Service manual

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All in one POS Terminal

PT-6212

Service Manual

Summary of content (72 pages)

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All in one POS Terminal PT-6212 Service Manual
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Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice.
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About this manual The service manual provides service information for the PT-6212. This manual is designed to help train service personnel to locate and fix failing parts on the machine. This manual consists of the following sections: Chapter 1 Getting Started: This section covers unpacking and checking the package contents, and identifying components. Chapter 2 BIOS Setup Utility: The BIOS chapter provides information on navigating and changing settings in the BIOS Setup Utility.
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TABLE OF CONTENTS CHAPTER 1 GETTING STARTED �� 1 Unpacking the machine ��1 Identifying components ��2 CHAPTER 2 BIOS SETUP �� 5 About the Setup Utility ��5 Entering th
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CHAPTER 4 LOCATING THE PROBLEM �� 43 General checkout guidelines ��43 Cash drawer checkout ��43 LCD symptoms ��44 Touch screen symptoms ��45 Power symptoms ��
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LIST OF FIGURES Figure 1.1 Unpacking the machine.......................................................... 1 Figure 1.2 Front-right view....................................................................... 2 Figure 1.3 Rear view................................................................................ 3 Figure 1.4 PT-6212 I/O connectors.......................................................... 4 Figure 2.1 Main BIOS menu.................................................................... 6 Figure 2.
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CHAPTER 1 GETTING STARTED This chapter describes how to unpack and identifying components on the device. The following topics are described. • Unpacking the machine on page 1 • Identifying components on page 2 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service. Please un-pack and re-pack the machine terminal as shown in Figure 1.1. Figure 1.
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Identifying components This section describes the parts and connectors on the machine. Front-right view 1 2 3 4 Figure 1.2 Front-right view Component 2 Description 1 Power Button 2 12.
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Rear view 1 2 3 4 Figure 1.
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I/O connectors 5 6 1 2 3 7 8 9 Figure 1.
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CHAPTER 2 BIOS SETUP The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. The following topics are described in this chapter.
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Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS.
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Using BIOS When you start the Setup Utility, the main menu appears. The main menu of the Setup Utility displays a list of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow keys to move the highlight to other options. When an option is highlighted, execute the option by pressing . Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option.
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Standard CMOS features Selecting Standard CMOS Features on the main menu displays the following menu: Phoenix - AwardBIOS CMOS Setup Utility Standard CMOS Features Date (mm:dd:yy) Time (hh:mm:ss) ►►IDE ►►IDE ►►IDE ►►IDE ►►IDE ►►IDE Channel Channel Channel Channel Channel Channel 0 0 2 2 3 3 Master Slave Master Slave Master Slave Video Halt On Base Memory Extended Memory Total Memory ↑↓→←:Move Enter:Select F5:Previous Values Mon, Jul 6 2009 8 : 33 : 14 Item Help [ None] [ None] [ST380815AS] [ None] [
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IDE Channel 0/2/3 Master/Slave This field is used to configure the IDE hard drive installed in the system. Move the cursor to highlight the IDE Primary/Secondary Master/Slave fields and press .
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Advanced BIOS Features Selecting Advanced BIOS Features on the main menu opens up this screen: Phoenix - AwardBIOS CMOS Setup Utility Advanced BIOS Features ►►CPU Feature ►►Hard Disk Boot Priority Virus Warning First Boot Device Second Boot Device Third Boot Device Boot Other Device Boot Up Numlock Status Gate A20 Option Security Option APIC Mode Small Logo(EPA) Show ↑↓→←:Move Enter:Select F5:Previous Values [Press Enter] [Press Enter] [Disabled] [USB-ZIP] [USB-CDROM] [Hard Disk] [Enabled] [On] [Fast] [Se
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APIC Mode This item is used to activate the ACPI (Advanced Configuration and Power Management Interface) Mode. ACPI is a power management specification that makes hardware status information available to the operating system. ACPI enables a PC to turn its peripherals on and off for improved power management. It also allows the PC to be turned on and off by external devices, so that IMPORTANT mouse or keyboard activity wakes up the machine.
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CPU Feature Selecting CPU Feature opens up this screen. Phoenix - AwardBIOS CMOS Setup Utility CPU Feature Delay Prior to Thermal Thermal Management Execute Disable Bit [16 Min] Thermal Monitor 1 [Enabled] Item Help Figure 2.
