Operating Instructions Network Camera Model No. WV-SW550 Series WV-SP500 Series WV-SF540 Series WV-SF530 Series WV-SW559 WV-SF539 WV-SP509 (Lens is optional for WV-SP509.) This manual covers the models: WV-SW550 Series (WV-SW559, WV-SW558, WV-SW559E, WV-SW558E, WV-SW559PJ), WV-SP500 Series (WV-SP509, WV-SP508, WV-SP509E, WV-SP508E), WV-SF540 Series (WV-SF549, WV-SF548, WV-SF549E, WV-SF548E), and WV-SF530 Series (WV-SF539, WV-SF538, WV-SF539E, WV-SF538E).
Preface Preface About the user manuals There are 2 sets of operating instructions for the WV-SW559, WV-SW559PJ, WV-SW558, WV-SP509, WV-SP508, WV-SF549, WV-SF548, WV-SF539, WV-SF538 (P model), WV-SW559E, WV-SW558E, WV-SP509E, WV-SP508E, WV-SF549E, WV-SF548E, WV-SF539E, WV-SF538E (E model) as follows. • Installation Guide: Explains how to install and connect devices. • Operating Instructions: Explains how to perform the settings and how to operate this camera.
Preface Universal Plug and Play is described as UPnP™. Viewer software It is necessary to install the viewer software “Network Camera View 4S” (ActiveX®) to display images on a PC. This software can be installed directly from the camera or by selecting the [Install] button next to [Viewer Software] on the menu of the CD-ROM provided, and then following the on-screen instructions. IMPORTANT • • • • The default setting of “Automatic installation of viewer software” is “On”.
Table of Contents Table of Contents 1 Monitor images on a PC ..........................................................................8 1.1 1.2 1.3 1.4 1.5 Monitor images from a single camera .............................................................................8 About the “Live” page ....................................................................................................11 Monitor cropping images .........................................................................................
Table of Contents 10.3 10.4 10.4.1 10.4.2 10.4.3 Access copy images saved on the SD memory card onto the PC [SD memory card images] (WV-SW559/WV-SP509/WV-SF549/WV-SF539) ..............................................65 Configure the settings relating to the logs [Log] (WV-SW559/WV-SP509/WV-SF549/ WV-SF539) .......................................................................................................................74 How the logs and images are saved depending on the settings for “Alarm” ........
Table of Contents 16 Configure the settings relating to the authentication [User mng.] .....................................................................................................138 16.1 16.2 16.3 Configure the settings relating to the user authentication [User auth.] ..................138 Configure the settings relating to the host authentication [Host auth.] ..................139 Configure the settings relating to the priority stream [System] ...............................
Table of Contents 24 Directory structure of drive B (WV-SW559/WV-SP509/WV-SF549/ WV-SF539) ............................................................................................
1 Monitor images on a PC 1 Monitor images on a PC The following are descriptions of how to monitor images from the camera on a PC. 1.1 Monitor images from a single camera 1. Start up the web browser. 2. Enter the IP address designated using the Panasonic “IP Setting Software” in the address box of the browser. • Example when entering an IPv4 address: http://URL registered using IPv4 address http://192.168.0.
1 Monitor images on a PC 3. Press the [Enter] key on the keyboard. → The “Live” page will be displayed. Refer to page 11 for further information about the “Live” page. When “On” is selected for “User auth.”, the authentication window will be displayed before displaying live images for the user name and password entries. The default user name and password are as follows. User name: admin Password: 12345 IMPORTANT • • To enhance the security, change the password for the user name “admin”.
1 Monitor images on a PC – When “2 mega pixel [16:9]” / “1.3 mega pixel [16:9]” / “1.3 mega pixel [4:3]” is selected for “Image capture mode”: max. 30fps – When “3 mega pixel [4:3]” is selected for “Image capture mode”: max.
1 Monitor images on a PC 1.2 About the “Live” page O PQ R S T U A B C D E F G H I J V K L M N [select language] pull-down-menu The camera’s display language can be selected. The default language can be set in the [Language] in the [Basic] settings. (®page 52) [Setup] button*1 Displays the setup menu. The button will turn green and the setup menu will be displayed. [Live] button Display the “Live” page. The button will turn green and the “Live” page will be displayed. [Compression] buttons • [H.
1 Monitor images on a PC • • • • • [640x360] button: The letters “640x360” will turn green and images in the main area will be displayed in 640 x 360 (pixels). [320x180] button: The letters “320x180” will turn green and images in the main area will be displayed in 320 x 180 (pixels). [1280x720] button: The letters “1280x720” will turn green and images in the main area will be displayed in 1280 x 720 (pixels).
1 Monitor images on a PC • [Open] button: The letters “Open” on the button will turn green and the status of the AUX connector will be open. • [Close] button: The letters “Close” on the button will turn green and the status of the AUX connector will be closed. SP509 SF549 SF539 [Rec. on SD] button*2 SW559 This button will be displayed only when “Manual” is selected for “Save trigger” on the setup menu. (®page 59) Click this button to manually record images on the SD memory card.
1 Monitor images on a PC When this button is clicked, the button will turn into the button and audio from the PC will not be heard. Audio output volume can be adjusted (Low/Middle/High) by moving the volume cursor . Note • • • • When a user is using the audio transmission function with “Interactive(Half-duplex)” selected, the receiver button and the transmission button will be inoperable for the other users.
1 Monitor images on a PC By matching the settings of the [Compression] and [Stream] buttons on the “Live” page to the “Cropping” settings (“H.264”, “JPEG(VGA)/JPEG(640x360)”, or “JPEG(QVGA)/JPEG(320x180)”) configured on the [JPEG/H.264] tab, cropping images will be displayed on the [Cropping] display of the “Live” page and the main area. Cropping A You can crop areas that you want to monitor. By setting multiple cropping areas, up to 4 areas can be displayed in a sequence.
1 Monitor images on a PC A B C B A C Note • The cropping function can be used only when “2 mega pixel [16:9]”, “1.3 mega pixel [16:9]”, or “1.3 mega pixel [4:3]” is selected for “Image capture mode”. 1.4 Monitor picture in picture images By using the picture in picture function, a cropping image or an alarm image can be added to an image and transmitted. The picture in picture function must be configured before it can be used.
1 Monitor images on a PC 1.5 Monitor images from multiple cameras Images from multiple cameras can be displayed on a multi-screen. Images from 4 cameras (up to 16 cameras) can be displayed simultaneously. To display images on a multi-screen, it is necessary to register cameras in advance. 4 cameras can be registered as a group and up to 4 groups (16 cameras) can be registered.
1 Monitor images on a PC Click a camera title. Live images from the camera corresponding to the clicked camera title will be displayed on the “Live” page of the newly opened window.
2 Monitor images on a cellular phone/mobile terminal 2 Monitor images on a cellular phone/mobile terminal 2.1 Monitor images on a cellular phone It is possible to connect to the camera using a cellular phone via the Internet and monitor images (JPEG only) from the camera on the screen of the cellular phone. IMPORTANT • • • When the authentication window is displayed, enter the user name and password. The default user name and password are as follows.
2 Monitor images on a cellular phone/mobile terminal 1. Access to “http://IP address/mobile”*1 or “http://Host name registered in the DDNS server/mobile” using a cellular phone. → Images from the camera will be displayed. A B C D Functions A Manual Refresh/ Auto Refresh Outline of functions Press the dial key “5” or the [Manual Refresh] button to refresh the camera images. Press the [Auto Refresh] button to refresh the images from the camera in 5-second intervals.
2 Monitor images on a cellular phone/mobile terminal Functions Outline of functions C Image quality control It is possible to change the image quality between “Quality1” and “Quality2”. (®page 81) D AUX control*2 Controls the AUX terminal. These buttons will be displayed only when “AUX output” is selected for “Terminal 3” on the setup menu. (®page 114) Note • • • • • • • *1 *2 Some cellular phones cannot change the image capture size even when resolution is changed by resolution control.
2 Monitor images on a cellular phone/mobile terminal • • When “3 mega pixel [4:3]” is selected for “Image capture mode”, images cannot be monitored on a mobile terminal. Select “2 mega pixel [16:9]”, “1.3 mega pixel [16:9]”, or “1.3 mega pixel [4:3]” for “Image capture mode” to monitor images. When “2 mega pixel [16:9]” is selected for “Image capture mode”, the maximum image capture size is 640x360.
2 Monitor images on a cellular phone/mobile terminal 2. Click the button of the function that you want to operate. A B Resolution control AUX control Each function is explained below. Resolution control button to display the buttons used to select the resolution on the screen. The resolution Press the can be changed by selecting a resolution setting from the buttons. Image capture mode • “2 mega pixel [16:9]” images: Changes the image capture size between 320x180 and 640x360 (default). • “1.
2 Monitor images on a cellular phone/mobile terminal AUX control button to display the buttons used to operate the AUX output on the screen. The AUX Press the output terminals can be controlled with the and buttons. This function is only displayed when [Terminal 3] is set to [AUX output] on the settings menu.
2 Monitor images on a cellular phone/mobile terminal Note • • • • • • • You can change the image size displayed on the mobile terminal by accessing the following addresses. – Large display: http://IP address/cam/dl – Medium display: http://IP address/cam/dm – Small display: http://IP address/cam/ds When the resolution is changed by the resolution control, the displayed resolution changes but the image size remains the same.
2 Monitor images on a cellular phone/mobile terminal • *1 *2 26 Depending on the mobile terminal in use or its contract plan, it may be impossible to access. IP address is the global WAN IP address of the router that can be accessed via the Internet. However, when accessing the same LAN as the camera with a wireless compatible mobile terminal, the IP address is the local IP address. Only when accessing the camera via the Internet.
