3DQDVRQLF® User Guide Section 750 Key Telephone User Guide ICX (International) Version 3.
The contents of this manual are subject to change without notice and do not constitute a commitment on the part of Matsushita Communication Industrial Co. Ltd (MCI). Every effort has been made to ensure the accuracy of this document. However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.
CONTENTS Chapter 1. Contents 3 Chapter 2. Preface 7 How to Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 What This Manual Contains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Notation Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Checking Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Chapter 6. Handling Incoming Calls 43 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Using Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Caller ID Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Call Log Operation for a Small-display Phones . . . . . . . . . . . . . . . . . . . . . . . . . 70 Call Log Format for the Large-Display Phone . .
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PREFACE The Key Telephone User Guide is for anyone who uses a Panasonic digital telephone in conjunction with the Panasonic ICX. The ICX is a telephone system that provides you with a powerful set of features for handling calls. This manual provides an overview of the following digital phones and offers detailed information about using the features provided by the ICX: U.K.
Notation Used • Chapter 3, “Placing Outside Calls” - Provides procedures for making outside calls. • Chapter 4, “Handling Incoming Calls” - Provides several procedures for answering calls. • Chapter 5, “Communicating Within Your Office” - Provides procedures for handling internal calls. • Chapter 6, “Using Additional Features” - Provides procedures for using additional features. • Appendix A, “Dial Code List.” - Provides a list of dial codes used for programming FF keys.
1. UNDERSTANDING YOUR PHONE The following information in this chapter will familiarize you with your Panasonic digital phone and enable you to effectively use its call-handling features: • Non-Display Phones (page 9) • Small-Display Phones (page 11) • Large-Display Phones (page 15) • Using Variable Mode (page 14) • Changing the Default Display (pages 13 and 17) • Understanding Display Information (pages 13 and 18). NON-DISPLAY PHONES Non-display phones do not have a Liquid Crystal Display (LCD).
1. Understanding Your Phone Table 1. Non-display phone features 10 # Feature Description 1 Message Waiting Indicator Indicates that you have a message. 2 PROG Key Used to program Flexible Function (FF) and onetouch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of your system, may also be used to transfer calls. 3 CONF Key Used to establish conference calls and to check FF key and one-touch features.
1. Understanding Your Phone SMALL-DISPLAY PHONES Small-display phones have a display containing two lines of text. Table 2 on page 11 describes the features (1-22 below) that are typical of small-display phones. Figure 2. Small-display phone 4 5 6 02'( (1' 47 129 7XH 3;=57 4:6 6DQG\ 7 8 352* 9 &21) : ; 55 < 4 5 $%& 6 '() '1'2&) 43 7 *+, 8 -.
1. Understanding Your Phone # Feature 5 Soft Keys Used to select speed dial directories or numbers. 6 PROG Key Used to program Flexible Function (FF) and onetouch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of your system, may also be used to transfer calls. 7 CONF Key Used to establish conference calls and to check FF key and one-touch features. 8 One-Touch Keys Used to make outside calls or to access system features.
1. Understanding Your Phone Changing the Default Display The MODE key enables you to change the software mode of the display from Default Mode (i.e., time and date) to Directory Mode (i.e., System Speed Dial [SSD], Personal Speed Dial [PSD], or Extension directories). The END key enables you to return the display to Default Mode. While in Directory Mode, the soft keys enable you to view either the SSD, PSD, or Extension directories.
1. Understanding Your Phone Figure 4. Messages received for small-display phone Number of messages ###4:#####0$5#####:HG ################43=67 # 06* &DUWHU Person that left the first message Figure 5. Reminder alarm for small-display phone ###4:#####0$5#####:HG ################43=67 # $ODUP#####45=6330 Alarm time Alarm indicator Figure 6. Incoming outside call for small-display phone Incoming outside call ,1&0#&2 446 &36 %UDQG\ Outside line number Figure 7.
