User`s guide

Troubleshooting and Limitations 198
Reporting a Problem to Parallels
Team
To help improve the quality of Parallels Desktop, you can send problem reports to Parallels
support team. If a fatal error occurs in a virtual machine, Parallels Desktop automatically opens
the Parallels Problem Report window prompting you to send a report. If you notice an unusual
virtual machine behavior, you can create a report manually by choosing Report a Problem from
the Help menu and filling out the form. Parallels Desktop will create a status report and make a
screen shot of the running virtual machine.
Note: Parallels team collects error reports and uses them for identifying performance issues, but
does not respond to them. If you need assistance in resolving the issue, visit Parallels forum or
Support page, or log us a support call.
The Parallels Problem Report window looks as follows: