User Guide

24
Troubleshooting
Troubleshooting (Basic)
■ Others
No response.
●
Open Task Manager and close the software application that is not
responding.
●
An input screen (e.g., password input screen at startup) may be hidden
behind another window. Touch the application icons at the bottom of
the screen to check.
●
Press the power switch for four seconds or longer to shut down
the computer, and then press the power switch to turn it on. If the
application program does not work normally, uninstall and reinstall the
program. To uninstall,
Perform either of the following procedures.
●
Long touch at the bottom left corner of the desktop screen.
●
Slide up from the middle of the Start screen with a finger.
Touch [Control Panel].
Touch [Programs] - [Uninstall a program].
●
When connecting a peripheral device to use with this computer for the
first time, updating the driver may take a few minutes. Please wait it is
completed.
●
By a strong radio waves noise from the outside, touchscreen may not
work properly.
•
If a device that emits strong radio waves near this product, should be
kept away.
•
Make sure that the grounding of the AC plug is connected properly.
•
If source of the radio waves cannot be kept away, please operate it
with an external mouse.
Cannot connect to a
network.
●
Set the device ([Wireless LAN] / [Bluetooth] of [Wireless Configuration])
to [Enabled] in the [Advanced] menu of the Setup Utility (Wireless
Configuration).
●
Open the charms, and touch - [Change PC settings] - [Network] -
[Airplane mode
*1
].
Set "Airplane mode
*1
" to [Off], and then;
set "Wi-Fi" to [On] (for wireless LAN).
set "Bluetooth" to [On] (for Bluetooth).
*1
: Screen messages are explained in [English (United States)].
(Depending on the language preference, some screen messages
in these instructions are different from the actual screen
messages. For example, [Flight mode] may be displayed instead
of [Airplane mode] in some language preference.)