1. Understanding Your Phone 2. Press the Variable Mode Key. 3. Replace the handset or press the ON/OFF key. To use Variable Mode on a small-display phone 1. After turning Variable Mode on, the display will reflect the programmed features during an intercom call, trunk dial tone, trunk call, or after dialling a busy extension. 2. Press the > or < key next to the desired feature. LARGE-DISPLAY PHONES Large-display phones are distinguished by their large displays.
1. Understanding Your Phone Table 3. Large-display phone features # Feature 1 Message Waiting Indicator Indicates that you have a message. 2 Display Displays information about the phone’s status, menus, and dialling directories. 3 Soft Keys Used to select menus, directories, speed dial numbers, and to access call-handling features. 4 PROG Key Used to program FF and one-touch keys, to adjust ringer volume and to send a flash signal.
1. Understanding Your Phone # Feature Description 17 MEMORY Key Used to access speed dialling or enter account codes. 18 ON/OFF Key Used to make a call without lifting the handset or to turn the speaker on and off. 19 LINE Key Used to seize a free outside line. 20 VOLUME Key Used to adjust level of tones, background music, ringing, receiver volume, and display contrast. 21 HOLD Key Used to hold calls, to retrieve held calls, and to complete FF key programming.
1. Understanding Your Phone Understanding Display Information Display information indicates the status of the phone. However, this information will vary depending on how the phone is programmed and its status. Several of the more common displays are illustrated below. Figure 10. Idle condition for large-display phone (display default) Extension ###4:######0$5#####:HG #################43=67 # %UDQG\ 446 User name 3(5621$/#',$/ 6<67(0#',$/ (;7(16,21 )81&7,21#6<67(0 )81&7,21#(;7 Figure 11.
1. Understanding Your Phone Figure 13. Incoming outside call for large-display phone Incoming outside call ,1&0#&2 446 &36 #%UDQG\ Outside line number 3(5621$/#',$/ 6<67(0#',$/ (;7(16,21 )81&7,21#6<67(0 )81&7,21#(;7 Figure 14. Outside call in progress for large-display phone Outside call in progress 2Q#/LQH 3·48 #446###########################%UDQG\ Call duration 3(5621$/#',$/ 6<67(0#',$/ (;7(16,21 )81&7,21#6<67(0 )81&7,21#(;7 Figure 15.
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2. SETTING UP YOUR PHONE You can use the procedures in this chapter to customize your phone for the following: • Adjusting Volume and Display Settings (page 21) • Setting Up Flexible Function Keys (page 22) • Setting Up One-touch Keys (page 23) • Setting Up Speed Dialling (page 25) • Assigning and Deleting Personal Speed Dial (PSD) Numbers (page 25) • Linking System Speed Dial Numbers (page 28) • Assigning and Deleting Names for PSD Numbers (page 29).
2. Setting Up Your Phone Enter 9, then 2 to adjust the intercom ring tone. (The phone produces a tone.) 4. Press the VOLUME key. 5. Press the ON/OFF key. To adjust the display contrast of your phone Note: This task requires a display phone. 1. While the phone is idle, press the # key. 2. Press the VOLUME key several times as needed. SETTING UP FLEXIBLE FUNCTION KEYS You can set up Flexible Function (FF) keys to initiate system features or to assign specific extension numbers.
2. Setting Up Your Phone If . . . Then . . . **If you assign an extension number to an FF key, the FF key will light red when the extension is busy. It will light green when Do-Not-Disturb (DND) or Call Forwarding is set. In addition, you can pick up a call that is ringing or on hold at the extension by simply pressing the FF key when it is flashing. 5. Press the HOLD key. 6. Repeat steps 2-5 to program additional keys. 7. Replace the handset or press the ON/OFF key. To clear an FF key’s programming 1.
2. Setting Up Your Phone 4. Dial the phone number to be stored. 5. Press the HOLD key. 6. Replace the handset or press the ON/OFF key. To assign an SSD number to a one-touch key 1. Pickup the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the one-touch key to be programmed. 4. Press the MEMORY key. 5. Enter the SSD bin number to be programmed. 6. Press the HOLD key. 7. Replace the handset or press the ON/OFF key.
