you have changed the default configuration). Right mouse button This button refers the secondary or rightmost mouse button (unless you have changed the default configuration).
Chapter 1 DialFire Model 2977 RAS Adapters Chapter contents Introduction ..........................................................................................................................................................13 Model 2977 DialFire RAS overview ......................................................................................................................13 Model 2977/B4 DialFire BRI RAS ...............................................................................................
Model 2977 DialFire RAS User Manual 1 • DialFire Model 2977 RAS Adapters Introduction The Patton DialFire Model 2977 family of DSP-based RAS concentrator adapters are designed for such serverbased applications as modem-pooling, remote access, advanced fax, World-Wide Web and branch office internetworking. The dense modem technology built into DialFire adapters is based on high performance digital signal processors (DSPs).
Model 2977 DialFire RAS User Manual 1 • DialFire Model 2977 RAS Adapters Model 2977/B4 DialFire BRI RAS The Model 2977 DialFire BRI RAS (see figure 1) is the ultimate WAN adapter card for use with BRI lines. It is designed to work in a standard PCI 2.1 slot (5.0 or 3.3 volts) and can terminate four BRI communication lines, allowing up to eight simultaneous digital or analog remote access connections. Calls can be originated and answered on all 8 channels (2 each for all 4 BRI connections).
Model 2977 DialFire RAS User Manual 1 • DialFire Model 2977 RAS Adapters Supported Operating Systems The Model 2977 DialFire RAS supports the operating systems shown in table 6. Table 6. Supported operating systems Platform Microsoft (primary) Operating System Notes Windows NT Service Pack 4 or higher 4.0 Windows 2000 Linux (primary) Windows XP XP driver available in beta form. RedHat 5.2, 6.0, 6.1, 6.2, 7.
Chapter 2 Preparation Chapter contents Completing a configuration worksheet ..................................................................................................................17 DialFire Basic BRI Configuration Worksheet........................................................................................................18 DialFire PTE Configuration Worksheet, Channelized T1, Long Haul (External T1)............................................
Model 2977 DialFire RAS User Manual 2 • Preparation Completing a configuration worksheet The following worksheets are available for documenting the line provisioning for your RAS configuration: • DialFire Basic BRI Configuration Worksheet (see page 18) • DialFire Channelized T1, Long-Haul Configuration Worksheet (see page 19) • DialFire Channelized T1, Short-Haul Configuration Worksheet (see page 19) • DialFire ISDN E1 Configuration Worksheet (see page 21) • DialFire ISDN T1 (PRI), Long-Haul Configuration
Model 2977 DialFire RAS User Manual 2 • Preparation DialFire Basic BRI Configuration Worksheet Use the form below to gather the information that may be required to complete the configuration of your DialFire RAS B4STU adapter within your operating system environment. Note Not all operating systems support all parameters. Note With the exception of Modem Nationality, all parameters should be obtained from your service provider.
Model 2977 DialFire RAS User Manual 2 • Preparation DialFire PTE Configuration Worksheet, Channelized T1, Long Haul (External T1) Use the worksheet below to collect the information that may be required to complete the configuration of your DialFire PTE adapter within your operating system environment. Note Not all operating systems support all parameters. Note The parameters on this page are for channelized T1 connected directly to an external T1 telephone line (long haul).
Model 2977 DialFire RAS User Manual 2 • Preparation DialFire Channelized T1, Short-Haul Configuration Worksheet Use the worksheet below to collect the information that may be required to complete the configuration of your DialFire PTE adapter within your operating system environment. Note Not all operating systems support all parameters. Note The parameters on this page are for channelized T1 connected to a PBX or similar inhouse network (Short Haul).
Model 2977 DialFire RAS User Manual 2 • Preparation DialFire PTE ISDN E1 (Euro ISDN) Configuration Worksheet Use the worksheet below to collect the information that may be required to complete the configuration of your DialFire PTE adapter within your operating system environment. Note Not all operating systems support all parameters. Note The parameters on this page are for ISDN E1 (Euro ISDN).
Model 2977 DialFire RAS User Manual 2 • Preparation DialFire PTE ISDN T1 (PRI), Long-Haul (External T1) Configuration Worksheet Use the worksheet below to collect the information that may be required to complete the configuration of your DialFire PTE adapter within your operating system environment. Note The parameters on this page are for ISDN T1 (PRI) connected directly to an external T1 telephone line (Long Haul).
