User's Manual

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• #BAL/Balance: #BAL is a VZW
Customer Service VRU number
(Free call) that provides customers
information on their Verizon
Wireless billing balance. When
a customer calls #BAL/#225
from their mobile phone, once
connected (3 seconds or less), the
user will have the option to:
- Stay on the line - the VRU
system will read balance
information in detail, along with
some explanation to the user.
- Hang-up
- the VRU system
will automatically send user a
SMS Message with the balance
information to the device.
• #MIN/Minutes Usage: #MIN is
a VZW Customer Service VRU
number (Free call) that provides
customers information on their
Verizon Wireless usage.
When
the user calls #MIN/#646 from the
device and successfully connects to
the VRU system, the user will have
the option to:
- Stay on the line
- the VRU
system will read usage
information in detail, along with
some explanation.
- Hang-up
- the VRU system
will automatically send an
SMS message with the usage
information to the device.
• #PMT/Payment: #PMT is A VZW
Customer Service VRU number
(Free call) that allows user to
make a bill payment, either with
a payment option they have
already set up, or using a new,
one time payment option. When
the user dials #PMT/#768 from the
device, and successfully connects
to the VRU system, it (the system)
will walk the user through the
payment option.
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