2. Setting Up Your Phone 3. Press the one-touch key to be checked. (Programmed data appears on the display.) 4. Replace the handset or press the ON/OFF key. SETTING UP SPEED DIALLING You can set up the following speed dial features using your phone’s one-touch or soft keys: • Speed dial numbers • Speed dial linking • Speed dial names Assigning and Deleting PSD Numbers You can assign frequently called numbers (or System Speed Dial [SSD] numbers) to your phone’s one-touch or soft keys.
2. Setting Up Your Phone • You can check PSD numbers or names that have been assigned to one-touch or soft keys. For more information, see “Checking Speed Dial Numbers” on page 40. Figure 16. One-touch and soft key numbering scheme 02:28 Thu NO V 14 Langford S PROG 6 7 8 9 10 CONF 1 2 3 4 173 1 6 2 3 7 8 4 5 9 10 5 Small-display phone one-touch keys Large-display phone soft keys Table 4.
2. Setting Up Your Phone OR • Enter the Speed Dial Set/Clear code (default = 710 (HK/UK) or 710#). 3. Enter the PSD bin number (80-99). 4. Enter the phone number you want to be speed-dialled (maximum length = 16 characters). Remember to include the Intercom Level or MCO Code level code depending on how the system is set up. (Refer to the following table.) Table 5. Characters allowed when assigning PSD numbers To insert a . . . Enter/Press...
2. Setting Up Your Phone To delete a PSD number assigned to a one-touch or soft key Note: When deleting a PSD number from a non-display phone, be sure to record the change in your personalized list of PSD numbers. (See Appendix B, “Customized PSD Bin Numbers” on page 83.) 1. Pick up the handset or press the ON/OFF key. 2. Either: • Press the PROG key and then press the MEMORY key. OR • Enter the Speed Dial Set/Clear code (default = 710 (HK/UK) or 710#). 3. Enter the PSD bin number (80-99). 4.
2. Setting Up Your Phone Notes: • Before linking multiple SSD numbers to a PSD bin, the SSD bins must already have been programmed with the appropriate speed dial information. (This requires system programming.) • If numbers do not appear on the display (00-79 or 000-799) when you use SSD codes, your extension is not programmed to display that data. To link speed dial numbers to a PSD bin 1. Pick up the handset or press the ON/OFF key. 2. Either: • Press the PROG key and then press the MEMORY key.
2. Setting Up Your Phone Note: You need to know the PSD bin number for PSD number in order to assign a name to it. To determine the bin number, see “Checking Speed Dial Numbers” on page 40. To assign a name to a PSD number Note: This task requires a display phone. 1. Pick up the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4. Enter 0 for the Name Assignment mode. 5. Press the VOLUME key until the desired PSD bin number (80-99) is displayed. 6.
2. Setting Up Your Phone Figure 17. Name assignment example - small-display phone To enter a D: a Press the first one-touch key from the left on the bottom row. b Press the fourth FF key from the left on the bottom row. To enter an o: c Press the third one-touch key from the left on the top row. d Press the third FF key from the left on the bottom row. a-f g-l m-r s-x abcdef ghijkl mnopqr A-F G-L M-R S-X Y- - ABCDEF GHIJKL MNOPQR STUVWX YZ.
2. Setting Up Your Phone Figure 18. Name assignment example - large-display phone To enter a D: a Press the first soft key on the top left. b Press the fourth FF key from the left on the bottom row. To enter an o: c Press the third soft key from the top right. d Press the third FF key from the left on the bottom row. To delete a name assigned to a PSD number Notes: • This task requires a display phone.
2. Setting Up Your Phone • You need to know the PSD bin number for the PSD number in order to delete an assigned name. To check the bin number for a key, see “Checking Speed Dial Numbers” on page 40. 1. Pick up the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4. Enter 0 for the Name Assignment mode. 5. Press the VOLUME key until the desired PSD bin number (80-99) is displayed. 6. Press the FL/R key to clear the current/default data. 7. Press the HOLD key.
