User Guide

16
Useful Information
4 <Only for model with TPM> Clear TPM.
Perform either of the following procedures.
●
Long touch at the bottom left corner of the desktop screen.
●
Slide up from the middle of the Start screen with a finger.
Touch [Run], then input "tpm.msc" and touch [OK].
Touch [Clear TPM ...] under "Actions" on the right of the "TPM Manager on Local Computer"
screen.
Touch [Restart] of the "Clear the TPM security hardware" screen.
The computer will restart.
When "TPM configuration change was requested to ..." is displayed, press
F12
.
Touch the Desktop tile, and when "TPM is ready" appears, touch [Close].
■ Flash memory Recovery
If the problem persists after performing “Remove everything and reinstall Windows”, follow the
instructions below.
Preparation
●
<Only for model with TPM> Connect the external keyboard.
●
Remove all peripherals.
1 Start the Setup Utility.
Open the charms, and touch - [Change PC settings] - [Update and recovery] -
[Recovery].
Touch [Restart now] under "Advanced startup".
Touch [Troubleshoot] - [Advanced options] - [UEFI Firmware Settings] - [Restart].
●
If the password is requested, enter the Supervisor Password.
2 Write down all of the contents of the Setup Utility and touch [Exit] and
double-touch [Load Default Values].
At the confirmation message, touch [Yes].
3 Check the [UEFI Boot] setting of the Setup Utility.
When reinstalling Windows 8.1: [Enabled]
4 Touch [Exit] and double-touch [Save Values and Reboot].
At the confirmation message, touch [Yes].
Computer will restart.
5 Press (Rotation lock) button while "Panasonic" boot screen is
displayed.
The Setup Utility starts up.
●
If the password is requested, enter the Supervisor Password.
6 Touch [Exit] and double-touch [Recovery Partition].
7 Touch [Next].
8 Touch [YES].
9 At the License Agreement screen, touch [Yes, I agree to the provisions
above and wish to continue!] and touch [Next].
Reinstalling Software