Model 2977 DialFire RAS User Manual 2 • Preparation Parameter Before You Install the DialFire RAS B4ST Adapter… Value Order the ISDN Line If you do not have an ISDN line installed, you need to contact your telephone company and order a Basic Rate ISDN line (2B+D) with the following recommended configuration: Note If your telephone company supports either of the following ISDN Ordering Codes, request that your ISDN line be configured to one of them.
Model 2977 DialFire RAS User Manual 2 • Preparation DialFire ISDN T1 (PRI), Short-Haul Configuration Worksheet Use the worksheet below to collect the information that may be required to complete the configuration of your DialFire PTE adapter within your operating system environment. Note Not all operating systems support all parameters. Note The parameters on this page are for ISDN T1 (PRI) connected to a PBX or similar in-house network (Short Haul).
Model 2977 DialFire RAS User Manual 2 • Preparation Parameter Before You Install the DialFire RAS B4ST Adapter… Value Order the ISDN Line If you do not have an ISDN line installed, you need to contact your telephone company and order a Basic Rate ISDN line (2B+D) with the following recommended configuration: Note If your telephone company supports either of the following ISDN Ordering Codes, request that your ISDN line be configured to one of them.
Chapter 3 Installing the Model 2977 adapter Chapter contents Introduction ..........................................................................................................................................................27 Model 2977 B4 ST adapter installation .................................................................................................................27 Determining your line termination requirements ..............................................................................
Model 2977 DialFire RAS User Manual 3 • Installing the Model 2977 adapter Introduction This chapter contains the following procedures for installing your Model 2977 adapter. Refer to the appropriate procedure and complete it, then go to chapter 4, “Driver installation and configuration” on page 36 to install the software driver.
Model 2977 DialFire RAS User Manual 3 • Installing the Model 2977 adapter The terminating switches must be changed in pairs (one for transmit and one for receive), as shown in figure 3. The figure shows the switches set for no termination (OFF position). To terminate the lines, place the switches in the ON position (down, or toward the board). Figure 3. DialFire BRI connectors and line-terminating DIP switch Installing the DialFire RAS B4ST Adapter Do the following: 1. Unplug power from the computer. 2.
Model 2977 DialFire RAS User Manual 3 • Installing the Model 2977 adapter 9. Replace the computer’s cover. 10. Connect the telephone line(s) to the adapter (see figure 3 on page 28 for connector locations). Adapter installation is complete. Refer to Chapter 4, “Driver installation and configuration”. Model 2977 B4 U adapter installation The DialFire RAS B4ST adapter provides four ISDN Basic Rate Interface (2B+D) lines in a package that fits in a single PCI slot in your server.
Model 2977 DialFire RAS User Manual 3 • Installing the Model 2977 adapter Figure 4. DialFire BRI connectors 9. Connect the telephone line(s) to the adapter (see figure 4 for connector locations). Adapter installation is complete. Refer to Chapter 4, “Driver installation and configuration”.
Model 2977 DialFire RAS User Manual 3 • Installing the Model 2977 adapter Model 2977 PE1 PE2 adapter installation The DialFire RAS PTE Series adapters provide one or two 30B+D PRI interfaces in a package that fits in a single PCI slot in your server. Because it uses DSP (digital signal processor) technology, the DialFire RAS adapter supports digital or analog connections on PRI circuits. The adapter supports up to 30 channels on each line. The position of the PRI connectors is shown in figure 5.
Model 2977 DialFire RAS User Manual 3 • Installing the Model 2977 adapter 6. Write down the serial number of the adapter in the space provided below. The serial number label has the general form: “S/N (S) XXX XXXXX” Serial Number: ________________________ 7. Insert the adapter into the slot and screw the endplate to the computer chassis. 8. Replace the computer’s cover. 9. Connect the PRI line(s) to the adapter. If the adapter is a RAS PE1, only Line 1 (see figure 5 on page 31) is active.
Model 2977 DialFire RAS User Manual 3 • Installing the Model 2977 adapter To guard against damage to the DialFire RAS adapter due to electrostatic dis-charge (ESD), do not remove the adapter from its protective packaging until you have grounded yourself to the computer chassis 3. Put on the wrist strap (included in your DialFire RAS package) and attach it to the computer’s chassis. 4. Locate an available full-length PCI slot in your computer and remove the slot plate. 5.