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Hard Disk Boot Priority Selecting Hard Disk Boot Priority opens up this screen. Phoenix - AwardBIOS CMOS Setup Utility Hard Disk Boot Priority 1. Ch2 M. : ST380815AS 2. Bootable Add-in Cards Item Help Figure 2.6 Hard Disk Boot Priority menu ↑↓→←:Move Enter:Select F5:Previous Values +/-/PU/PD:Value F10:Save ESC:Exit F1:General Help F6:Fail-Safe Defaults F7:Optimized Defaults Hard Disk Boot Priority This screen allows setting the boot priority. Use the PageUp and PageDown to change the order.
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Advanced Chipset Features This option displays critical timing parameters of the mainboard. Leave the items on this menu at their default settings unless you are very familiar with the technical specifications of the system hardware. If you change the values incorrectly, you may introduce fatal errors or recurring instability into the system.
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System/Video BIOS Cacheable These items allow the video and/or system to be cached in memory for faster execution. We recommend that you leave these items at the default value. ** VGA Setting ** The following items allow you to configure the settings about On-Chip VGA. On-Chip Frame Buffer Size This item is used to select the video frame buffer size. Boot Display If you connect an external display to this machine, you can use this setting to turn off the LCD and only use the external display.
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Integrated Peripherals This option defines the operation of peripheral components on the system’s input/output ports.
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► OnChip IDE Device Use this item to enable or disable the PCI IDE channels that are integrated on the mainboard.
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*** On-Chip Serial ATA Setting *** The following items allow you to configure the settings about On-Chip Serial ATA. SATA Mode This feature allows users to select SATA mode. On-Chip Serial ATA This feature allows users to select the SATA function modes. Setting at Disabled will disable SATA controller. Set at Auto will allow the BIOS to arrange it. Setting Combined Mode will make PATA and SATA combined. Max. of 2 IDE drives in each channel (primary master/slave; secondary master/slave).
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► Onboard Device Use this item to enable or disable the PCI devices that are integrated on the mainboard. Select the item and press to open the following menu: Phoenix - AwardBIOS CMOS Setup Utility Onboard Device USB Controller USB 2.0 Controller USB Keyboard Support Azalia/AC97 Audio Select Onboard Lan Boot ROM [Enabled] [Enabled] [Enabled] [AC97 Audio only] [Disabled] Item Help Figure 2.
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► SuperIO Device Use this item to change settings for I/O devices. Select the item and press to open the following menu: Phoenix - AwardBIOS CMOS Setup Utility SuperIO Device Onboard Serial Port 1 Onboard Serial Port 2 [3F8/IRQ4] [2F8/IRQ3] Item Help Figure 2.
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Power Management Setup Use these items to control system power management. Modern operating systems take care of much of the power management. This mainboard supports ACPI (Advanced Configuration and Power Interface).
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Power On by Ring Use this item to enable modem activity to wakeup the system from a power saving mode. Resume by Alarm When set to Enabled, the following two fields become available and you can set the date (day of the month), hour, minute and second to turn on your system. When set to 0 (zero) for the day of the month, the alarm will power on your system every day at the specified time.
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PnP/PCI Configurations This option configures how PnP (Plug and Play) and PCI expansion cards operate in the system. Both the ISA and PCI buses on the mainboard use system IRQs (Interrupt ReQuests) and DMAs (Direct Memory Access). You must set up the IRQ and DMA assignments correctly through the PnP/PCI Configurations menu; otherwise, the mainboard will not work properly.
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► IRQ Resources This menu can only be accessed when the Resources Controlled by menu is set to Manual. In the IRQ Resources sub-menu, if you change any of the IRQ assignations to Legacy ISA, then that Interrupt Request Line is reserved for a legacy ISA expansion card. Press to close the IRQ Resources sub-menu.
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PC Health Status On mainboards that support hardware monitoring, this item lets you monitor the parameters for critical voltages, and critical temperatures. Several fields are for information only and are not configurable. Phoenix - AwardBIOS CMOS Setup Utility PC Health Status CPU Warning Temperature Current System Temp.
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Frequency/Voltage Control Use these items to control system frequency and voltage. Phoenix - AwardBIOS CMOS Setup Utility Frequency/Voltage Control Spread Spectrum [Enabled] Item Help Figure 2.