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3. PLACING OUTSIDE CALLS Your digital phone, in conjunction with the ICX, provides the following ways for you to place outside calls: • Accessing an Outside Line (page 35) • Using Account Codes (page 36) • Redialing Outside Numbers (page 37) • Using Speed Dialling (page 38). ACCESSING AN OUTSIDE LINE You can place outside calls using the following features or under the following conditions: • Outside line access group code • Flexible Function (FF) keys • Open line call back.
3. Placing Outside Calls To have a busy outside line call you back once it is open 1. Pick up the handset or press the ON/OFF key. 2. Attempt to access an outside line. 3. When you hear the busy tone, enter the Callback Request code (default = 3 (HK/ UK) or 3#). 4. Press the ON/OFF key again and wait for the callback tone. (When the outside line is available, your phone rings and the FF key for the outside line flashes.) 5. Pick up the handset or press the ON/OFF key. 6. Dial the phone number.
3. Placing Outside Calls 3. Enter the Account Code (up to 10 digits). 4. Press the # key. 5. Dial 9 (UK/HK) or 0 (Taiwan, Malaysia, Indonesia) or press an FF key that is dedicated to an outside line. 6. Dial the phone number. To enter a non-verified account code during a call 1. During a call, press the MEMORY key. 2. Press the # key. 3. Enter the Account Code (up to 10 digits). 4. Press the # key.
3. Placing Outside Calls 3. Press the REDIAL key. (The phone displays and dials the last outside number dialled.) To automatically redial a busy number Note: The system will continue to redial the busy number until you hang up the phone, the called party answers the call, or a maximum of 15 redial attempts is made. 1. Pickup the handset or press the ON/OFF key. 2. Access an outside line. 3. Dial the phone number. 4. After hearing the busy tone, press the REDIAL key.
3. Placing Outside Calls 3. Press the desired one-touch key. To dial a speed dial number using the soft keys on a smalldisplay phone 1. Press the MODE key one time. (66' and 36' appear on the second line of the display.) 2. Press the soft key next to 66' or 36'. (The first two speed dial entries appear on the second line of the display.) 3. Scroll through the speed dial directory until the desired speed dial entry is displayed. (To display the next two entries, press the # key.
3. Placing Outside Calls To dial a speed dial number by entering the speed dial bin number Note: You must know the PSD or SSD bin number for the number to be dialled to perform this task. For information on determining speed dial numbers, see ““Checking Speed Dial Numbers” on page 40. 1. Pick up the handset or press the ON/OFF key. 2. If necessary, access an outside line. 3. Press the MEMORY key. 4. Enter the appropriate three digit speed dial bin number (PSD bins 80-99 or SSD bins 00-79 or 000-799).
3. Placing Outside Calls To check a speed dial number using the soft keys on a largedisplay phone 1. From the Main Menu, press the soft key to the left of 6<67(0#',$/ or 3(5621$/#',$/. (In the PSD directory, the first 10 speed dial entries are displayed. In the SSD directory, 10 alphabetical entries are displayed.) 2. For the PSD directory, proceed to step 3. For the SSD directory, press the soft key to the left of the desired group of letters to display the first five speed dial entries. 3.
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4. HANDLING INCOMING CALLS You can handle calls that reach your phone in a variety of ways: • Answer Calls (page 43) • Use Call Hold (page 44) • Transfer Calls (page 45) • Use Call Pickup (page 47) • Use Call Park (page 49). ANSWERING CALLS You can answer various types of calls using the following procedure: To answer a call 1. Pick up the handset or press the ON/OFF key. 2. Do one of the following: To answer . . . Do the following . . . a. Press the flashing FF key.
4. Handling Incoming Calls USING CALL HOLD Depending on the set up of your system, you can put one or more calls on hold and retrieve those calls using the HOLD key or a designated Floating Hold key. Notes: • The Floating Hold feature assigns a Floating Hold number (001-576) to a specific FF key. By placing a call on hold using the Floating Hold key, you can retrieve the call from any phone that has an FF key that is assigned the same Floating Hold number or by simply entering the Floating Hold number.
