System information

Deploying Parallels Mac Client

Verifying Mac Client Deployment

To verify that the Parallels Mac Management deployment was successful, open the Configuration

Manager console and navigate to Assets and Collections / Devices / All Mac OS X Systems.

You should see some Mac computers in the list. If you ran Network Discovery to discover Macs,

some of those Macs may not have Parallels Mac Client installed on them. The possible reasons for

this are described in Deploying Mac Client via Network Discovery (p. 41). To see if a Mac has

Parallels Mac Client installed and running on it, look at the Cl

ient and Client Activity properties,

which should say "Yes" and "Active" respectively. If the Client property says "No", it means that the

Mac cannot be managed in SCCM because Parallels Mac Client is not installed on it. If the Client

Activity property says "Inactive", the Mac may be turned off, disconnected from the network, or it

may have some other issues that prevent the Configuration Manager to communicate with it.

Updating Parallels Configuration Manager Proxy

Connection URL

If you migrate the Parallels Configuration Manager Proxy to a different server, its connection URL

record must be updated on managed Mac computers. Parallels Mac Client is capable of making

this update automatically as described below.

The Mac Client running on a Mac connects to the Parallels Configuration Manager Proxy using the

connection URL that it obtains from the Active Directory during the Parallels Mac Client installation.

If at some point the client fails to establish a connection with the proxy, it will try to recover the

connection as follows:

1 First, it will try to access DNS records for the location of the Configuration Manager Proxy. If it

finds the new connection URL in DNS, it will use it to connect to the Configuration Manager

Proxy.

2 If the location cannot be found in DNS at this time, the client will keep trying to connect to the

proxy and to find the new location in DNS for a period of one week.

3 If after a week the connection still cannot be establish, a dialog box will be displayed in OS X

asking the Mac user to enter the Active Directory credentials. The client will then connect to the

Active Directory and try to retrieve the Configuration Manager Proxy connection URL from it. If

succeeded, the client will use the URL to connect to the Configuration Manager Proxy. If it fails

again, it will display an error message to the Mac user advising them to contact the system

administrator.

For additional information about migrating the Configuration Manager proxy to a different server,

please see Migrating Configuration Manager Proxy (p. 38).