System information

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Parallels Mac Management Features
When you select the Connect via SSH option in the Configuration Manager console, the SSH
client application starts and asks you to enter the Mac user ID and password. If the credentials are
valid, an SSH window opens where you can type and execute commands in Mac OS X.
Problem Reporting and Monitoring
The Parallels Mac Management reporting functionality helps you to gather system information for
the Configuration Manager Proxy, Configuration Manager Console Extension, and managed Mac
computers. The collected information can then be sent to Parallels Support. The following
subsections describe how to use the Parallels Mac Management problem reporting tools and
utilities.
Sending Problem Reports Using Configuration Manager Console
Configuration Manager Console Extension provides a reporting feature that can be used to collect
information about managed Mac OS X computers. If you have a problem with a Mac, you can
generate a report and send it to Parallels Support for analysis.
To access the reporting feature, open the Configuration Manager console, navigate to the Mac
you're having a problem with, right-click it and select Parallels Management Tools > Send
Problem Report. In the Problem Report for Parallels Mac Management for Microsoft SCCM
dialog, type a message that will be appended to the report and then click Send Report. A window
with a progress bar will open informing you of the information gathering progress. The process
consists of the following steps (transparent to the user):
1 The Configuration Manager Console Extension information is collected and is sent to the
Configuration Manager Proxy together with the selected Mac identifier.
2 The Configuration Manager Proxy collects its own data and then requests the data from the
specified Mac computer.
3 The client software on the Mac collects its data and sends it back to the Configuration Manager
Proxy.
4 The Configuration Manager Proxy merges individual reports into a single one and sends it to
Parallels Support.
The final report will contain combined information gathered from all three components:
Configuration Manager Proxy, Console Extension, and the Mac that was selected. After the
problem report is sent to Parallels, a dialog will open displaying the report ID. If you would like to
request help with the issue, you can submit a ticket to Parallels Support and include this ID for
reference.
If you receive an error while using the reporting feature, make sure that the Configuration Manager
Proxy and the Mac are running and accessible. If for some reason you cannot start or access the
Configuration Manager Proxy or the Mac, you can use the available standalone reporting utilities,
which are described in the following section.