4. Handling Incoming Calls To retrieve a call . . . Do . . . From a different extension than the one that placed the call on hold Press the FF key that is flashing red. From Floating Hold (also known as Station Park Pick Up) a. Press the Floating Hold FF key. OR a. Enter the Floating Hold Answer code (default = *9). b. Enter the Floating Hold orbit number (001576[CPC-288/576], 01-96 [CPC-96] or 001099 [CPC-288/576] or 01-09 [CPC-96]. See the note below.
4. Handling Incoming Calls 2. Either dial the extension number or the outside line number to which the call will be transferred. 3. When the recipient answers, announce the call. 4. Complete the call by doing one of the following: a. If On-hook Transfer is enabled for your extension, replace the handset or press the ON/OFF key. b. If On-hook Transfer is disabled for your extension, press the PROG key. Note: On-hook Transfer requires system programming.
4. Handling Incoming Calls a. If On-hook Transfer is enabled for your extension, replace the handset or press the ON/OFF key. b. If On-hook Transfer is disabled for your extension, press the PROG key. Note: On-hook Transfer requires system programming. CALL PICKUP The System allows the following types of Call Pickup: • Extension Group Pickup • Extension Direct Pickup • Trunk Group Pickup • Trunk Direct Pickup.
4. Handling Incoming Calls 3. Complete the call and replace the handset or press the ON/OFF key. To use Specified Group Pickup All Calls 1. Lift the handset or press the ON/OFF key. 2. Enter the Specified Group Pickup access code (default = 703 (HK/UK) or 703# ). 3. Enter the number of the Call Pickup Group (01-72) where the call is ringing. 4. Complete the call and replace the handset or press the ON/OFF key.
4. Handling Incoming Calls 3. Dial the number of the ringing trunk. 4. Complete the call and replace the handset or press the ON/OFF key. CALL PARK You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. There are two ways for an extension to park a call on the ICX. One way is to park the call at the receiving extension and to retrieve the call at another extension by dialling the park answer code plus the parking extension number.
4. Handling Incoming Calls To retrieve a call parked on this extension 1. At the extension with the transferred park call, lift the handset or press the ON/ OFF key. 2. Enter the Call Park Answer/Self Access Code (default = 772 (HK/UK) or 772#). 3. If necessary, page the party that needs to retrieve the call.
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5. Communicating Within Your Office 4. Pick up the handset or press the ON/OFF key. 5. Press the soft key next to the desired extension entry to initiate dialling. To call another extension using the soft keys on a large-display phone 1. From the Main Menu, press the soft key to the left of (;7(16,21. (10 alphabetical entries are displayed.) 2. Press the soft key to the left of the desired group of letters to display the first five extension entries. 3.
5. Communicating Within Your Office USING PAGING You can make both internal and external pages and announcements. Internal pages are made via the key telephone speakers and external pages are made through the speakers of an external paging system connected to the ICX system. When you issue a page, you specify a paging group so that your announcement is heard only on the phones that are members of that group. You can answer a page from any extension using the Meet-Me Answer feature.
5. Communicating Within Your Office ANSWERING A PAGE WITH UNIVERSAL NIGHT ANSWER During night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to ring external paging speakers. UNA calls can be picked up from any extension, provided the extension’s COS allows UNA answer. To answer a UNA call 1. Pick up the handset or press the ON/OFF key. 2. Enter the UNA to Page Pickup code (default = 705 [HK/UK] or 705#).
5. Communicating Within Your Office more than one call. The Split key must be set up by the system administrator or dealer. To speak to the announcing party 1. While on a call, press the OHVA Split key. 2. Speak with the announcing party. 3. Press the OHVA Split key to return to the original call. Transferring Calls with an Announcement Note: This feature requires system programming or a specific ICX configuration, and may not be available. For information, see your system administrator or ICX dealer.
5. Communicating Within Your Office 2. Do one of the following: To forward . . . Do . . .
5. Communicating Within Your Office To cancel call forwarding . . . For all incoming calls that ring a busy extension For all incoming calls that ring an extension that doesn’t answer Do . . .
