Operating Instructions

Problem Cause & Solution

Test email was received,

but cannot receive email

notifications

R The power of the wireless router is off, or the main monitor is out of range of the

wireless router.

→ Confirm that the power of the wireless router is on, and relocate the main

monitor to where it is within range of the wireless router.

R [Email notification] is disabled.

→ Enable [Email notification] (page 13).

R Email notifications are disabled for [Notification selection].

→ Enable [Notification selection] for the devices you wish to send

notifications from (page 13).

R There is a problem with the network environment or the mail server.

→ Check the sender’s email account for an "undelivered message" reply from

the mail server.

Do not wish to receive

email notifications

(Temporarily disable

notifications such as when

at home)

R Disable the [Email notification] setting (page 13).

Others

Problem Cause & Solution

Battery on mobile device

drains too quickly

R When at home (i.e., when your mobile device is connected to your wireless

router), the [Video Intercom] app is ready and waiting to receive doorphone

calls even when you are using another app. The [Video Intercom] app,

therefore, consumes battery power even when it does not appear to be in use.

This is not a malfunction.

iPhone and iPad

R [Energy-saving mode] is disabled (page 16).

→ Enable this setting. Note that if this setting is enabled, you may not be able

to receive doorphone calls for up to 10 minutes after coming home. If you

want to be able to receive doorphone calls immediately, start the [Video

Intercom] app (page 6).

The product does not work

with correct operations.

The product does not work

properly

R Try restarting your mobile device.

4. General Information