3 Record images on the SD memory card manually (WV-SW559/WV-SP509/WV-SF549/WV-SF539) 3 Record images on the SD memory card manually (WV-SW559/WV-SP509/WV-SF549/ WV-SF539) Images displayed on the “Live” page can be recorded on the SD memory card manually. This button is operable only when “Manual” is selected for “Save trigger” on the [SD memory card] tab on the “Basic” page of the setup menu. (®page 59) It is possible to select “JPEG”, “H.264(1)”, or “H.264(2)” on “Recording format” of the setup menu.
3 Record images on the SD memory card manually (WV-SW559/WV-SP509/WV-SF549/WV-SF539) Note • • 28 Image data saved on Drive B can be obtained by executing “Access img.” on the [SD memory card] tab and logging in from the user authentication window (®page 65). The destination to save image data is a fixed directory on Drive B. Refer to “Directory structure of drive B” (®page 212). When the [Start] button is clicked immediately after the [Stop] button is clicked, saving of images may not start.
4 Action at an alarm occurrence 4 Action at an alarm occurrence The alarm action (camera action at an alarm occurrence) will be performed when the following alarms occur. 4.1 Alarm type • • • Terminal alarm: When connecting an alarm device such as a sensor to the alarm input terminal of the camera, the alarm action will be performed when the connected alarm device is activated. VMD alarm: When motion is detected in the set VMD area, the alarm action will be performed.
4 Action at an alarm occurrence Notify of alarm occurrences by E-mail Alarm E-mail (alarm occurrence notification) can be sent at an alarm occurrence to the E-mail addresses registered in advance. Up to 4 addresses can be registered as recipients of the alarm E-mail. An alarm image (still picture) can be sent with the alarm E-mail as an attached file.
5 Transmit images onto an FTP server 5 Transmit images onto an FTP server Images can be transmitted to an FTP server. By configuring the following settings, transmission of images captured at an alarm occurrence or captured at a designated interval to an FTP server will become available. IMPORTANT • • When using this function, set the user name and the password to access the FTP server to restrict users who can log into the FTP server.
5 Transmit images onto an FTP server 5.3 Save images on the SD memory card when images fail to transmit using the FTP periodic image transmission function (WV-SW559/WV-SP509/ WV-SF549/WV-SF539) Images that have failed to transmit using the FTP periodic image transmission can be saved automatically on the SD memory card. It is possible to select a trigger to save images on the SD memory card on the [SD memory card] tab of the “Basic” page.
6 Display the log list (WV-SW559/WV-SP509/WV-SF549/WV-SF539) 6 Display the log list (WV-SW559/WV-SP509/ WV-SF549/WV-SF539) The history of various logs will be displayed in list form. The display format varies depending on the “Recording format” of the SD memory card. 6.1 When “JPEG” is selected for “Recording format” of the SD memory card The history of the following logs will be displayed in list form.
6 Display the log list (WV-SW559/WV-SP509/WV-SF549/WV-SF539) 2. Click the [List] button. → The log list will be displayed in a newly opened window (log list window). A Number of the listed logs IMPORTANT • Only a single user can operate the log list window. Other users cannot access the log list window. Note • When “Not use” is selected for “SD memory card”, the “Manual/Schedule log” list and the “FTP trans. error log” list will not be displayed. 3.
6 Display the log list (WV-SW559/WV-SP509/WV-SF549/WV-SF539) About the log list window Number of the listed logs Total number of the logs of the selected log type and a number of the log being displayed on the top of the log list will be displayed. Note • Enter the desired log number and press the [Enter] key on the keyboard. The log of the designated number will be displayed on the top of the log list. [Top] button Click this button to display the log listed at the top. [Prev.
6 Display the log list (WV-SW559/WV-SP509/WV-SF549/WV-SF539) • COM: Alarm by command alarm [SD memory card] Available capacity and the original capacity of the SD memory card will be displayed. The displayed descriptions are the same descriptions displayed as “Remaining capacity” on the [SD memory card] tab. (®page 63) [Delete] button Click this button to delete the currently displayed log list. When using the SD memory card, images associated with the log list will also be deleted.
6 Display the log list (WV-SW559/WV-SP509/WV-SF549/WV-SF539) 1. Display the “Live” page. 2. Click the [List] button. → The log list will be displayed in a newly opened window (log list window). A B C D E IMPORTANT • Only a single user can operate the log list window. Other users cannot access the log list window.
6 Display the log list (WV-SW559/WV-SP509/WV-SF549/WV-SF539) Time Displays the time period of the data recorded on the SD memory card. Log Select a log type to display on the log list. • All: All logs will be displayed. • Select: Only the logs of the selected log type will be displayed. – Alarm log: The log when an alarm is detected will be displayed. – Manual/Schedule log: Manual and Schedule logs will be displayed. • Default: All Recording time Configure the time period of logs displayed on the log list.
6 Display the log list (WV-SW559/WV-SP509/WV-SF549/WV-SF539) • • [SD memory card]: Available capacity and the original capacity of the SD memory card will be displayed. [Delete] button: Click this button to delete the currently displayed log list. When using the SD memory card, images associated with the log list will also be deleted. IMPORTANT • • • • • If there are too many recorded data files, it may take time to delete all of them. (When the total size is 1 GB, it may require about 1 hour.
7 Playback of images on the SD memory card (WV-SW559/WV-SP509/WV-SF549/WV-SF539) 7 Playback of images on the SD memory card (WV-SW559/WV-SP509/WV-SF549/WV-SF539) When clicking a time and date listed on the log list window, the “Live” page will turn to the “Playback” page. When images associated with the clicked time and date are on the SD memory card, the first image of them will be displayed. The display format varies depending on the “Recording format” of the SD memory card.
7 Playback of images on the SD memory card (WV-SW559/WV-SP509/WV-SF549/WV-SF539) When the [PLAY] button or the [REV PLAY] button is clicked during fast reverse playback, playback speed will return to the normal playback speed. [REV PLAY] button Images will be played in reverse sequential order. [PLAY] button When this button is clicked, images will be played in sequential order. [FF] button Each time the button is clicked, the playback speed will change.
7 Playback of images on the SD memory card (WV-SW559/WV-SP509/WV-SF549/WV-SF539) Select the image to be downloaded, and then click the [OK] button. • • • All: All images saved at the selected time and date will be downloaded. Current image: Only the currently displayed image will be downloaded. Download range: Images in the designated range of number of images will be downloaded. Note • When the [Cancel] button is clicked in the process of the download, the download will be canceled.
7 Playback of images on the SD memory card (WV-SW559/WV-SP509/WV-SF549/WV-SF539) 7.2 When “H.264(1)” or “H.264(2)” is selected for “Recording format” of the SD memory card IMPORTANT • Depending on the network environment, download of video data may fail. [PAUSE] button Playback will be paused when this button is clicked during playback. [PLAY] button When this button is clicked, recorded data will be played. [FF] button Each time this button is clicked, the playback speed will change.
7 Playback of images on the SD memory card (WV-SW559/WV-SP509/WV-SF549/WV-SF539) [Time] Time and date when each log has been recorded will be displayed. [Duration] Displays the period of time that the data has been recorded on the SD memory card. [Event] The event type will be displayed. • ALM: Log by “Alarm” • MN/SC: Log by “Manual/Schedule” Browse [Start] button The selected image will be downloaded onto the PC. Before downloading images, designate the destination directory in advance.
8 About the network security 8 About the network security 8.1 Equipped security functions The following security functions are featured in this camera. Access restrictions by the host authentication and the user authentication It is possible to restrict users from accessing the camera by setting the host authentication and/or the user authentication to “On”. (®page 138, page 139) Access restrictions by changing the HTTP port It is possible to prevent illegal access such as port scanning, etc.
9 Display the setup menu from a PC 9 Display the setup menu from a PC The settings of the camera can be configured on the setup menu. IMPORTANT • The setup menu is only operable by users whose access level is “1. Administrator”. Refer to page 138 for how to configure the access level. 9.1 How to display the setup menu 1. Display the “Live” page. (®page 8) 2. Click the [Setup] button on the “Live” page. → The window with the user name and password entry fields will be displayed. 3.
9 Display the setup menu from a PC → The setup menu will be displayed. Refer to page 50 for further information about this menu.
9 Display the setup menu from a PC 9.2 How to operate the setup menu A B Menu buttons Setup page 1. Click the desired button in the frame on the left of the window to display the respective setup menu. When there are tabs at the top of the “Setup” page displayed in the frame on the right of the window, click the desired tab to display and configure the setting items relating to the name of the tab. 2. Complete each setting item displayed in the frame on the right of the window. 3.
9 Display the setup menu from a PC When completing the setting items in field A, click the [Set] button (B) below field (A). The edited settings in field A will not be applied unless the [Set] button (B) below field (A) is clicked. In the same manner as above, click the [Set] button (D) below field C when completing the setting items in field C.
9 Display the setup menu from a PC 9.3 About the setup menu window A N B C D E F G O H I J K L M [Setup] button Display the “Setup” page. [Live] button Display the “Live” page. [Basic] button Displays the “Basic” page. The basic settings such as time and date and camera title, and the settings SP509 SF549 SF539 ) can be configured on the “Basic” relating to the SD memory card ( SW559 page. (®page 52) SP509 SF549 SF539 [Image/Audio] button SW559 Displays the “Image/Audio” page.
9 Display the setup menu from a PC [Advanced view] button Displays the “Advanced view” page. The settings relating to cropping and picture in picture (PiP) can be configured on the “Advanced view”. (®page 132) [User mng.] button Displays the “User mng.” page. The settings relating to the authentication such as users and PCs restrictions for accessing the camera can be configured on the “User mng.” page. (®page 138) [Server] button Displays the “Server” page.
10 Configure the basic settings of the camera [Basic] 10 Configure the basic settings of the camera [Basic] The basic settings such as camera title, time and date, SD memory card and the logs can be configured on SP509 the “Basic” page. The “Basic” page has 3 tabs; the [Basic] tab, the [SD memory card] tab SW559 SF549 SF539 , and the [Log] tab SW559 SP509 SF549 SF539 . 10.1 Configure the basic settings [Basic] Click the [Basic] tab on the “Basic” page.
10 Configure the basic settings of the camera [Basic] IMPORTANT • Use an NTP server when the more accurate time & date setting is required for the system operation. (®page 145) [Time display format] Select the time display format from “24h”, “12h” and “Off”. Enter the current hour reflecting this setting when entering the current time and date for “Date/time”. To hide time and date, select “Off”. • Default: 24h [Date/time display format] Select a date/time display format.
10 Configure the basic settings of the camera [Basic] [OSD] - [Position] Select the position where the time and date and a character string to be displayed on the image of the “Live” page. • Upper left: The above information will be displayed at the upper left corner of the main area on the “Live” page. • Lower left: The above information will be displayed at the lower left corner of the main area on the “Live” page.
10 Configure the basic settings of the camera [Basic] Note • Depending on the network environment, notification may not be provided in real time. [Alarm status reception port] When selecting “Real time” for “Alarm status update mode”, designate a port number to which the status change notification is to be sent. • Available port number: 1 - 65535 • Default: 31004 The following port numbers are unavailable since they are already in use.
10 Configure the basic settings of the camera [Basic] 10.2 Configure the settings relating to the SD memory card [SD memory card] (WV-SW559/ WV-SP509/WV-SF549/WV-SF539) Click the [SD memory card] tab on the “Basic” page. (®page 46, page 48) The settings relating to the SD memory card can be configured on this page.
10 Configure the basic settings of the camera [Basic] Operating Instructions 57
10 Configure the basic settings of the camera [Basic] SD memory card [SD memory card] Select “Use” or “Not use” to determine whether or not to use the SD memory card. • Default: Use IMPORTANT • • • • • • • • • Select “Not use” when operating without an SD memory card. Before removing the SD memory card from the camera, it is necessary to select “Not use” first. The recorded data may be corrupted if the SD memory card is removed when “Use” is selected.
10 Configure the basic settings of the camera [Basic] • • • • • • • • Due to the difference in file formats, the indication of remaining capacity of the SD memory card differs between the cases when “JPEG” is selected and when “H.264(1)” or “H.264(2)” is selected for “Recording format”. When “H.264(1)” or “H.264(2)” is selected for “Recording format”, the following settings in “H.
10 Configure the basic settings of the camera [Basic] • • • When “Manual” or “Schedule” is selected when “H.264(1)” or “H.264(2)” is selected for “Recording format”, even if “Save logs” (®page 74) of “Alarm” is set to “On”, detected alarm logs are not recorded in the log list. When “JPEG” is selected for “Recording format”, “Schedule” is unavailable. When “3 mega pixel [4:3]” is selected for “Image capture mode”, “FTP error” is unavailable.
10 Configure the basic settings of the camera [Basic] Off/1pic/2pics/3pics/4pics/5pics • Default: Off Note • When “1920x1080” is selected for the image capture size of the JPEG images to be saved, “4pics” and “5pics” cannot be selected. [Image saving interval/Number of images to be saved(Post alarm)] - [Image saving interval] When “Alarm input” or “Manual” is selected for “Save trigger”, select an interval (frame rate) of saving images on the SD memory card from the following. 0.1fps/ 0.2fps/ 0.
10 Configure the basic settings of the camera [Basic] H.264 recording This setting is available only when “H.264(1)” or “H.264(2)” is selected for “Recording format” of the SD memory card. When the [Set] button is clicked after selecting “H.264(1)” or “H.264(2)” in “Recording format”, “H.264 recording” is displayed on the lower part of the screen. [Image capture size] Select the image capture size from the following. When “2 mega pixel [16:9]” is selected for “Image capture mode” – H.
10 Configure the basic settings of the camera [Basic] [Image quality] Select the quality for H.264 images to be recorded from the following. Low(Motion priority)/ Normal/ Fine(Image quality priority) • Default: Normal Note • When “Constant bit rate” is selected for “Recording priority”, this setting is available. [Refresh interval] Select an interval (I-frame interval; 0.2 - 1 second) to refresh the H.264 images to be recorded from the following. 0.2s/ 0.25s/ 0.33s/ 0.
10 Configure the basic settings of the camera [Basic] • • • • • • • • When an SD memory card is formatted while another user is in operation, the operation will be canceled. It is impossible to access the SD memory card during the process of formatting. All data saved on the SD memory card will be deleted when the SD memory card is formatted. Do not turn off the power of the camera during the process of formatting.
10 Configure the basic settings of the camera [Basic] 10.3 Access copy images saved on the SD memory card onto the PC [SD memory card images] (WV-SW559/WV-SP509/WV-SF549/WV-SF539) Click the [SD memory card] tab on the “Basic” page. (®page 46, page 48) The following are descriptions of how to copy images saved on the SD memory card onto the PC. It is necessary in advance to select “Allow” for “FTP access to camera” on the [Network] tab of the “Network” page.
10 Configure the basic settings of the camera [Basic] Possible number of JPEG images that can be saved on the SD memory card (as indications) IMPORTANT • The numbers on the following table are just indications. They are not actual numbers of images that can be saved on the SD memory card. Numbers will differ according to photographic subject to be saved. Note • All values are approximate.
10 Configure the basic settings of the camera [Basic] Image capture size: 1920x1080 Capacity of SD memory card Image quality 0 Super fine 1 Fine 2 3 4 64 GB 89,600 115,200 147,200 160,000 192,000 32 GB 44,800 57,600 73,600 80,000 96,000 16 GB 22,400 28,800 36,800 40,000 48,000 8 GB 11,200 14,400 18,400 20,000 24,000 4 GB 5,600 7,200 9,200 10,000 12,000 2 GB 2,800 3,600 4,600 5,000 6,000 1 GB 1,400 1,800 2,300 2,500 3,000 Capacity of SD memory card Image qual
10 Configure the basic settings of the camera [Basic] Image capture size: 1280x960 Capacity of SD memory card 0 Super fine 1 Fine 2 3 4 64 GB 128,000 160,000 192,000 224,000 256,000 32 GB 64,000 80,000 96,000 112,000 128,000 16 GB 32,000 40,000 48,000 56,000 64,000 8 GB 16,000 20,000 24,000 28,000 32,000 4 GB 8,000 10,000 12,000 14,000 16,000 2 GB 4,000 5,000 6,000 7,000 8,000 1 GB 2,000 2,500 3,000 3,500 4,000 Capacity of SD memory card 68 Image quality I
10 Configure the basic settings of the camera [Basic] Image capture size: 1280x720 Capacity of SD memory card Image quality 0 Super fine 1 Fine 2 3 4 64 GB 135,600 204,800 256,000 281,600 332,800 32 GB 76,800 102,400 128,000 140,800 166,400 16 GB 38,400 51,200 64,000 70,400 83,200 8 GB 19,200 25,600 32,000 35,200 41,600 4 GB 9,600 12,800 16,000 17,600 20,800 2 GB 4,800 6,400 8,000 8,800 10,400 1 GB 2,400 3,200 4,000 4,400 5,200 Capacity of SD memory card Ima
10 Configure the basic settings of the camera [Basic] Image capture size: VGA Capacity of SD memory card 0 Super fine 1 Fine 2 3 4 64 GB 320,000 448,000 512,000 576,000 640,000 32 GB 160,000 224,000 256,000 288,000 320,000 16 GB 80,000 112,000 128,000 144,000 160,000 8 GB 40,000 56,000 64,000 72,000 80,000 4 GB 20,000 28,000 32,000 36,000 40,000 2 GB 10,000 14,000 16,000 18,000 20,000 1 GB 5,000 7,000 8,000 9,000 10,000 Capacity of SD memory card 70 Image q
10 Configure the basic settings of the camera [Basic] Image capture size: 640x360 Capacity of SD memory card Image quality 0 Super fine 1 Fine 2 3 4 64 GB 384,000 563,200 665,600 716,800 819,200 32 GB 192,000 281,600 332,800 358,400 409,600 16 GB 96,000 140,800 166,400 179,200 204,800 8 GB 48,000 70,400 83,200 89,600 102,400 4 GB 24,000 35,200 41,600 44,800 51,200 2 GB 12,000 17,600 20,800 22,400 25,600 1 GB 6,000 8,800 10,400 11,200 12,800 Capacity of SD mem
10 Configure the basic settings of the camera [Basic] Image capture size: QVGA Capacity of SD memory card 0 Super fine 1 Fine 2 3 4 64 GB 768,000 832,000 864,000 896,000 960,000 32 GB 384,000 416,000 432,000 448,000 480,000 16 GB 192,000 208,000 216,000 224,000 240,000 8 GB 96,000 104,000 108,000 112,000 120,000 4 GB 48,000 52,000 54,000 56,000 60,000 2 GB 24,000 26,000 27,000 28,000 30,000 1 GB 12,000 13,000 13,500 14,000 15,000 Capacity of SD memory card 7
10 Configure the basic settings of the camera [Basic] Image capture size: 320x180 Capacity of SD memory card Image quality 0 Super fine 1 Fine 2 3 4 64 GB 921,600 1,049,600 1,126,400 1,152,000 1,228,800 32 GB 460,800 524,800 563,200 576,000 614,400 16 GB 230,400 262,400 281,600 288,000 307,200 8 GB 115,200 131,200 140,800 144,000 153,600 4 GB 57,600 65,600 70,400 72,000 76,800 2 GB 28,800 32,800 35,200 36,000 38,400 1 GB 14,400 16,400 17,600 18,000 19,200 Cap
10 Configure the basic settings of the camera [Basic] 10.4 Configure the settings relating to the logs [Log] (WV-SW559/WV-SP509/WV-SF549/WV-SF539) Click the [Log] tab on the “Basic” page. (®page 46, page 48) The settings relating to the log list can be configured in this section. Alarm Settings for the alarm log list can be performed. [Save logs] Select “On” or “Off” to determine whether to save the alarm logs. • On: Alarm logs will be saved. • Off: Alarm logs will not be saved.