Model 2977 DialFire RAS User Manual 3 • Installing the Model 2977 adapter 4. Remove the daughter card from its ESD protective packaging. 5. Using the screws provided, attach the four spacers to the DialFire adapter, on the side with the connector, as shown in figure 7 (below) and figure 8 on page 35. Be sure to install the spacers on the plated throughholes. 6. Plug the daughter card onto the DialFire adapter (see figure 7 and figure 8).
Model 2977 DialFire RAS User Manual 3 • Installing the Model 2977 adapter Plated-through holes Spacers Screws Mating Connectors Figure 8. CompactPCI (cPCI) Board: Installing the Daughter Card on the DialFire PTE Adapter 7. Secure the daughter card to the adapter with the remaining four screws. 8. Install the adapter in your computer or store it in a static dissipating sleeve for ESD protection before removing the wrist strap. 9. Record the adapter serial number in the space provided below.
Chapter 4 Driver installation and configuration Chapter contents Introduction ..........................................................................................................................................................38 Driver installation for the Windows 2000 operating system ..................................................................................38 Supported Products .................................................................................................................
Model 2977 DialFire RAS User Manual 4 • Driver installation and configuration Configuring Modems on COM Ports .............................................................................................................47 Procedure ..................................................................................................................................................47 Uninstalling the Driver .........................................................................................................
Model 2977 DialFire RAS User Manual 4 • Driver installation and configuration Introduction This chapter contains the following procedures for installing and configuring your Model 2977 software driver. Refer to the appropriate procedure and complete it, then go to chapter 5, “Using the Viewer” on page 49 to install the PattonAssist Manager.
Model 2977 DialFire RAS User Manual Note 4 • Driver installation and configuration If you installed your adapter before performing this procedure, go to Completing an Installation instead. Procedure 1. Ensure that Windows 2000 is running on your system. 2. Install the adapter according to the hardware installation instructions. 3. Apply power to the system and start Windows 2000. Select the location where the driver is located. 4.
Model 2977 DialFire RAS User Manual 4 • Driver installation and configuration – Click the Update Driver... button – Click Next > – Verify that the default option is selected, "Search for a suitable driver for my device (recommended)" – Click Next > – Deselect all options – Select the option, Specify a location – Click Next > – Enter the path to the new driver files and click OK – Click Next > 3. Windows may display a Digital Signature Not Found message, explaining that the driver is not signed.
Model 2977 DialFire RAS User Manual 4 • Driver installation and configuration – Click Next > – Verify that the default option is selected, "Search for a suitable driver for my device (recommended)" – Click Next > – Deselect all options – Select the option, Specify a location – Click Next > – Enter the path to the new driver files and click OK – Click Next > 3. Windows will display a dialog indicating that the software has not passed Windows Logo testing. Choose Continue Anyway to proceed with the upgrade.
Model 2977 DialFire RAS User Manual 4 • Driver installation and configuration Procedure 1. From the Start menu, choose Settings > Network and Dial-up Connections. 2. Choose Make New Connection to start the Network Connection Wizard. 3. Choose Dial-up to private network and complete the wizard. 4. Upon completion of the wizard, choose Properties if you wish to configure dialing rules (such as what number to dial to get an outside line) or to add alternate phone numbers to try if the primary number is busy.
Model 2977 DialFire RAS User Manual 4 • Driver installation and configuration Uninstalling the Driver Use this procedure to uninstall the Microsoft Windows 2000 device driver. Procedure 1. From the Start menu, choose Settings > Control Panel > Add/Remove Hardware > Next. 2. Choose Uninstall/Unplug a device > Next. 3. Choose Uninstall a device > Next. 4. Choose the device you wish to uninstall, then choose Next > Yes > Next > Finish.
Model 2977 DialFire RAS User Manual 4 • Driver installation and configuration Driver installation for the Microsoft Windows NT operating system Installing the downloaded driver This section describes installing and configuring the DialFire device driver package. Use this procedure to install a driver that you have downloaded from the Patton Support website (www.patton.com/support/ upgrades). Note If you are installing multiple adapters, each adapter needs to be installed separately.