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Other BIOS Options This section covers the other options that are available from the main menu: Phoenix - AwardBIOS CMOS Setup Utility ►►Standard CMOS Feature ►►Frequency/Voltage Control ►►Advanced BIOS Features Load Fail-Safe Defaults ►►Advanced Chipset features Load Optimized Defaults ►►Integrated Peripherals Set Supervisor Password ►►Power Management Setup Set User Password ►►PnP/PCI Configurations Save & Exit Setup ►►PC Health Status Exit Without Saving Esc : Quit F10 : Save & Exit Setup
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Set Supervisor and User Passwords These items can be used to install a password. A Supervisor password takes precedence over a User password, and the Supervisor can limit the activities of a User. To install a password, follow these steps: 1. Highlight the item Set Supervisor/User Password on the main menu and press . 2. The password dialog box appears. Enter Password: 3. If you are installing a new password, type in the password. You cannot use more than eight characters or numbers.
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CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE This section explains how to install the drivers for the PT-6212. The following topics are described.
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Intel Chipset Driver The Intel Chipset Software Utility updates the Windows XP/2000 INF files so that the Intel chipset is correctly configured. Follow these instructions to install the chipset software : 1. Browse to the \DRIVER\chipset\Intel\Inf folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3. Read the license agreement, then click Yes.
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4. Browse the ReadMe Information, then click Next. 5. The Intel Chipset Software Utility files are installed to the system. When prompted to restart, select Yes, I want to restart my computer now. Then click Finish to restart the system.
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Intel Chipset Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP/2000. To install the drivers. 1. Browse to the \DRIVER\VGA\intel\Win2K_XP folder. 2. Double-click the executable file. The following screen appears. Read the release version, and then click Next. 3. Click Next to continue.
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4. Read the License Agreement, then click Yes to begin installation. 5. When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.
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VIA Audio Driver Refer to the following to install the VIA Vinyl Audio Driver. 1. Browse to the \DRIVER\SOUND\VIA folder. 2. Double-click SETUP.exe. The following screen appears. 3. Select Install/Update and then click Next to continue. 4. Check all the options and then click Next.
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5. Click Next to continue. 6.
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7. Select Yes, I want to restart my computer now and then click Finish. LAN Driver The network driver support Windows XP/2000. Refer to the following to install the drivers. 1. Browse to the \DRIVER\LAN\RealTek folder. 2. Double-click the executable file. The following screen appears. Click Next to continue.
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3. Click Install to begin installation. 4. When installation is completed, click Finish.
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Touch Screen Driver Refer to the following to install the touch screen driver. 1. Browse to the \DRIVER\Touch\eGalax folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3. Check the box for Install PS/2 interface drive and then click Next to continue.
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4. System will give you a warning, click Ok to continue. 5. Check the box for None and then click Next to continue. 6. Uncheck the box for Support Mulit-Monitor System and then click Next to continue.
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7. Click Next to continue. 8. Click Next to continue.
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9. Click Yes, I want to restart my computer now and then click Finish. Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application: 1. Launch the TouchKit application from the Windows desktop by clicking on Start > Programs > TouchKit > Configure Utility. The TouckKit window appears. 2. Select the Tools page.
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3. Click the 4 Points Calibrattion button. 4. Use your finger to touch the blinking X Symbol on the screen until stop blinking. 5. Click OK to complate the 4 points calibration. You may also use this application to adjust the touch settings.
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CHAPTER 4 LOCATING THE PROBLEM Refer to this section to locate the problem with the machine. The following topics are described.
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Figure 4.1 Connecting a cash drawer Cashdrawer 2. Turn on the machine . Refer to the following to prevent incorrect cash drawer status detection by the system: Port Control port I/O Port Address Bit 40B9 3 Condition High(1) → Close Low(0) → Open Status port 40B9 2 Note If bit7 is set to Low to open the cash drawer, after it must be set back to High to prevent the system as always detecting the drawer as open.
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Touch screen symptoms Symptom Corrective Procedure • Touchscreen does not function 1. Install and run the touchscreen calibration program from the driver CD. • No virtual mouse 2. Reseat the panel cable. • Cursor doesn’t follow when touching the screen 3. Reseat the touchscreen board-to-touch panel cable. 4. Replace the touch control board. 5. Replace the touch panel. Power symptoms Symptom Corrective Procedure • Power shuts down unexpectedly 1. Reseat the power AC adapter cable.