10 Configure the basic settings of the camera [Basic] Note • • When “Recording format” is set to “H.264(1)” or “H.264(2)”, “Save logs” is set to “On” or “Off” depending on the setting of “Save trigger”. Schedule saving is available only when “H.264(1)” or “H.264(2)” is selected for “Recording format”. FTP error Perform the settings for the FTP error log list. Select “On” or “Off” and designate the destination folder in the same manner as for “Alarm”.
10 Configure the basic settings of the camera [Basic] 10.4.1 How the logs and images are saved depending on the settings for “Alarm” [Log] tab [SD memory card] tab Alarm: Save logs SD memory card On Use Logs and associated images Save trigger Alarm input • • Other than “Alarm input” • • • Not use - • Off Use Not use 76 Operating Instructions Logs: Up to 5,000 logs will be kept. When more than 5,000 event logs are filed, the older event logs will be overwritten by the newer event logs.
10 Configure the basic settings of the camera [Basic] 10.4.2 How the logs and images are saved depending on the settings for “Manual/Schedule” [Log] tab Manual/ Schedule: Save logs On [SD memory card] tab SD memory card Use Logs and associated images Save trigger Manual/ Schedule Overwrite • On • • Off Other than “Manual/ Schedule” Not use - - - Logs: Up to 5,000 logs will be kept. When more than 5,000 logs are filed, the older logs will be overwritten by the newer logs.
10 Configure the basic settings of the camera [Basic] [Log] tab Manual/ Schedule: Save logs Off [SD memory card] tab SD memory card Use Logs and associated images Save trigger Manual/ Schedule Other than “Manual/ Schedule” Not use 78 Operating Instructions - Overwrite On • • Logs: Will not be saved. Images: Will be saved. When the remaining capacity of the SD memory card becomes insufficient, the older images will be overwritten by the newer images.
10 Configure the basic settings of the camera [Basic] 10.4.3 How the logs and images are saved depending on the settings for “FTP error” [Log] tab FTP error: Save logs On [SD memory card] tab SD memory card Use Logs and associated images Save trigger FTP error • • Not use Off Use Not use Logs: Up to 5,000 logs will be kept. When more than 5,000 logs are filed, no log will be filed newly anymore.
11 Configure the settings relating to images and audio [Image/Audio] 11 Configure the settings relating to images and audio [Image/Audio] The settings relating to JPEG and H.264 images such as the settings of image quality, audio, etc. can be configured on this page. The “Image/Audio” page has 3 tabs; the [JPEG/H.264] tab, the [Image quality] tab and the [Audio] tab. 11.1 Configure the settings relating to the image capture mode [JPEG/H.264] Click the [JPEG/H.264] tab on the “Image/Audio” page.
11 Configure the settings relating to images and audio [Image/Audio] 11.2 Configure the settings relating to JPEG images [JPEG/H.264] Click the [JPEG/H.264] tab on the “Image/Audio” page. (®page 46, page 48) JPEG Configure the settings such as “Refresh interval (JPEG)*”, “Image capture size” and “Image quality” on this section. Refer to page 83 for further information about the settings relating to H.264 images.
11 Configure the settings relating to images and audio [Image/Audio] • Default: 1920x1080 [Image quality] Select the image quality of JPEG images displayed initially on the “Live” page. • Default: Quality1 [Image quality setting] Select two types of image quality of JPEG images for each image capture size.
11 Configure the settings relating to images and audio [Image/Audio] 11.3 Configure the settings relating to H.264 images [JPEG/H.264] Click the [JPEG/H.264] tab on the “Image/Audio” page.
11 Configure the settings relating to images and audio [Image/Audio] Configure the settings relating to H.264 image such as “Max bit rate (per client)”, “Image capture size”, “Image quality”, etc. in this section. Refer to page 81 for the settings relating to JPEG images.
11 Configure the settings relating to images and audio [Image/Audio] H.264(1)/H.264(2) [H.264 transmission] Select “On” or “Off” to determine whether or not to transmit H.264 images. • On: Transmits H.264 images. • Off: Does not transmit H.264 images. • Default: On Note • • • • When “3 mega pixel [4:3]” is selected for “Image capture mode”, only “H.264(1)” is available. When “On” is selected for “H.264 transmission” in “H.264(1)” or “H.264(2)”, displaying of H.
11 Configure the settings relating to images and audio [Image/Audio] • • • Best effort: In accordance with the network bandwidth, H.264 images will be transmitted with the bit rate varying between the maximum and minimum bit rates that are set for “Max bit rate (per client)*”. Advanced VBR: H.264 images will be transmitted with the frame rate selected for “Frame rate*”.
11 Configure the settings relating to images and audio [Image/Audio] * The range of bit rates that can be configured for H.264 bit rates differs depending on the “Image capture size”. • QVGA, VGA, 320x180, and 640x360: 64kbps - 4096kbps * • 1280x960 and 1280x720: 256kbps* - 8192kbps * • 1920x1080: 512kbps* - 14336kbps* Note • • When “14336kbps” is selected, the number of users who can access H.264 images will be limited to “1”. (Only a single user can access H.264 images.) The H.
11 Configure the settings relating to images and audio [Image/Audio] • • Available port number: 1024 - 50000 (Only even numbers are available.) Default: – H.264(1): 33004 – H.264(2): 33014 [Multicast address]*3 Enter the multicast IP address. Images and audio will be transmitted to the designated IP address. • Available IPv4 address: 224.0.0.0 - 239.255.255.255 • Available IPv6 address: Multicast address starting with “FF” • Default: – H.264(1): 239.192.0.20 – H.264(2): 239.192.0.
11 Configure the settings relating to images and audio [Image/Audio] 11.4 Configure the settings relating to image adjust, focus, back focus, extra optical zoom, privacy zone, VIQS, and lens distortion compensation [Image quality] Click the [Image quality] tab on the “Image/Audio” page. (®page 46, page 48) When the [Setup>>] button of each setting item is clicked, the detailed settings menu will be displayed in a newly opened window.
11 Configure the settings relating to images and audio [Image/Audio] [Extra optical zoom] Click the [Setup>>] button to display the setup menu that can configure the settings relating to extra optical zoom. The setup menu will be displayed in a newly opened window. (®page 102) [Privacy zone] Click the [Setup>>] button to display the setup menu that can configure the settings relating to the privacy zone. The setup menu will be displayed.
11 Configure the settings relating to images and audio [Image/Audio] The settings relating to image quality can be configured with the setup menu displayed in a newly displayed window. When the values are changed, the changed values will be applied to the currently displayed image on the [Image quality] tab.
11 Configure the settings relating to images and audio [Image/Audio] [Super Dynamic(SD)] Select “On” or “Off” to determine whether or not to activate the super dynamic function. Refer to the description “Super Dynamic function” about the super dynamic function. • On: The super dynamic function will work. • Off: The super dynamic function will not work. • Default: Off Note • • When the following are observed depending on the light condition, select “Off” for “Super Dynamic(SD)”.
11 Configure the settings relating to images and audio [Image/Audio] • • Off: The interactive control with face detection will not work. Default: Off Note • When “Off” is selected for “Super Dynamic(SD)”, the interactive control with face detection is unavailable. [Adaptive black stretch] Select “On” or “Off” to determine whether or not to activate the darkness compensation function. The darkness compensation function can make darker parts of images brighter by digital image processing.
11 Configure the settings relating to images and audio [Image/Audio] • • • • • Outdoor scene: Depending on the brightness level (illuminance), the iris will automatically be controlled together with the shutter speed adjustment to control light. When shooting a bright subject such as outdoor, etc., select this parameter. Be aware that flicker may occur when a subject is under fluorescent lighting.
11 Configure the settings relating to images and audio [Image/Audio] • Default: Auto1(Normal) Note • The operating sound might be heard when changing to black-and-white mode, however it does not indicate any malfunction. [Day & Night(electrical)] SW558 SP508 SF548 SF538 Select switching between the color mode and the black & white mode from the following. • Off: The color mode is selected.
11 Configure the settings relating to images and audio [Image/Audio] • Default: 128 [Blue gain] Adjust the blue color of images. When the cursor is moved in the “+” direction, the blue color will become thicker. When the cursor is moved in the “-” direction, the blue color will be thinner. Click the [Reset] button to reset the color to the default. • Default: 128 [DNR] The digital noise reduction function reduces noise automatically under the condition of low illuminance.
11 Configure the settings relating to images and audio [Image/Audio] 1. Display the “Image adjust” setup menu.
11 Configure the settings relating to images and audio [Image/Audio] 2. Click the [Start] button of “Mask area”. → Borders will appear and the image displayed on the [Image quality] tab will be divided into 48 (6x8).
11 Configure the settings relating to images and audio [Image/Audio] 3. Click the divided areas to be masked. → The clicked areas will be masked and will become white. To cancel masking, click the area again. 4. Click the [End] button after completing masking areas. → The borders on the image displayed on the [Image quality] tab will disappear. IMPORTANT • • The mask area may move out of alignment when the JPEG/H.264 “Image capture mode” setting is changed.
11 Configure the settings relating to images and audio [Image/Audio] 11.5 Configure the focus setting (“Focus” setup menu) (WV-SW559/WV-SW558/WV-SF549/ WV-SF548/WV-SF539/WV-SF538) Click the [Setup>>] button of “Focus” on the [Image quality] tab of the “Image/Audio” page. (®page 89) Adjust the focus setting by moving the lens focus to the appropriate position. Manual and auto adjustments are available.
11 Configure the settings relating to images and audio [Image/Audio] 11.6 Configure the back focus setting (“Back focus” setup menu) (WV-SP509/WV-SP508) Click the [Setup>>] button of “Back focus” on the [Image quality] tab of the “Image/Audio” page. (®page 89) The focus is adjusted by moving the MOS sensor in the camera to the optimal position. Manual and auto adjustments are available.
