User manual

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9. I cannot back up my hard disk to an external hard drive. Once started, the operation is aborted with the

following error: Hard Disk management, Error Code 0x1100a. What is wrong here?

The problem is that the Microsoft VSS service is set as the default Hot Processing mode in the program. But this

service has not been started in your WindowsXP/Windows2003/Vista. Please start this service (right click on My

Computer > Manage > Services > find Microsoft Volume Shadow Copy Service and make it active. Set also to

start it automatically).

10. When running a backup operation with the Paragon Hot Processing mode enabled, I get an error: error code

0x1200e "Internal error during Hot Backup"

Most likely your hard disk contains bad blocks. Please fix the issue with your HDD manufacturer's tool.

You can find a name of the tool you need here: http://kb.paragon-software.com

11. When running a backup operation with the Microsoft VSS mode enabled, I get the following error: error code

0x12016 "VSS: can't read volume data”

Most likely your hard disk contains bad blocks. Please fix the issue with your HDD manufacturer's tool.

You can find a name of the tool you need here: http://kb.paragon-software.com

12. When trying to back up to a network share, I get the following error: "i/o error" or "can't open/create file"

Please check whether you’ve got a permission to write to the selected destination or not.

13. When trying to restore a backup archive, I get the following error: "Can't restore to current selection" or

"Archive does not fit"

Most likely you’re trying to restore a backup of the whole hard disk to a partition or vice versa.

14. I set up a timetable for a task, but it fails to execute.

There can be a number of reasons for that:

- Windows Task Scheduler does not work properly. Check whether it is so or not by scheduling a simple task (call

Notepad through scheduling);

- You don’t have permission to write to the selected backup destination.

Glossary

Active Partition is a partition from which an x86-based computer starts up. The active partition must be a primary

partition on a basic disk. If you use Windows exclusively, the active partition can be the same as the system volume.

In the DOS partitioning scheme, only primary partitions can be active due to limitations of the standard bootstrap.

The term backup originates from the time when the best way to protect valuable information was to store it in form of

archives on external media. It’s become now a general notion to mean making duplications of data for protection

purposes.