Operating Instructions

4.1 Troubleshooting
Wi-Fi (wireless LAN) connections
Problem Cause & Solution
Cannot connect to the main
monitor
R Your mobile device is not registered to the main monitor.
→ Register your mobile device to the main monitor (page 4).
R The main monitor or your mobile device is not connected to the wireless router.
→ Make sure that the wireless router is turned on, and that the main monitor
and your mobile device are within range of the wireless router.
R The main monitor and your mobile device are not connected to the same
wireless router.
→ Make sure that the main monitor and your mobile device are connected to
the same wireless router.
R The wireless settings of the main monitor or your mobile device are incorrect.
→ Reconfigure the wireless settings of the main monitor and your mobile
device. Refer to the documentation included with your main monitor and
mobile device if necessary.
R The SSID of the wireless router has changed since the last time you used the
app, either because you changed it or because you replaced your wireless router
with a new one.
→ Add the wireless access point to the wireless access point list (page 14). (Up
to 10 wireless access points can be saved.)
Cannot connect to the main
monitor even after adding
the current wireless access
point
R Depending on the wireless router, your mobile device may not connect to the
main monitor even after you added the wireless router.
→ Check which SSID is registered on the main monitor, and then use your
mobile device’s Wi-Fi settings to select the same SSID.
How to check which SSID is registered on the main monitor
1. Top menu ®
® .
2. Select “Network” ® .
3. Select “Current status” ® .
4. Select “Wi-Fi information” ®
.
→ For information about how to configure and connect to your wireless router,
refer to the operating instructions included with the wireless router.
Doorphone calls, doorphone monitoring
Problem Cause & Solution
Cannot receive doorphone
calls, notifications
R The [Video Intercom] app is not running.
→ The app will not receive doorphone calls or notifications if it is not running.
Start the app (page 6).
R The Wi-Fi feature of your mobile device is in sleep mode.
→ Change the settings so that sleep mode is turned off while the [Video
Intercom] app is in use at home. If you are using battery-saving applications,
make sure sleep mode does not activate.
iPhone and iPad
R [Energy-saving mode] is enabled (page 16).
→ If this setting is enabled, you may not be able to receive doorphone calls for
up to 10 minutes after coming home. If you want to be able to receive
doorphone calls immediately, start the [Video Intercom] app (page 6).
Ringtones or notification
sounds are not played
R The vibrating mode is enabled.
→ Disable the vibrating mode.
R Ringtones are disabled.
→ Check the [Call settings] settings (page 15).
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4. . General Information
4. General Information