Frequently Asked Questions

42. My car kit is always on even after the car is turned off. What’s wrong?
o Check the battery and ignition lines. If both lines are connected to the
battery, switch the ignition line to a switched source. If one is connected
to a switched source and the other to a constant source, then just switch
the two lines at the fuses.
43. The screen has a white screen, but my Bluetooth still works. What’s wrong?
o The software on the screen is not good call customer support. The screen
will need to be updated using a flash cable. Customer support will be able
to provide a local dealer location.
44. The screen has a white screen and Bluetooth no longer works. What’s wrong?
o The software on the screen is not good call customer support. The screen
will need to be updated using a flash cable. Customer support will be able
to provide a local dealer location.
45. The screen is completely blank, but the red and green lights are on. What’s
wrong?
o The screen is defective, call customer support.
46. There’s no audio going to my external speaker. What’s wrong?
o Check the wires connected to the speaker. The only wires that will
provide the output necessary to drive the speaker is the white and
white/black pair or the gray and gray/black pair of wires from the bigger
of the two black connectors.
47. My settings are never saved when I turn my kit off and back on again, why?
o This is most likely because the Ignition and Battery fuses are reversed.
This can be confirmed if your kit simply shuts off instead of saying
“Goodbye” on the screen before it powers down. When the kit says
“Goodbye” it is saving all the current settings, and when the wires are
reversed, it skips this step. Fix the fuses, and your issue will be resolved
48. My kit can't be installed in my particular vehicle
o Parrot kits can be installed in any vehicle using the “Basic” installation
approach and one or two external speaker(s). A “Basic” installation
requires only three wires be connected to the vehicle wiring
(Battery/Ignition/Ground). With a Basic install, the user manages the
entertainment audio manually. A Basic installation can be later upgraded
to a fully integrated system with automatic muting and phone audio on the
car speakers. This approach works very well when the customer wants a
plug-n-play harness adapter that is not in stock or still under development.
o Plug N' Play adapters are available from several third party companies,
including. Quick Connect Products, LLC <http://www.parrotkits.com>
and WaveBlue <http://www.parrotconnect.com>
49. I have an amplifier and the audio quality is not what is should be.
o When phone audio is heard on more than two speakers in the vehicle, the
digital signal processing functions are overly burdened with echo cancellation
causing overall audio quality to suffer.