User Guide
24
Troubleshooting
Troubleshooting (Basic)
Starting Up
Other startup problems.
l
Start the Setup Utility (
è
Reference Manual “Setup Utility”) to return the Setup
Utility settings (excluding the passwords) to the default values. Start the Setup Util-
ity and make the settings again.
l
Remove all peripheral devices.
l
Check to see if there was a disk error.
A
Remove all peripheral devices including an external display.
B
Open “This PC”.
1. Flick from the middle of the Start screen to the top.
2. Touch [This PC] under “Windows System”.
C
Long touch [Windows (C:)], and touch [Properties].
D
Touch [Tools] - [Check].
A standard user needs to enter an administrator password.
E
Touch [Scan drive].
Follow the on-screen instructions.
Entering Password
Even after entering the pass-
word, password input screen
is displayed again.
<Only if the external keyboard is connected>
l
The computer may be in ten-key mode.
Disable the ten-key mode, and then input.
l
The computer may be in Caps Lock mode.
Disable the Caps Lock mode, and then input.
Cannot log on to Windows.
(“The user name or password
is incorrect.” is displayed.)
l
The user name (account name) includes an “@” mark.
- If another user account name exists:
Log on to Windows using another user account name, and delete the account
name that includes “@”. Then create a new account name.
- If no other account name exists:
You need to reinstall Windows (è page 19).
Shutting down
Windows does not shut down.
l
Remove the USB devices.
l
Wait one or two minutes. It is not a malfunction.
Display
No display.
l
<Only when connected to Cradle>
The external display may be selected. Operate on the external display by using the
external keyboard/mouse.
A
Display “Charm” and touch [Devices] - [Project].
B
Touch and select the display mode.
l
<Only when connected to Cradle>
When using an external display,
Check the cable connection.
Turn on the display.
Check the settings of external display.
l
The display is turned off by the power-saving function.
Touch the screen.
l
The computer entered sleep or hibernation by the power-saving function. To re-
sume, press the power switch.
The screen is dark.
l
The screen is darker when the AC adaptor is not connected. Open the Dashboard
for Panasonic PC and adjust the brightness. As you increase the brightness, bat-
tery consumption increases.
You can separately set the brightness for when the AC adaptor is connected and
when not connected.
l
Under factory default settings, the brightness of the display screen will adjust auto-
matically based on the ambient light detected by the ambient light sensor. You can
adjust the settings for this sensor (
è
page 16).
DFQW5829ZA_UT-MB_8_OI_M.indb 24 2013/11/11 11:15:59