User manual

Table Of Contents
V7.4.1.0 published on December 20, 2022 123
4G connectivity issue
4G connectivity issue can be caused by one of the following possibilities:
- There is no SIM card in the drone
- You did not enter the SIM card code of the drone
- Drone’s 4G connectivity is not activated
- Your mobile has no internet access
- The 4G connection is not established
In these cases, FreeFlight 7 connectivity interface informs the origin of the issue.
Ortherwise, the interface displays the “ask for support 4G” option.
If you press the button, a dialogue box appear. You need to fill the following information:
- Name of your phone’s SIM card provider
- Mobile number or email address
- Country
- Type of connection (Wi-Fi/4G)
- Have you ever successfully connected FreeFlight 7 to the drone in 4G?
Once validated, you need to accept to share your data with Parrot.
The App then helps you to easily create a ticket for our technical team. Parrot will then contact you to solve your
problem.
FreeFlight 7: Connexion error