11 Configure the settings relating to images and audio [Image/Audio] 11.7 Adjust the angular field of view using the extra optical zoom function Click the [Setup>>] button of “Extra optical zoom” on the [Image quality] tab of the “Image/Audio” page. (®page 89) It is possible to adjust the angular field of view using the extra optical zoom function. • : Click this button to adjust the zoom ratio to the “Wide” side. • : Click this button to set the zoom ratio to x1.0.
11 Configure the settings relating to images and audio [Image/Audio] 11.8 Configure the settings relating to the privacy zone (“Privacy zone” setup menu) Click the [Setup>>] button of “Privacy zone” on the [Image quality] tab of the “Image/Audio” page. (®page 89) When there is a zone that you do not want to display, set the zone as a privacy zone not to be displayed. Up to 2 privacy zones can be set. [Area] The privacy zone will be set when an area is designated by dragging the mouse.
11 Configure the settings relating to images and audio [Image/Audio] • 104 After configuring the privacy zone, the privacy zone may move out of alignment when “Extra optical zoom” is configured. Make sure to check the privacy zone after configuring “Extra optical zoom”.
11 Configure the settings relating to images and audio [Image/Audio] 11.9 Configure the VIQS setting Click the [Setup>>] button of “VIQS” on the [Image quality] tab of the “Image/Audio” page. (®page 89) VIQS is an abbreviation of Variable Image Quality on Specified area and is a feature that enables you to change the images of a specified area. It is possible to enhance the image quality of the specified range within a shooting area (image).
11 Configure the settings relating to images and audio [Image/Audio] IMPORTANT • • After the VIQS setting is set to “On”, the VIQS area may move out of alignment when the JPEG/H.264 “Image capture mode” setting is changed. Make sure to check the VIQS setting after changing the “Image capture mode” setting. After configuring the VIQS area, the VIQS area may move out of alignment when “Extra optical zoom” is configured. Make sure to check the VIQS area after configuring “Extra optical zoom”.
11 Configure the settings relating to images and audio [Image/Audio] 11.10 Configure the VIQS area The VIQS area is specified by following the steps below. 1. Drag the mouse on the screen to specify the area (up to 2 areas). → The specified area is set to area “1(White)”, and the outline is displayed. The areas are set in the area number order from number 1. The color next to the area number show the color of the corresponding outline. Note • A selectable area is limited. 2.
11 Configure the settings relating to images and audio [Image/Audio] 11.11 Configure the settings relating to lens distortion compensation Click the [Setup>>] button of “Lens distortion compensation” on the [Image quality] tab of the “Image/Audio” page. (®page 89) Distortion correction can be performed using lens distortion compensation. The amount of compensation performed can be adjusted.
11 Configure the settings relating to images and audio [Image/Audio] 11.12 Configure the settings relating to audio [Audio] (WV-SW559/WV-SP509/WV-SF549/ WV-SF539) Click the [Audio] tab on the “Image/Audio” page. (®page 46, page 48) The settings relating to audio can be configured on this page. Note • • Images and audio will not be synchronized. Therefore, images and audio may not always match. Audio may be interrupted depending on the network environment.
11 Configure the settings relating to images and audio [Image/Audio] [Audio encoding format] Select the audio encoding format from G.726 and G.711. • Default: G.726 Note • G.711 is available only when “Mic input” is selected for “Audio transmission/reception”. [Audio bit rate] Select “16kbps” or “32kbps” for the audio bit rate used to transmit/receive audio data.
11 Configure the settings relating to images and audio [Image/Audio] Note • • • When a shorter interval is selected, the delay time will be shorter. When a longer interval is selected, audio interruption may be diminished even though the delay time will be longer. Select the interval according to the network environment. Audio may temporarily be interrupted and noise may be heard when multiple users are accessing the camera concurrently.
12 Configure the multi-screen settings [Multi-screen] 12 Configure the multi-screen settings [Multi-screen] The cameras from which images are to be displayed on a multi-screen can be registered on the “Multi-screen” page. (®page 46, page 48) [IP address] Enter the IP address or the host name of the camera to be used for the multi-screen. 4 cameras can be registered as a group and up to 4 groups (16 cameras) can be registered.
12 Configure the multi-screen settings [Multi-screen] Example of entry: – Example when entering an IPv4 address: http://192.168.0.10:8080 – Example when entering an IPv6 address: http://[2001:db8:0:0:0:0:0:1]:8080 To access the cameras using the HTTPS protocol, enter as follows: Example of entry: https://192.168.0.10/ • Available number of characters: 1 - 128 characters • Default: (Cam. 1) selfcamera, (Cam.
13 Configure the alarm settings [Alarm] 13 Configure the alarm settings [Alarm] The settings relating to alarm occurrences such as settings for the alarm action at an alarm occurrence, the VMD area settings, and the alarm occurrence notification can be configured on this page. The “Alarm” page has 3 tabs; the [Alarm] tab, the [VMD area] tab and the [Notification] tab. 13.1 Configure the settings relating to the alarm action [Alarm] Click the [Alarm] tab on the “Alarm” page.
13 Configure the alarm settings [Alarm] • Default: Off [Terminal 3] Determine how to use terminal 3. • Off: Not used. SP509 SF549 SF539 : Receives alarms. When “Alarm input” is selected, a • Alarm input SW559 pull-down menu for “Close” and “Open” is displayed. – Close: An alarm is detected when the terminal status is changed to “Close”. – Open: An alarm is detected when the terminal status is changed to “Open”. • AUX output: AUX output will be supplied.
13 Configure the alarm settings [Alarm] • When “3 mega pixel [4:3]” is selected for “Image capture mode”, alarm images cannot be transmitted to the FTP server. SW559 SP509 SF549 SF539 : • When “Alarm input” or “Manual” is selected for “Save trigger” on the [SD memory card] tab, images will not be transmitted to the FTP server even when an alarm is detected. Set “Save trigger” to “FTP error”. (®page 56) Alarm image [FTP >>] When “FTP >>” is clicked, the [FTP] tab of the “Server” page will be displayed.
13 Configure the alarm settings [Alarm] • 1pic/ 2pics/ 3pics/ 4pics/ 5pics/ 6pics/ 7pics/ 8pics/ 9pics/ 10pics/ 20pics/ 30pics/ 50pics/ 100pics/ 200pics/ 300pics/ 500pics/ 1000pics/ 2000pics/ 3000pics • Default: 100pics Recording duration Approximate time to be taken to save the set “Number of images” with the set “Transmission interval” will be displayed.
13 Configure the alarm settings [Alarm] The settings relating to the recording H.264 data on the SD memory card when an alarm is detected can be configured on this page. To operate recording, it is necessary to configure the settings relating to SD memory card and the video data. (®page 56) H.264 recording (SD memory card) [Pre alarm] Determine whether or not to perform the pre alarm recording. When “Use” is selected, approx. 1 MB image data is always saved during the pre alarm recording.
13 Configure the alarm settings [Alarm] Alarm output terminal setup [Alarm output trigger] Select “On” or “Off” to determine whether or not to output the alarm signals to the alarm output terminal when an alarm is detected. • Default: Off [Alarm output type] Select “Latch” or “Pulse” for the alarm output terminal at an alarm occurrence. • Latch: When an alarm is detected, the alarm output terminal will be in the state selected for “Trigger output” until the alarm occurrence indication button is clicked.
13 Configure the alarm settings [Alarm] [Open (Up to 5 characters)] Enter the name for “Open” of “AUX” on the “Live” page. • Unavailable characters: " & • Default: Open [Close (Up to 5 characters)] Enter the name for “Close” of “AUX” on the “Live” page. • Unavailable characters: " & • Default: Close Note • AUX is a camera terminal that allows users to operate (Open/Close) arbitrarily from the “Live” page.
13 Configure the alarm settings [Alarm] • The motion detection function is not the dedicated function to prevent thefts, fires, etc. We are not responsible for any accidents or damages that may occur. [Area] When selecting a VMD area in the screen, it will be numbered as area 1. (Subsequent areas will be numbered in the order of selection.) [Status] Select “On” or “Off” to determine whether or not to perform video motion detection. • On: Performs video motion detection.
13 Configure the alarm settings [Alarm] • Default: 1 [Detection sensitivity] Adjust the sensitivity of motion detection in the VMD area using the slider. The settings can be configured for each area individually. The larger the value is set, the higher the sensitivity level becomes. The current value (1 (low) - 15 (high)) will be displayed below the slider. • Default: 8 [Delete] button Click the [Delete] button corresponding to the area to be deleted. The outline of the selected area will be deleted.
13 Configure the alarm settings [Alarm] 1. Set the video motion detection area by dragging the mouse on the screen. → The designated area will become the VMD area “1(White)” and the outline will be displayed. When 2 - 4 VMD areas are set, each area will be numbered in order. The areas will be identified by the respective outline colors. The “Status” of the outline to be set for the area will become “On”. 2. Adjust “Detection area” and “Detection sensitivity” using the slider.
13 Configure the alarm settings [Alarm] 5. To delete the VMD area, click the [Delete] button corresponding to the area to be deleted. → The outline of the respective VMD area will disappear. 6. Click the [Set] button. → The edited settings will be applied. 13.7 Configuration of the settings relating to the E-mail notification [Notification] Click the [Notification] tab on the “Alarm” page. (®page 46, page 48) The settings relating to the alarm E-mail can be configured.
13 Configure the alarm settings [Alarm] [Alarm image attachment] Select “On” or “Off” to determine whether or not to attach an image to the E-mail to be sent when an alarm is detected. • Default: Off Note • • The settings for “Image capture size” of the “Alarm image” section on the [Alarm] tab (®page 115) will be applied to the size of the image to be attached. When “3 mega pixel [4:3]” is selected for “Image capture mode”, images cannot be attached.
13 Configure the alarm settings [Alarm] The settings relating to Panasonic alarm protocol can be configured in this section. Panasonic alarm protocol notification [Panasonic alarm protocol] Select “On” or “Off” to determine whether or not to provide notification by Panasonic alarm protocol according to the settings for the “Alarm” and “Diag.” checkboxes of “Destination of notification” below.