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USB symptoms Symptom • USB device does not function Corrective Procedure 1. Check that the USB device is detected in Windows Device Manager. 2. Reinstall the USB device driver. 3. Replace the mainboard. Peripheral-device symptoms Symptom Corrective Procedure • USB ports do not work 1. Reseat the I/O cable. • COM ports do not work 2. Reinstall the drivers. 3. Replace the mainboard. Boot symptoms Symptom • System continually reboots on power up Corrective Procedure 1. Restore the BIOS defaults. 2.
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Mainboard jumper settings Before replacing the mainboard, ensure that the problem is not due to an incorrect jumper setting or a loose connection. Setting a jumper The mainboard jumpers are to set system configuration options. When setting the jumpers be sure the shunts (jumper caps) are placed on the correct pins. CAUTION Ensure that the system is turned off before you change a jumper setting. Otherwise, damage to the system or unpredictable results may occur. This 2-pin jumper is Open.
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Mainboard jumpers Figure 4.
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Mainboard connectors connect to SATA HDD connector to thermal printer connector to customer display connector to power LED battery connector to speaker connect to HDD power connector to MSR connector to power button connector to COM4 connector to LCD panel connector to inverter connect to touch panel Figure 4.
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Inverter connectors connector to mainboard connector to LCD Figure 4.
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CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs) This chapter provides instructions for replacing FRUs. The following topics are described.
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To prevent static damage to components, wear a grounded wrist strap. Alternatively, discharge any static electricity by touching the bare metal chassis of the unit case, or the bare metal body of any other grounded CAUTION appliance. Hold electronic circuit boards by the edges only. Do not touch the components on the board unless it is necessary to do so. Do not flex or stress the circuit board. Do not hold components such as a processor CAUTION by its pins; hold it by the edges.
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Front Panel 1. Remove the three screws. 2. Open the front panel. MSR Before proceeding, remove the following FRUs. • “Front Panel” on page 55. 1. Disconnect the cables. 2. Remove the screw. 3. Slide up and remove the MSR.
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Mainboard Before proceeding, remove the following FRUs. • “Front Panel” on page 55. 1. Disconnect the cables on the mainboard. 2. Remove the three screws from the mainboard tray. 3. Remove the mainboard tray. 4. Remove the 6 screws from the mainboard. 5. Remove the screws from the mainboard I/O panel. 6. Remove the mainboard.
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Hard drive 1. Remove the screw. 2. Pull out the hard drive tray. 3. Disconnect the power cable and data cable from the hard drive. 4. Remove the four screws, then remove the hard drive out from the tray.
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Thermal Printer 1. Press the release and open the printer cover. 2. Find the screw in the center of the printer. 3. Remove the screw. 4. Disconnect the cables. 5. Remove the printer.
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Customer Display 1. Remove the screw. 2. Disconnect the cables from the mainboard. 3. Slide out the customer display. Speaker Before proceeding, remove the following FRUs. • “Front Panel” on page 55. • “Mainboard” on page 56. 1. Disconnect the cables on the mainboard. 2. Remove the three screws from the speaker bracket. 3. Remove the speaker.
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LCD Panel Before proceeding, remove the following FRUs. • “Front Panel” on page 55. 1. Disconnect the cable on the mainboard. 2. Remove the seven screws from the LCD panel tray. 3. Remove the tray. 4. Disconnect the cable from the inverter. 5. Remove the four screws. 6. Remove the LCD panel. Inverter Before proceeding, remove the following FRUs. • “Front Panel” on page 55. 1. Disconnect the cable from the LCD panel. 2. Remove the two screws. 3. Remove the inverter.
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Touch Panel Before proceeding, remove the following FRUs. • “Front Panel” on page 55. • “LCD Panel” on page 60. 1. Remove the touch panel. 2. Remove the 4 waterproof sticks. Memory Before proceeding, remove the following FRUs. • “Front Panel” on page 55. 1. Pop out the two silver latches holding the memory module into place. The module pops up. 2. Grasp the outer edges of the memory module with thumb and forefinger, and then gently remove it. Battery Before proceeding, remove the following FRUs.
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60 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs)
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APPENDIX PART LIST AND SPECIFICATION Figure 6.
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Figure 6.
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Part list for Charcoal PT-6212 NO. DESCRIPTION ITEM NO DESCRIPTION ITEM NO 1 Link Body 25003500H1300 NO.
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Specifications LCD 12.