5. Communicating Within Your Office Message No. Message Text Message No. Message Text 3 Important 8 User Defined 4 Urgent 9 User Defined 5 Emergency 0 User Defined Also beginning with CPC Version 2.0, the busy party can reply with a text message that displays on the camping on phone. Any one of the following messages can be selected. Messages 6 to 9 and 0 have no default message text. All the messages can be changed through system programming. Table 7. Text Message Replies Message No.
5. Communicating Within Your Office To use Automatic Camp-on (Call Waiting) Note: Automatic Camp-on (Call Waiting) requires system programming. 1. Pick up the handset or press the ON/OFF key. 2. Dial the extension number. (The called party hears an alert tone and you hear ringback tone.) 3. Remain on the line until the called party answers. To leave a text message while camp-on 1. Press the MSG key. 2. Enter the send text message number (1-9, 0). (See Table 6 on page 57 for the send text messages.
5. Communicating Within Your Office When the message indicator lamp flashes, it indicates either a callback message from another extension or, if your system uses voice mail, a voice message. For a callback message, the display reflects the extension or name that sent the message. For a voice message, the display reflects that a new message has been received. If multiple messages have been received, the display reflects the number of messages and indicates the origin of the first message (i.e.
5. Communicating Within Your Office USING DO-NOT-DISTURB Use DND to temporarily stop calls from coming to your extension. Note: If your phone is set for Call Forwarding-No Answer or Busy (such as to voice mail), only calls from other extensions will be blocked. External calls will still ring through to your extension before being forwarded to voice mail. Permanent call forwarding is determined through system programming. To turn DND on 1. Pick up the handset or press the ON/OFF key. 2.
5. Communicating Within Your Office To assign the Absence Message 1. Lift the handset or press the ON/OFF key 2. Enter the Absence Message code (default = 729 [UK/HK] or 729#). 3. Enter the Absence Message number. (See Table 8 on page 62) 4. If desired, enter the 4-digit returning time 5. Press HOLD key. 6. Replace the handset or press the ON/OFF key. Note: Five absence messages (0-4) are supplied with the DBS. Messages 5 to 9 have no default message text.
5. Communicating Within Your Office 3. Press HOLD key. 4. Replace the handset or press the ON/OFF key. LOCKING YOUR EXTENSION Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the Toll Restriction Service (TRS) (Call Barring) Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS (Call Barring) Class.
5. Communicating Within Your Office 2. Dial the Station Lockout Cancel for Another Extension feature code (default = 748 (HK/UK) or 748#). 3. Dial the extension number to activate station lockout. 4. Dial the Walking TRS (Call Barring)/Station Lockout security code. 5. Replace the handset or press the ON/OFF key. To change the Walking TRS/Station Lockout security code 1. Lift the handset or press the ON/OFF key. 2. Dial the Station Lockout Security Code change code (default = 749 [HK/UK] or 749#). 3.
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6. Using Additional Features • Using the handset mute, press the MIC FF key. • Using the microphone mute, press the MIC key. USING OFF-HOOK MONITOR Off-Hook Monitor allows you to play a called or calling party’s voice through the speaker on your phone, even if you are using the handset. This allows a third party to hear both sides of a conversation. Note: Off-Hook Monitor does not activate your phone’s microphone. The party at the other end will hear only audio transmitted through your handset.
6. Using Additional Features USING VOICE RECOGNITION With the installation of additional hardware, you can use verbal commands to dial extensions, speed dial numbers, and access various phone features. Note: This feature requires system programming and addition hardware (VB-44224 Telephone and VM-44101 Voice Recognition Adaptor). For more information, see your system administrator or ICX dealer.
6. Using Additional Features 3. Dial the number of the party you want to add to the call. 4. Press the CONF key when your call is answered. (You are connected to the called party.) 5. To add another party repeat steps 1-4. 6. For 3-party Conference Call Only: To release a conference member, press PROG + 1 to release conference member 1 or press PROG + 2 to release conference member 2, etc. Note: The conference member numbers are shown on the display. 7. To drop out of the conference call, hang up.
