User Manual

WARNING! No other servicing should be performed by the consumer. Do not attempt to
service the unit yourself.
- 09 -
The fan motors are lubricated at the factory and will not require lubrication.
Electrical components are integrated in the fireplace and are not serviceable by the consumer.
●
●
Risk of electric shock! DO NOT OPEN! No user-serviceable parts inside!
ALWAYS turn the heater OFF and unplug the power cord from the outlet before cleaning,
performing maintenance, or moving this fireplace. Failure to do so could result in electric
shock, fire, or personal injury.
Maintenance
Electrical and Moving Parts:
Store heater in a clean dry place when not in use.●
Storage:
Troubleshooting
DISCONNECTED THE APPLIANCE COMPLETELY AND LET COOL PRIOR TO ANY SERVICE.
ONLY A QUALIFIED SEVICE PERSON SHOULD SERVICE AND PEPAIR THIS ELECTRIC APPLAINCE.
WARNING
Problem Possible Cause Solution
Fireplace has overheated and safety
devise has caused thermal switch to
disconnect or home circuit breaker has
opened.
Reset switch by turning main power off and waiting
turning it back on or breaker circuit breaker.
Inspect wiring for loose connections.
Call a qualified service technician to replace flame
motor.
“Flame Rod” out of place due to rough transit/hand-
ing of the product. This issue can be corrected as
simple as removing the glass, flipping the fireplace
upside and down, removing a set of screws that are
holding the bottom frame plate and placing the flame
rod back into place.
Disconnect from power source and inspect wiring for
loose connections and repair or replace if necessary.
Fireplace turns off
and will not turn on.
1. Loose wiring.
2. Flame motor defective.
3. Flame rod out of place.
Flame is not moving.
1.
2.
3.
Replace batteries in remote control.
Aim control at sensor located directly behind glass
screen in center of unit just above logs.
Replace remote control and/or sensor.
1.
2.
3.
Disconnect from power source and inspect wiring for
loose connections and repair or replace if necessary.
Push the flame button to high.
Wiring is loose
Flame is not visible.
1. Wiring is loose
2. Ember is off mode
Log set and /
or is not glowing.
1. Low batteries.
2. Not aiming control correctly.
3. Defective remote control and /or
sensor
Remote control
does not work.
1.
2.