Operating Instructions

Problem Cause & Solution
Sound is not played
through the speaker when
talking on a doorphone call
or when monitoring
R The audio settings are not set to play sound from the speaker.
→ Check the [Speaker setting] settings (page 15).
R Depending on the model of your mobile device, app audio may not be able to
be played through the speaker.
Sound cuts out while talking
using your mobile device’s
speakerphone
R Noise in the surrounding area is causing your mobile device’s speakerphone
audio to cut out.
→ This is a characteristic of many speakerphones. Either use your mobile
device in a quieter location, or switch from speaker to receiver (page 10).
Your voice cannot be heard
by the visitor during a
doorphone call
R Make sure your mobile device’s microphone is not covered by anything such as
your fingers or face.
iPhone and iPad
R The app may not have permission to access your mobile device’s microphone.
→ Use your mobile device’s [Settings] app to allow the app to access the
microphone.
Sound from the doorphone
cuts out, images from the
doorphone freeze
R The main monitor and mobile device are being used where the wireless LAN
signal is weak.
→ Use both devices where the wireless signal from the wireless router is strong.
Refer to the main monitor documentation for information about how to check
the signal status between the main monitor and the wireless router. For the
signal status between your mobile device and the wireless router, refer to
the documentation included with your mobile device.
R The main monitor and mobile device are being used near devices that give off
strong electrical interference such as a microwave.
→ Make sure that the main monitor is installed in a location free from electrical
interference.
→ Move your mobile device to an area with less electrical interference.
→ Relocate the interference-causing device if possible.
R A Wi-Fi repeater is being used.
→ This may occur if your mobile device switches its Wi-Fi connection between
the wireless router and the Wi-Fi repeater. Use your mobile device in a
location where it does not switch its Wi-Fi connection, or relocate the Wi-Fi
repeater.
R Multiple devices, such as computers and mobile devices, are connected to the
wireless router and are being used simultaneously.
→ Do not use multiple devices simultaneously.
Certain features cannot be
used
Example:
R Using your mobile
device’s speaker as the
audio output
R Switching between
portrait and landscape
display modes
R Depending on the mobile device (model or operating system), some features
may not be available.
Email notification settings
Problem Cause & Solution
Cannot receive the test
email
R The mail server settings and email address settings are incorrect.
→ Check the mail server (page 12) and email address (page 13) settings. If the
settings are incorrect, change them.
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4. General Information