User Guide

21
Troubleshooting
■ Starting Up
[Executing Battery
Recalibration] screen
appears.
●
The Battery Recalibration was canceled before Windows was shut
down last time. To start up Windows, turn off the computer by the
power switch, and then turn on.
[Enter Password]
does not appear when
resuming from sleep/
hibernation.
●
Select [Enabled] in [Password On Resume] in the [Security] menu of
the Setup Utility (è Reference Manual “Setup Utility”).
●
The Windows password can be used instead of the password set in
the Setup Utility.
Add a password.
1. Open the charms, and touch - [Change PC settings] -
[Accounts].
2. Touch [Sign-in options], and touch [Add] under "Password".
Perform either of the following procedures.
●
Long touch at the bottom left corner of the desktop screen.
●
Slide up from the middle of the Start screen with a finger.
1. Touch [Control Panel].
2. Touch [System and Security] - [Power Options] - [Require a
password on wakeup] and add a check mark for [Require a
password].
Cannot resume.
●
One of the following operations may have been carried out. Press the
power switch to turn on the computer. Data not saved will be lost.
•
In sleep mode, the AC adaptor was disconnected, or a peripheral
was connected or disconnected.
•
The power switch was pressed for four seconds or longer to forcibly
turn off the computer.
●
An error may occur when the computer automatically enters the sleep
or hibernation mode while the screensaver is active. In this case, turn
off the screensaver or change the pattern of the screensaver.
Other startup problems.
●
Start the Setup Utility (è Reference Manual “Setup Utility”) to
return the Setup Utility settings (excluding the passwords) to the
default values. Start the Setup Utility and make the settings again.
●
Remove all peripheral devices.
●
Check to see if there was a disk error.
Remove all peripheral devices including an external display.
Perform either of the following procedures.
●
Long touch at the bottom left corner of the desktop screen.
●
Slide up from the middle of the Start screen with a finger.
Touch [File Explorer].
Long touch [Windows (C:)], and touch [Properties].
Touch [Tools] - [Check].
Follow the on-screen instructions.