6. Using Additional Features To turn background music on or off 1. Pick up the handset or press the ON/OFF key. 2. Enter the Background Music code (default = *30). 3. Replace the handset or press the ON/OFF key. Note: On a large-display phone, you can turn background music on or off by pressing the BGM soft key while in the Function System menu. USING TIMED REMINDERS You can program your phone to act as an alarm clock and alert you at a designated time with an audible tone.
6. Using Additional Features The Call Log keeps a record of Caller ID calls that ring your phone. You can access this log by assigning an FF key to flash when there is a new entry in the log. When you press the key to access the log, the LED turns off. Each Call Log entry includes the following call information: • Calling number • Calling name (if provided) • Time and date • How the call was answered • How the call was routed.
6. Using Additional Features Press the right EXEC key to outdial a leading digit (usually 9 [UK/HK] or 0 [Taiwan, Indonesia, or Malaysia]) and dial the displayed caller ID number. 5. To store the displayed call log number in a personal speed dial bin, Press the PROG key, the speed dial bin number (80-90) and press the left EXEC key to dial the add digits (usually an area code) and press the HOLD key. OR Press the PROG key, the speed dial bin number (80-90), press the right EXEC key, and press the HOLD key.
6. Using Additional Features 5. To outdial the displayed call log number, Press the left soft key to outdial a leading digit (dial 9 [UK/HK] or 0 [Taiwan, Indonesia, Malaysia]) dial add digits (usually 1 in the USA), and dial the displayed caller ID number. OR Press the right soft key to outdial a leading digit (dial 9 [UK/HK] or 0 [Taiwan, Indonesia, Malaysia]) and dial the displayed caller ID number. 6.
6. Using Additional Features 5. Press the # key. 6. Access an outside line. 7. Dial the phone number. The Walking TRS (Call Barring) COS will remain in effect until you hang up. USING DIRECTORY NUMBERS A Directory Number (DN) allows extension numbers to be used on a key basis. The same DN may be assigned to multiple keys on the same telephone and to keys on other telephones. When a telephone’s extension number is assigned to a key on the same telephone, it is considered a Primary Directory Number (PDN).
6. Using Additional Features Figure 19. Example Directory Number assignments for Extension 200 When a caller originates a call, the call appears on the first available PDN key. If all PDNs are unavailable, the call will select the INT LED. When calls come in to a DN, the call appears on the first available DN key. If the call is to your PDN and no PDN key is available, the call appears on the INT LED. Directory numbers may be assigned to FF keys 25-32. These are non-appearing keys.
6. Using Additional Features To receive a call to a directory number (PDN or NPDN) 1. If ringing, go off-hook or press the green blinking PDN or NPDN key. If not ringing, press the red blinking PDN or NPDN key. To originate a call using a non-primary directory number 1. Lift the handset or press the ON/OFF key. 2. Press the desired NPDN key. 3. If dialing an outside call, dial the outside line group access code (9, 0 [Taiwan, Indonesia, or Malaysia], 81-84). 4. Dial the phone number or extension number.
6. Using Additional Features USING ZIP MODE The Zip mode feature (CPC version 3.5 or higher) automatically answers calls when operating a Key Telephone in headset mode. To enter or cancel Zip mode 1. Press the ON/OFF key. 2. Press the PROG key and dial 80. OR Press the ZIP key. 3. Press the ON/OFF key.
Appendix A. Dial Code List This appendix summarizes the most commonly used dial codes. Additional features may be programmed as described in Section 700 - Feature Operation. The table includes the following information: • Function - Lists the name of the function or feature • Fixed Dial Code - This dial code is hard-coded and cannot be changed. • Flexible Dial Code - This dial code can be used as a default or it can be customized.
*14 *63 *64 *65 *66 *67 *31 *32 *33 + (call pickup group 1-99) Call Forward (No Answer): Cancel from another ext. Call Park Hold/Answer Call Park Hold Call Park Answer (Own Ext.) Call Park Answer (0ther Ext.
