9.5

Table Of Contents

27 Paragon NTFS&HFS+ for Linux 9.5

7 Troubleshooting

This section highlights troubleshooting processes.

7.1 Troubleshooting processes

Step 1. Consult Documentation

Please consult documentation to make sure that encountered behavior is not by design, with spe-

cial attention given to the part related to binary module installation, testing and troubleshooting as

well as to section on Hardware requirements and Software requirements. Please also review Mount

troubleshooting and Using The Driver subsection.

Step 2. Make sure the issue is not related to Linux itself

Now, make sure that root cause of the issue is not related to Linux itself. For example, if an issue is

discovered while performing certain ﬁle system-related operation on a volume mounted with Paragon

NTFS&HFS+ for Linux 9.5 driver, make sure the same issue is not observed when the same operation

is performed on ‘native’ ﬁle system like Ext2fs, Ext3fs or FAT (except, of course, for operations speciﬁc

to NTFS/HFS+ ﬁle systems or to Paragon’s driver itself, e.g. IOCTLs, additional utilities and so on).

Step 3. Prepare to report the issue

After performing previous steps and making sure that the issue is related to Paragon NTFS&HFS+

for Linux 9.5 driver, prepare to report the issue to Paragon.

COLLECT ALL INFORMATION ON THE ISSUE

The most important point in issue resolution process is quickly obtaining all the information related to

the issue. Quick collection of required information is the key to resolving an issue faster.

Step 4. Assist Paragon engineers to resolve the issue quickly

Try to provide as detailed information on the issue, as possible.