13 Configure the alarm settings [Alarm] [Additional alarm area data(VMD)] Determine whether or not to send notifications for VMD alarm detection area numbers with the Panasonic alarm protocol by selecting On/Off. • Default: Off [Destination port] Select a destination port for the Panasonic alarm protocol from the following. • Available range: 1 - 65535 • Default: 1818 The following port numbers are unavailable since they are already in use.
14 Configure the setting relating to the image recognition [Advanced func.] 14 Configure the setting relating to the image recognition [Advanced func.] The setting relating to the XML notification and the face detection can be configure on the “Advanced func.” page. The “Advanced func.” page has 2 tabs; the [XML notification] tab and the [Face detection] tab. 14.1 Configure the settings relating to the XML notification [XML notification] Click the [XML notification] tab on the “Advanced func.” page.
14 Configure the setting relating to the image recognition [Advanced func.] • Face data Detection info.(Original)/Detection info.(Advanced) Default: Detection info.(Original) [Notification interval] Select the notification interval. • Face data 1s/2s/3s/4s/5s/6s/10s/15s/20s/30s/1min Default: 1s Note • When [Notification data] is set to “Detection info.(Original)”, the [Notification interval] can only be set to “1s” or “2s”.
14 Configure the setting relating to the image recognition [Advanced func.] IMPORTANT • The face detection function shall not guarantee the detection of faces in an image. The face detection accuracy varies with imaging conditions. Face detection [Face detection] Determine whether or not to attach face detection information to images. In addition, determine whether or not to display the detection frame on the “Live” page. • Off: Information about the face detection frame will not be attached to images.
14 Configure the setting relating to the image recognition [Advanced func.] When clicking “XML notification >>”, the [XML notification] tab will be displayed.
15 Configure the settings related to advanced view [Advanced view] 15 Configure the settings related to advanced view [Advanced view] Settings related to cropping and picture in picture (PiP) can be configured on the “Advanced view” page. The “Advanced view” page has 2 tabs; the [Cropping] tab, and the [PiP] tab. 15.1 Configure the settings relating to cropping [Cropping] Click the [Cropping] tab on the “Advanced view” page. (®page 46, page 48) Settings related to cropping can be configured on this page.
15 Configure the settings related to advanced view [Advanced view] Cropping area setting Full image display Displays the full camera angle image. Cropping outline Displays the set cropping area. Up to 4 areas can be set. When set, numbers are automatically assigned and displayed on the top left of the cropping area. When setting an area, the selected area is outlined in red. Other areas are outlined in white. A cropping outline in the default position is configured in advance.
15 Configure the settings related to advanced view [Advanced view] The settings related to picture in picture can be configured on this page. [Picture in picture mode] Select a picture in picture mode from the following settings. Off: Images are not combined. Live: Always combines images according to “Picture in picture setting”. Alarm action 1: Images are combined according to “Picture in picture setting” only when an alarm occurs.
15 Configure the settings related to advanced view [Advanced view] Note • • • • • • • When the picture in picture function is used, combined JPEG and H.264 images with the following image capture sizes are transmitted. – When “2 mega pixel [16:9]” is selected for “Image capture mode”: 1920x1080 – When “1.3 mega pixel [16:9]” is selected for “Image capture mode”: 1280x720 – When “1.
15 Configure the settings related to advanced view [Advanced view] • Default: Lower right [Display size of sub image] Select a sub image display size from the following settings. Large: The sub image is displayed at a size 1/3 of the width of the main screen. Small: The sub image is displayed at a size 1/4 of the width of the main screen. • Default: Large [Display type] Select a display type for combined images from the following settings.
15 Configure the settings related to advanced view [Advanced view] [Set] button Applies the picture in picture settings. [Preview screen >>] button You can check the configured picture in picture image with a still image. Note • In order to check the picture in picture image in the preview screen, “Live” must be selected for “Picture in picture mode”. IMPORTANT • • • • • • • Settings will not be applied if the [Set] button is not clicked.
16 Configure the settings relating to the authentication [User mng.] 16 Configure the settings relating to the authentication [User mng.] The settings relating to the authentication such as users and PCs restrictions for accessing the camera with a PC or cellular phone/mobile terminal can be configured on the “User mng.” page. The “User mng.” page has 3 tabs; the [User auth.] tab, the [Host auth.] tab and the [System] tab. 16.1 Configure the settings relating to the user authentication [User auth.
16 Configure the settings relating to the authentication [User mng.] Note • • When the [Authentication] setting has been changed, close the web browser, and then access the camera again. For other devices such as network disk recorders, unless otherwise stated, Digest authentication is not supported. (As of December, 2011) [User name] Enter a user name.
16 Configure the settings relating to the authentication [User mng.] The restriction settings of PCs (IP address) from accessing the camera can be configured on this page. [Host auth.] Select “On” or “Off” to determine whether or not to authenticate the host. • Default: Off [IP address] Enter the IP address of the PC to be allowed to access the camera. Host name cannot be entered for the IP address. Note • • When “IP address/subnet mask” is entered, it is possible to restrict PCs in each subnet.
16 Configure the settings relating to the authentication [User mng.] The description below is the configuration of the priority stream that can transmit images without deteriorating the image quality and refresh interval even when multiple users access concurrently. Priority stream [Activation] Select “On” or “Off” to determine whether or not to use the priority stream.
16 Configure the settings relating to the authentication [User mng.] Note • When “On” is selected for “H.264 transmission”, the transmission interval may be longer than the set value when any value with an asterisk (*) on the right is selected. [Image capture size] Select the image capture size from the following. When “2 mega pixel [16:9]” is selected for “Image capture mode” 1920x1080/640x360/320x180 When “1.3 mega pixel [16:9]” is selected for “Image capture mode” 1280x720/640x360/320x180 When “1.
17 Configure the settings of the servers [Server] 17 Configure the settings of the servers [Server] The settings relating to the E-mail server, the FTP server and the NTP server can be configured on this page. The “Server” page has 3 tabs; the [E-mail] tab, the [FTP] tab and the [NTP] tab. 17.1 Configure the settings relating to the E-mail server [E-mail] Click the [E-mail] tab on the “Server” page.
17 Configure the settings of the servers [Server] IMPORTANT • When entering the host name for “SMTP server address” or “POP server address”, it is necessary to configure the DNS settings on the [Network] tab of the “Network” page. (®page 148) [Authentication] • Type Select the authentication method to send E-mails from the following. – None: It is not necessary to clear any authentication to send E-mails.
17 Configure the settings of the servers [Server] [FTP server address] Enter the IP address or the host name of the FTP server. • Available number of characters: 1 - 128 characters • Available characters: Alphanumeric characters, the colon (:), the period (.), the underscore (_), and the hyphen (-). IMPORTANT • When entering the host name for “FTP server address”, it is necessary to configure the DNS settings on the [Network] tab of the “Network” page.
17 Configure the settings of the servers [Server] IMPORTANT • Use an NTP server when the more accurate time & date setting is required for the system operation. [Time adjustment] Select the time adjustment method from the following. Time adjusted by the selected method will be used as the standard time of the camera. • Manual: Time set on the [Basic] tab on the “Basic” page will be used as the standard time of the camera.
17 Configure the settings of the servers [Server] The following port numbers are unavailable since they are already in use. 20, 21, 23, 25, 42, 53, 67, 68, 69, 80, 110, 161, 162, 443, 995, 10669, 10670 [Time adjustment interval] Select an interval (1 - 24 hours: in 1 hour intervals) of synchronization with the NTP server. • Default: 1h [Time zone] Select a time zone corresponding to the location where the camera is in use.
18 Configuring the network settings [Network] 18 Configuring the network settings [Network] The network settings and the settings relating to DDNS (Dynamic DNS) and SNMP (Simple Network management Protocol) can be configured on the “Network” page. The “Network” page has 4 tabs; the [Network] tab, the [DDNS] tab, the [SNMP] tab and the [FTP img. trans.] tab. 18.1 Configure the network settings [Network] Click the [Network] tab on the “Network” page.
18 Configuring the network settings [Network] IPv4 network [Network Settings] Select the method of how to configure the IP address from the following. • Static: The IP address is configured by entering manually on “IP address(IPv4)”. • DHCP: The IP address is configured using the DHCP function. • Auto(AutoIP): The IP address is configured using the DHCP function. When the DHCP server is not found, the IP address is automatically configured.
18 Configuring the network settings [Network] • Default: Auto(Advanced) Note • When “Auto(AutoIP)” is selected and the IP address cannot be obtained from the DHCP server, an IP address not used in the same network will be searched within 169.254.1.0 - 169.254.254.255. [IP address(IPv4)] When not using the DHCP function, enter the IP address of the camera. Do not enter an IP address already in use (for the PCs and the other network cameras). • Default: 192.168.0.
18 Configuring the network settings [Network] Note • When connecting to the manually configured IPv6 address beyond the router, use an IPv6 compatible router and turn on the automatic IPv6 address assignment function. In this case, it is necessary to configure IPv6 address including prefix information provided from the IPv6 compatible router. Refer to the manuals provided with the router for further information.
18 Configuring the network settings [Network] When the MSS is restricted in the network line in use, select “Limited(1024byte)” or “Limited(1280byte)”. Refer to the network administrator for further information about the MSS in the network line. • Default: Unlimited(1460byte) UPnP This camera support UPnP (Universal Plug and Play). By using the UPnP function, it becomes possible to configure the following automatically.
18 Configuring the network settings [Network] HTTPS It is possible to enhance the network security by encrypting the access to cameras using the HTTPS function. Refer to page 156 for how to configure the HTTPS settings. [CRT key generate] CRT key (SSL encryption key) used for the HTTPS protocol is generated. To generate the CRT key, click the [Execute] button to display “CRT key generate” dialog box.
18 Configuring the network settings [Network] The following port numbers are unavailable since they are already in use. 20, 21, 23, 25, 42, 53, 67, 68, 69, 80, 110, 123, 161, 162, 554, 995, 10669, 10670, 59000-61000 Note • • • • • • • The camera will restart after the connection setting is changed. When using the self-signed certificate: If the camera is accessed using the HTTPS protocol for the first time, the warning window will be displayed.