Model 2977 DialFire RAS User Manual 4 • Driver installation and configuration 7. Enter either d:\i386\ (for Intel processors; use d:\alpha\ for Alpha systems) and load your Windows NT CDROM. (This assumes that your CD-ROM drive is drive D.) The system asks you to specify a Frame Type. 8. Choose 802.3 and then Continue. The network bindings page appears. 9. Choose Next to accept the bindings and Next again to start the network. 10. Enter the name of your computer and workgroup and click Next. 11.
Model 2977 DialFire RAS User Manual 4 • Driver installation and configuration – Configure a RAS device by doing the following: o Choose the device and then Configure. o Configure the device as desired. o Choose OK. – If all devices are to be configured the same, use Clone. Otherwise, repeat these steps for each device. 3. If you have a RAS B or RAS PTE adapter and want to add an ISDN port (B-channel) to the RAS configuration, do the following: – Choose Add.
Model 2977 DialFire RAS User Manual 4 • Driver installation and configuration Procedure 1. Access the RAS Admin utility by choosing Start > Programs > Administrative Tools > Remote Access Admin. 2. Choose Users > Permission from the menu. 3. Configure permission. Use Microsoft Windows NT online help for information. Configuring Dial-up Networking Connections Use this procedure to configure Dial-up Networking connections for a Patton Electronics adapter. Procedure 1.
Model 2977 DialFire RAS User Manual 4 • Driver installation and configuration 3. Highlight the adapter and choose Remove. 4. If you have installed external modems on an AccelePort Xp adapter or if you have configured internal modems on AccelePort or DialFire adapters, remove them from the Windows NT Modem list by doing the following: – From the Control Panel, choose Modems. – Choose the modem to remove, then choose Remove. 5. Restart Windows NT to complete the removal process.
Chapter 5 Using the Viewer Chapter contents About Patton View................................................................................................................................................50 Starting Patton View .......................................................................................................................................
Model 2977 DialFire RAS User Manual 5 • Using the Viewer About Patton View Patton View is a diagnostic utility—currently available only for the Microsoft Windows 2000 operating system—that provides tools to monitor and troubleshoot Patton adapter connections.
Chapter 6 Operation and shutdown Chapter contents Activating the Model 2977 ....................................................................................................................................52 De-activating the Model 2977...............................................................................................................................
Model 2977 DialFire RAS User Manual 6 • Operation and shutdown Activating the Model 2977 The Model 2977 RAS activates automatically when power is applied to computer in which the RAS is installed. De-activating the Model 2977 To de-activate a Model 2977 RAS, the computer in which the RAS is installed must be powered-off. Follow the appropriated directions for shutting-down the computer.
Chapter 7 Contacting Patton for assistance Chapter contents Introduction ..........................................................................................................................................................54 Contact information..............................................................................................................................................54 Warranty Service and Returned Merchandise Authorizations (RMAs).....................................................
Model 2977 DialFire RAS User Manual 7 • Contacting Patton for assistance Introduction This chapter contains the following information: • “Contact information”—describes how to contact PATTON technical support for assistance. • “Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA). Contact information Patton Electronics offers a wide array of free technical services.
Model 2977 DialFire RAS User Manual 7 • Contacting Patton for assistance Return for credit policy • Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment. • 30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price). • Over 60 days: Products will be accepted for repairs only. RMA numbers RMA numbers are required for all product returns.
Appendix A Software License Agreements Chapter contents Agreement for using the DialFire driver software with the Microsoft Windows 2000 operating system .................57 Agreement for using the DialFire driver software with the Microsoft Windows NT operating system ...................
Model 2977 DialFire RAS User Manual A • Software License Agreements Agreement for using the DialFire driver software with the Microsoft Windows 2000 operating system LICENSE. Patton Electronics Company, Inc. grants to you only a non-assignable, nonexclusive and nontransferable license to use the software contained on this media (hereinafter "Patton Software") subject to the terms and conditions of this Software License Agreement. Your use will be limited to an object code version of the Patton Software.
Model 2977 DialFire RAS User Manual A • Software License Agreements request, destroy all copies of the Patton Software documentation, modifications and enhancements in your possession. You understand and agree that in the event of termination, Patton may use computer hardware, software or other methods to render the Patton Software inoperable. ASSIGNMENT. You may not assign this license without the prior written consent of Patton.
Model 2977 DialFire RAS User Manual A • Software License Agreements STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. LIABILITY LIMITATIONS.
