User Guide
25
Troubleshooting
Display
The screen is disordered.
l
Changing the number of display colors and resolution may affect the screen. Re-
start the computer.
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<Only when connected to Cradle>
Connecting/disconnecting an external display may affect the screen. Restart the
computer.
The external display does not
work normally.
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<Only when connected to Cradle>
If the external display does not support the power saving function, it may not work
normally when the computer enters the power saving mode. Turn off the external
display.
Cannot rotate the display.
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The application program currently running may not support the image rotation. Quit
the program, and then try to rotate the image. This can ameliorate the status.
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When the automatic rotation is off, screen display does not rotate automatically.
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<Only when connected to Cradle>
When an external display is connected to the computer and the computer is ro-
tated while in the [Extend] mode:
The screen display on the external display does not rotate.
The screen display on the internal LCD remains landscape, and does not rotate.
Screen
The pointer does not work.
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When using the external mouse, connect it correctly.
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Restart the computer using the external keyboard/mouse.
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If the computer does not respond to external keyboard/mouse commands, read “No
response” (
è
page 25).
On-screen Manual
“This page cannot be
displayed”or “Script Error”
displayed.
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Touch other page in on-screen manual.
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Quit and restart the on-screen manual.
Others
No response.
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Open Task Manager and close the software application that is not responding.
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An input screen (e.g., password input screen at startup) may be hidden behind
another window. Touch the application icons at the bottom of the screen to check.
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Press the power switch for four seconds or longer to shut down the computer, and
then press the power switch to turn it on. If the application program does not work
normally, uninstall and reinstall the program. To uninstall,
A
Open the Control Panel.
1. Flick from the middle of the Start screen to the top.
2. Touch [Control Panel] under “Windows System”.
B
Touch [Programs] - [Uninstall a program].
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<Only when connected to Cradle>
When connecting a peripheral device to use with this computer for the rst time,
updating the driver may take a few minutes. Please wait it is completed.
Cannot connect to a network.
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Set the device ([Wireless LAN] / [Bluetooth] of [Wireless Conguration]) to [Enabled]
in the [Advanced] menu of the Setup Utility (Wireless Conguration).
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Display “Charm” and touch
- [Change PC Settings] - [Network] - [Airplane
mode
*1
].
Set [Airplane mode
*1
] to [Off], and then;
set [Wi-Fi] in “Wireless device” to [On] (for wireless LAN).
set [Bluetooth] in “Wireless device” to [On] (for Bluetooth).
*1
: Screen messages are explained in [English (United States)].
(Depending on the language preference, some screen messages in these
instructions are different from the actual screen messages. For example, [Flight
mode] may be displayed instead of [Airplane mode] in some language prefer-
ence.)
DFQW5829ZA_UT-MB_8_OI_M.indb 25 2013/11/13 13:23:26