18 Configuring the network settings [Network] • • The port forwarding function changes a global IP address to a private IP address, and “Static IP masquerade” and “Network Address Translation (NAT)” have this function. This function is to be set in a router. To access the camera via the Internet by connecting the camera to a router, it is necessary to assign a respective HTTP port number for each camera and address translation by using the port forwarding function of the router.
18 Configuring the network settings [Network] 18.2 Configure the HTTPS settings Click the [Network] tab on the “Network” page. (®page 46, page 48) The settings relating to the HTTPS protocol that can enhance the network security by encrypting the access to cameras on this page. The HTTPS settings will be configured in the following procedure.
18 Configuring the network settings [Network] Note • • To use the server certificate, you need to apply for the approval and the issue of server certificate by CA. Either of the self-signed certificate or the server certificate is available. If both of them are installed, the server certificate will be used prior to the self-signed certificate. 18.2.
18 Configuring the network settings [Network] key. When the [Apply] button is clicked on the “Previous CRT key” dialog box, it is possible to replace the current CRT key with the previous one. 18.2.2 Generation of the self-signed certificate (security certificate) IMPORTANT • If the CRT key is not generated, it is impossible to generate the self-signed certificate. 1. Click the [Execute] button of “Self-signed Certificate - Generate”.
18 Configuring the network settings [Network] Item Description Available number of characters [Organizational Unit] Enter the unit name of the organization. (Omission is OK.) [CRT key] Displays the key size and generation time & date of the current key. 64 characters Note • • • The available characters for [Common Name], [State], [Locality], [Organization], [Organizational Unit] are 0-9, A-Z, a-z and the following marks. -.
18 Configuring the network settings [Network] • • When the [Delete] button is clicked, the generated self-signed certificate (security certificate) will be deleted. When “HTTPS” is selected for “Connection”, it is impossible to delete the self-signed certificate. 18.2.3 Generation of CSR (Certificate Signing Request) IMPORTANT • • If the CRT key is not generated, it is impossible to generate the CSR.
18 Configuring the network settings [Network] Item Description [CRT key] Available number of characters Displays the key size and generation time & date of the current key. Note • • To use the server certificate, follow the requests from the CA about the information to be entered. The available characters for [Common Name], [State], [Locality], [Organization], [Organizational Unit] are 0-9, A-Z, a-z and the following marks. -._,+/() 3. Click the [OK] button after entering the items.
18 Configuring the network settings [Network] • When the [Confirm] button is clicked, the registered information of the installed server certificate will be displayed in the “CA Certificate - Confirm” dialog box. (Only “Organizational Unit” will be displayed with an asterisk (*).) • • • When the [Delete] button is clicked, the installed server certificate will be deleted. When “HTTPS” is selected for “Connection”, it is impossible to delete the server certificate.
18 Configuring the network settings [Network] • • • • • When using the server certificate: In advance, install the root certificate and intermediate certificate on the browser in use. Follow the instructions of CA for how to obtain and install these certificates. When the camera is accessed using the HTTPS protocol, the refresh interval and frame rate of images may be lower. When the camera is accessed using the HTTPS protocol, it may take time to display images.
18 Configuring the network settings [Network] • • When the camera access is open to the Internet, enter the address name or host name to access via the Internet for “Common Name”. In this case, the security alert window will be displayed each time the camera is locally accessed, even if the security certificate is installed. When the security certificate is properly installed, a key icon is displayed in the address box of the web browser that has accessed the camera.
18 Configuring the network settings [Network] 3. Click “Certificate Error” over the URL, and click “View certificates”.
18 Configuring the network settings [Network] 4. Click “Install Certificate...”. Note • 166 If [Install Certificate...] is not displayed, close Internet Explorer once, and select [Run as Administrator] to launch Internet Explorer again. Click [Start] ® [All Programs] ® right click [Internet Explorer] ® click [Run as Administrator].
18 Configuring the network settings [Network] 5. Click “Next” displayed on “Certificate Import Wizard”. 6. Select “Place all certificates in the following store”, and click “Browse...”.
18 Configuring the network settings [Network] 7. Select “Trusted Root Certificate Authorities”, and click “OK”. 8. Click “Next”.
18 Configuring the network settings [Network] 9. Click “Finish”. 10. Click “Yes”. → When the import is successfully completed, the screen “The import was successful.” will be displayed.
18 Configuring the network settings [Network] 11. Click “OK”. → When the browser is restarted after the certificate is imported, “Certificate Error” will not be displayed. OS: Windows XP, Web browser: When using Internet Explorer 6 1. Access the camera using the HTTPS protocol. 2. Click “View Certificate”. Note • 170 If this window is displayed when accessing a device other than the camera or a website, a security problem may have occurred. In this case, check the system status.
18 Configuring the network settings [Network] 3. Click “Install Certificate...”. 4. Click “Next” according to the procedures displayed on the displayed on “Certificate Import Wizard”.
18 Configuring the network settings [Network] 5. Click “Finish”.
18 Configuring the network settings [Network] 6. When the security alert window is displayed, click “Yes”. → When the import is successfully completed, the screen “The import was successful.” will be displayed. 7. Click “OK”. → When the browser is restarted after the certificate is imported, “Certificate Error” will not be displayed. 18.4 Configure the settings relating to DDNS [DDNS] Click the [DDNS] tab on the “Network” page.
18 Configuring the network settings [Network] It is possible to configure the settings for the “Viewnetcam.com” or Dynamic DNS Update (RFC2136 compliant). In most of the DNS services offered by providers, global addresses are not static but dynamic. Therefore, access to the camera via an old global address may be invalidated after a certain period of time. Either of the following services is required when accessing a camera whose global address is not static via the Internet.
18 Configuring the network settings [Network] Global address is obtained via the URL (domain name). By entering the URL (including the domain name) on the web browser when accessing the camera via the Internet, the DNS server identifies the registered global address of router (or camera). Access using the current global address The identified global address is used for accessing the router (or camera) to monitor images.
18 Configuring the network settings [Network] [Access interval] Select the interval to access the “Viewnetcam.com” service server to check the IP address and the host name from the following. 10min/ 20min/ 30min/ 40min/ 50min/ 1h • Default: 1h [Global IP Address Notification Method] Typically [Global IP Address Notification Method] should be set to “Normal”. If you cannot access the camera using the registered URL 30 minutes after registering with “Viewnetcam.com”, select “Advanced”.
18 Configuring the network settings [Network] The URL set at the time of registration can be used for camera access. However, this URL is unavailable when accessing the camera from the PC connected to the same network (LAN). Note • • • • • When the registration for the “Viewnetcam.com” service is completed, the URL registered for “Personal(Camera) URL” is displayed. It may take up to about 30 minutes until the URL of the registered camera is validated. To cancel the enrollment in the “Viewnetcam.
18 Configuring the network settings [Network] • • Enter in the form of “(host name). (domain name)”. Available characters: Alphanumeric characters, the colon (:), the period (.), the underscore (_), and the hyphen (-). Default: None (blank) Note • Refer to the network administrator for further information about the available host names. [Access interval] Select the interval to access the Dynamic DNS Update service server to check the IP address and the host name from the following.
18 Configuring the network settings [Network] The settings relating to SNMP can be configured on this page. It is possible to check the status of the camera by connecting to the SNMP manager. When using the SNMP function, contact the network administrator. [Community] Enter the community name to be monitored. • Available number of characters: 0 - 32 characters • Default: None (blank) IMPORTANT • When using the SNMP function, it is necessary to enter the community name.
18 Configuring the network settings [Network] • When “On” is selected for both of the alarm image transmission function and the FTP periodic image transmission function, the alarm image transmission function will be given priority over the FTP periodic image transmission function. For this reason, images may not be transmitted at the exact designated interval or period if alarms occur frequently.
18 Configuring the network settings [Network] • • • • Name w/o time&date: File name will be the characters entered for “File name” only. When “Name w/o time&date” is selected, the file will be overwritten each time a file is newly transmitted.
18 Configuring the network settings [Network] 18.7.1 How to set the schedules 1. Check the check box of the desired day of the week of “FTP image transmission schedule”. → The selected day of the week will be validated for the schedule. 2. To designate time, select the desired “hour” and “minute” from the pull-down menu. When not designating time, check the checkbox of “24h”. 3. Click the [Set] button after completing the settings. → The result will be displayed at the bottom of the window.
18 Configuring the network settings [Network] 18.7.2 How to delete the set schedule 1. Uncheck the check box of the set day of the week. 2. Click the [Set] button after completing the settings. → The schedule of the selected day of the week is deleted.
19 Configure the settings relating to the schedules [Schedule] 19 Configure the settings relating to the schedules [Schedule] On the “Schedule” page, it is possible to configure the settings relating to schedules as follows. • Alarm permission (Alarm input will be received only in the specified schedule.) • VMD permission (Video motion detection will be active only in the specified schedule.) • Access permission (Access to the camera will be allowed only in the specified schedule.) • H.
19 Configure the settings relating to the schedules [Schedule] Up to 5 schedules can be set. 1. Select an action to be assigned to the schedule from “Schedule mode”. “Off” is selected at the default. • Off: No action will be taken for the respective schedule. • Alarm permission: Alarm input (terminal alarm) will be received during the period of the schedule. • VMD permission: The video motion detection (VMD) function will be active during the period of the schedule.
19 Configure the settings relating to the schedules [Schedule] • • Access permission: Users whose access level is set to 2 and 3 on the [User auth.] tab (®page 138) can access the camera only in the period of schedule. SP509 SF549 SF539 : The SD recording will be performed at the H.264 recording SW559 designated time in the schedule. Note • • Select “On” for “User auth.” on the [User auth.] tab of “User mng.” page (®page 138) and “Off” for “Host auth.” on the “Host auth.
