User`s guide

Troubleshooting and Limitations 225
Reporting a Problem to Parallels
Team
To help improve the Parallels Desktop quality, you can send problem reports to Parallels support
team. If a fatal error occurs in a virtual machine, Parallels Desktop automatically opens the
Problem Report for Parallels Desktop window prompting you to send a report. If you notice
unusual virtual machine behavior, you can create a report manually by choosing Report a
Problem from the Help menu and filling out the form. Parallels Desktop will create a status
report and create a screen shot of the running virtual machine.
Note: Parallels team collects error reports and uses them for identifying performance issues, but
does not respond to them. If you need assistance in resolving the issue, visit Parallels forum or
Support page, or log us a support call.
The Problem Report for Parallels Desktop window looks as follows: