User`s guide

Troubleshooting 204
Submitting Problem Report to Technical Support
Parallels Server Bare Metal is shipped with a special utility - vzreport - allowing you to
compile a detailed report if you have any problems and to automatically send it to the Parallels
support team. After receiving your report, the support team will closely examine your problem
and make its best to solve it as quickly as possible.
vzreport has two modes of execution — full screen and command line. By default, the utility
starts in the full screen mode. However, you can force the utility to run in the command line
mode by specifying any option containing your contact information (e.g. -n denoting your
name) or the problem report description (e.g. -m used to provide additional information on your
problem). Detailed information on all the options that can be passed to vzreport in the
command line is provided in the Parallels Command Line Reference Guide.
After running the vzreport utility in the full screen mode, the Problem Report Wizard is
opened, which will guide you through a number of steps asking you to provide the necessary
information to generate a problem report. On the Welcome screen, just click Next to proceed
with the wizard. You will be presented with the following window:
In this window, you should enter your name, e-mail, and the name of your company into the
corresponding fields. Make sure that you type a valid e-mail address. Otherwise, the Parallels
support team will not be able to contact you. In the Subject field, specify what problem you
encountered. You can also provide additional information in the Problem description field
which, in your opinion, can help solve the problem.
Clicking Next in the Your contact information and issue description window starts collecting
Parallels Server Bare Metal logs and the information on your system and network settings into a
special file. You can view the progress in the Gathering Information window. This file will be
sent to the Parallels support team upon the completion of the wizard. The file does not contain
any private information!