20 Maintenance of the camera [Maintenance] 20 Maintenance of the camera [Maintenance] System log check, firmware upgrade, status check and initialization of the setup menu can be performed on this page. The “Maintenance” page has 4 tabs; the [System log] tab, the [Upgrade] tab, [Status] tab and the [Default reset] tab. 20.1 Check the system log [System log] Click the [System log] tab of the “Maintenance” page.
20 Maintenance of the camera [Maintenance] 20.2 Upgrade the firmware [Upgrade] Click the [Upgrade] tab of the “Maintenance” page. (®page 46, page 48) The current firmware can be checked and upgraded to the latest version on this page. Contact the dealer for further information about the firmware upgrade. [Model no.], [MAC address], [Serial no.], [Firmware version], [IPL version], [HTML version], [IP address(IPv6)], [Viewer software installation counter] Information of each item will be displayed. 1.
20 Maintenance of the camera [Maintenance] IMPORTANT • • • • • • • • After completing the upgrade, delete temporary internet files. (®page 201) Upgrade the firmware using a PC in the same subnet as the unit. Follow the instructions from the dealer when upgrading the firmware. When upgrading the application software, use the designated file (extension: img) for the firmware upgrade. The name of the firmware to be used for the upgrade should be “model name (Use small letters. “WV-” is not required.
20 Maintenance of the camera [Maintenance] [UPnP] • Port number(HTTP), Port number(HTTPS): The port number that is set for UPnP port forwarding will be • • displayed. Status: The port forwarding status will be displayed. Router global address: The global address of router will be displayed. [Self check] The self check result of the hardware will be displayed. Note • Refer to our website (http://panasonic.net/pss/security/support/info.
20 Maintenance of the camera [Maintenance] down for about 5 seconds. Wait about 3 minutes after releasing the button. The camera will start up and the settings including the network settings will be initialized. Do not turn off the power of the unit about 3 minutes after turning on the power.
21 Using the CD-ROM 21 Using the CD-ROM 21.1 About the CD launcher By inserting the provided CD-ROM into the CD-ROM drive of your PC, the CD launcher is automatically started and the license agreement is displayed. Read the agreement and select “I accept the terms in the license agreement”, and then click “OK”. The CD launcher window is displayed. • If the launcher window is not displayed, double click the “CDLauncher.exe” file on the CD-ROM.
21 Using the CD-ROM 21.2 Installing Panasonic “IP Setting Software” On the CD launcher window, click the [Install] button next to [IP Setting Software] to display the Panasonic “IP Setting Software” installation window. Confirm the following settings before starting the installation. A B C D Select the Panasonic “IP Setting Software” to install. Select where to create the Panasonic IP setting shortcut icon when the Panasonic “IP Setting Software” is installed.
21 Using the CD-ROM 21.3 Installing the manuals On the CD launcher window, click the [Install] button next to [Manual] to display the Manual installation window. Confirm the following settings before starting the installation. A B C D E Select which manuals to install. The camera models that the manuals support are displayed in B “Model List”. The camera models that are supported by the manuals selected in A are displayed here.
21 Using the CD-ROM 21.5 Configure the network settings of the camera using the Panasonic “IP Setting Software” It is possible to perform the network settings of the camera using the “IP Setting Software” on the provided CD-ROM. When using multiple cameras, it is necessary to configure the network settings of each camera independently. If the Panasonic “IP Setting Software” does not work, access the “Network” page from the setup menu of the camera in the browser and perform settings separately.
21 Using the CD-ROM • • The information displayed can be sorted by clicking the title of each displayed item. When the [Network Settings] button is clicked, the “Network Settings” screen is displayed and network settings can be changed. For further information, refer to page 196. 3. The viewer software “Network Camera View 4S” must be installed in order to view images. Follow the on-screen instructions to install the software. • The “Live” page of the camera is displayed.
22 About the displayed system log 22 About the displayed system log Error indications relating to SMTP Category POP3 server error Indication Description Authentication error. • Entered user name or password may be incorrect. Check if the E-mail settings are configured correctly. Failed to find the POP3 server. • The IP address of the server may be incorrect. Check if the IP address of the server is configured correctly. The POP3 server may be down. Ask the network administrator.
22 About the displayed system log Category Internal error Indication Undefined error. Description • An error occurred in the FTP function. Check if the FTP settings are configured correctly. Error indications relating to “Viewnetcam.com” Category Viewnetcam.com server error Indication Failed to resolve the Viewnetcam.com server address from DNS. Description • • Connection error No response from the Viewnetcam.com server. The designated IP address of the DNS may be incorrect.
22 About the displayed system log Error indications relating to NTP Category Connection error Indication No response from the NTP server. Description • • The IP address of the server may be incorrect. Check if the IP address of the server is configured correctly. The NTP server may be down. Ask the network administrator. Internal error Undefined error. • An error occurred in the NTP function. Check if the NTP settings are configured correctly. Synchronizing with NTP succeeded.
22 About the displayed system log Error indications relating to Panasonic alarm protocol notification Category Panasonic alarm protocol notification error Indication Failed to find destination of notification. Description • • Cannot resolve notification addresses from DNS • • 200 Operating Instructions The IP address of the destination of notification may be incorrect. Check if the IP address of the destination of notification is configured correctly. The destination of notification may be down.
23 Troubleshooting 23 Troubleshooting Before asking for repairs, check the symptoms with the following table. Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is not described below. Symptom Cannot access from the web browser.
23 Troubleshooting Symptom Cannot access from the web browser. Cannot access the camera via the Internet. Cause/solution • Is “554” selected for the HTTP port number? For the HTTP port number, select a port number other than the following port numbers used by the camera.
23 Troubleshooting Symptom Cause/solution • Reference pages Is the setting of port forwarding configured for the router? To enable the access to the camera via the Internet, it is necessary to perform the port forwarding setting when the router in use does not support the UPnP function. Refer to the manuals provided with the router for further information. Is UPnP function of the router disabled? Refer to the manuals provided with the router in use to enable the UPnP function.
23 Troubleshooting Symptom Cannot access the camera from a cellular phone. Cannot access the camera from a mobile terminal. A cookie error was displayed when performing user registration for “Viewnetcam.com”. 204 Operating Instructions Cause/solution Reference pages • Are you accessing another camera in the same local network via a proxy server? Configure the web browser to not use the proxy server.
23 Troubleshooting Symptom Cause/solution Reference pages User registration for the “Viewnetcam.com” service fails. • Is the registered E-mail address correct? When an E-mail with the “Viewnetcam.com” website link is not received, the registered E-mail address may be incorrect. Visit the “Viewnetcam.com” website (http://www.viewnetcam.com/) to register the correct E-mail address. - Cannot obtain images on the SD memory card.
23 Troubleshooting Symptom Cause/solution Reference pages No image is displayed. / Older images or logs are displayed. • When [Every time I visit the webpage] is not selected for [Check for newer versions of stored pages:] in the [Temporary Internet Files] section, images sometimes may not be displayed on the “Live” page. In this case, do the following. 1. Select [Internet Options...] from [Tools] on the menu bar of Internet Explorer. The [Internet Options] window will be displayed. 2.
23 Troubleshooting Symptom Cause/solution Images cannot be saved on the SD memory card. Failed to write/read data on the SD memory card. SW559 SP509 SF549 • Is the SD memory card inserted correctly? Check if the SD memory card is inserted correctly. • Is the SD memory card formatted? Format the SD memory card.
23 Troubleshooting Symptom Cause/solution Reference pages No image is displayed on the “Live” page. • Press the [F5] key on the keyboard of the PC or click the [Live] button. 11 Shortcut icon of the camera is not displayed on “My Network Places” of the PC. • Is the Windows component of UPnP added? Add the component to the PC in use. 152 Cannot download the log list. • Download of files using Internet Explorer may be disabled. Click “Internet Options...
23 Troubleshooting Symptom When displaying H.264 images on two or more web browser windows, images from two or more cameras are displayed in sequence on a single browser window. Cause/solution • Reference pages This may occur due to the display adapter and driver combination. When this has occurred, first update the driver of the display adapter to the latest version. If updating the driver does not solve the problem, adjust the hardware acceleration as follows.
23 Troubleshooting Information Bar Depending on the OS installed on the PC, the following may occur. Follow the instructions below when the following has occurred. By performing the following solutions, other applications may not be affected. When using Internet Explorer 9.0: The “Information Bar” (A) expressed in the following symptom and solutions will be displayed just below the address bar only when there is information to communicate. A When using Internet Explorer 6.0, Internet Explorer 7.
23 Troubleshooting Symptom Cause/solution Reference pages The following message is displayed on the information bar. “This webpage wants to install the following add-on: `nwcv4Ssetup.exe' from `Panasonic System Networks Co.,Ltd.`.” (Internet Explorer 9) • Select [Install]. The “Security Warning” window will be displayed. Click the [Install] button on the displayed “Security Warning” window. - An unnecessary status bar or scroll bar is displayed on the pop-up window. • Click “Internet Options...
24 Directory structure of drive B (WV-SW559/WV-SP509/WV-SF549/WV-SF539) 24 Directory structure of drive B (WV-SW559/ WV-SP509/WV-SF549/WV-SF539) Drive B FTP 120101 0123 120102 ALARM 00000000 12010112.01 Image failed to transmit to the FTP server by the FTP periodic image transmission function (Ex.img_12010101230000.jpg) File name.01 Image captured at the alarm occurrence (Ex.img_1201010123000001.jpg) File name.01 Image saved manually (Ex.img_1201010123000001.jpg) 12010112.
Notes Operating Instructions 213
Notes 214 Operating Instructions
Notes Operating Instructions 215
For U.S. and Canada: Panasonic System Communications Company of North America, Unit of Panasonic Corporation of North America www.panasonic.com/business/ For customer support, call 1.800.528.6747 Three Panasonic Way, Secaucus, New Jersey 07094 U.S.A. Panasonic Canada Inc. 5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada (905)624-5010 www.panasonic.ca For Europe and other countries: http://panasonic.
