System information

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Parallels Mac Management Features
Note: You should be aware of one scenario when the FileVault 2 encryption status may not be reported
accurately in the Mac hardware inventory. This will happen when a Mac is removed from the
Configuration Manager site, the Parallels Mac Client is uninstalled from it, and the Mac is then assigned to
the site again. If the Mac was encrypted with FileVault 2 prior to removing it from the site, the encryption
status will be reported as Encrypted by a 3rd party. To make the status to report accurately, you'll need
to decrypt the disk and then encrypt it again.
Recovering Encrypted Disk Using Password
If a FileVault 2 encrypted disk becomes unbootable, and the Mac user knows his/her password
(and is authorized to unlock the disk), use the following steps to unlock the disk:
1 Boot your Mac from the Recovery HD partition by holding down Command –R.
2 Use the following command to list the available Core Storage volumes:
$ diskutil cs list
3 Look for the UUID of a Logical Volume, usually the last in the list. Select and copy the UUID to
be used in the next step.
4 Use the following command to unlock the disk. Be sure to insert the UUID from the previous
step:
$ diskutil corestorage unlockVolume UUID -stdinpassphrase
5 When asked, enter the password of an account that's authorized to unlock the disk.
6 If successful, the drive will unlock and mount. You'll be able to back up the data using Disk
Utility, or by using a command line tool such as ditto.
7 Once the disk is unlocked, you can decrypt it by executing the following command:
$ diskutil corestorage revert UUID -stdinpassphrase
Once the volume is decrypted, you'll have full access to your hard disk.
Recovering Encrypted Disk Using Personal Key
A recovery may be needed if a FileVault 2 encrypted disk becomes unbootable and/or if a Mac user
forgets their password. In such a case, a recovery key must be used to unlock the disk.
To unlock or decrypt an encrypted disk using this option you will need the personal recovery key
that was created when the Mac was encrypted.
Retrieve Personal Recovery Key
First, you need to retrieve the personal recovery key for a Mac that you want to recover. The key is
stored in the Parallels Mac Management database (p. 153) and can be obtained as follows:
1 In the Config
uration Manager console, navigate to the device collection containing the Mac (e.g.
All Mac OS X Systems).
2 Locate the Mac in the list. If you can't find the Mac, read the subsection that follows this one.
3 Right-click the Mac and then click Properties.