*23 Timed Reminder (alarm) Cancel *39 *31 80 N/A # + (zone number) 763 (HK/UK) or 763# 762 (HK/UK) or 762# *6 *5 ## *9 N/A 720 (HK/UK) or 720# 704 (HK/UK) or 704# 761 (HK/UK) or 761# 760 (HK/UK) or 760# Flexible Dial Code ICX (International), issued March 1999 *22 Timed Reminder (alarm) Set ICX-35-750 *71 *42 System Speed Dial Name Assignment *01 Speed Dial Send Split Key *40 *68 *38 Program Key Release Key *29 + (page group number) PSD Name Assignment *70 Paging *55 M
74 + Extension Number 75 + Extension Number *72 Variable Mode Voice Mail Transfer Key 1 Voice Mail Transfer Key 2 Walking TRS Key 03 + (Ext. No. 0-9999) *#83 *#883 *75 + (Msg Code No. 0-9) NPDN #3 Key ACD-1 Wrap Key ACD-21 Wrap Key Text Message Send Version 3.5 and higher Version 3.5 and higher 767 (HK/UK) or 767# (Version 3.5 and higher) 729 (HK/UK) or 729# 705 (HK/UK) or 705# 766 (HK/UK) or 766# Version 3.
Version 3.5 and higher Flexible Dial Code ICX (International), issued March 1999 *#90 Login Key for CTAPI ICX-35-750 *76 + (Msg Code No. 0-9) Fixed Dial Code (REDIAL + ) Text Message Reply Function 81 Customized Dial Code Appendix A.
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Appendix B. Customized PSD Bin Numbers This appendix contains a table for documenting the Personal Speed Dial (PSD) numbers that you assign to PSD bins on non-display phones. When making changes to PSD numbers, be sure to record the change in this following table. Table 10.
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Index Numerics request 60 Answering calls 43 Conference call 67, 68 a call ringing a phone outside your A extension group 43 a call ringing a phone within your Absence Message extension group 43 assigning 62 a call ringing someone else’s phone 43 Absence Messages 61 an external call ringing a phone within Accessing an outside line 35 your extension group 43 using an FF key 35 handsfree 66 using an outside line access code 35 Answering page from any extension 53 Account Codes Assigning using 36 feature cod
Index Busy override, using 55 entering extension number 51 using soft key C large-display phone 52 Call forward using soft keys all incoming calls 56 small-display phone 51 all incoming calls to a busy extension Camp-on 56 answering a call waiting signal 59 Call Forwarding leaving text message 59 cancelling 57, 59 receiving text message 58 using 55 replying to a text message 59 Call hold sending text messages 57 broker’s hold 44 using 57 floating hold key 44 using automatic camp-on 59 holding calls 44 usi
Index conversation 68 establishing a 3-party call 67 making 67 Conference callsremoving a busy tone from an 8-party conference 68 contrast adjustment 22 large 15 small 11 Display Information large-display phone 18 Displaying a directory D large-display phone 17 Deleting Do-Not-Distrub (DND) PSD names assigned to PSD numbers cancelling 61 32 setting up 61 PSD numbers Do-Not-Disturb assigned to one-touch or soft keys cancelling 57, 59 28 Do-not-disturb (DND) Deleting names assigned to PSD numbers using 61 3
Index communications 51 tone/voice switching 52 L Large-display phone 15 Linking/chaining SSD numbers to PSD bin 29 using assigned PSD key 29 Linking/chaining SSD numbers 28 Locking Your Extension 63 M Meet-Me Answer 53 Message waiting 59 responding to a callback request 60 sending a callback request 60 Monitor, off-hook 66 Music background 68 Mute key blocking out going audio 65 using 65 N Non-verfied account code entering before making a call 36 entering during a call 37 Non-verfied account codes 36
Index 38 setting up 25 cancelling automatic redial 38 Station Lockout 63 last outside number dialled 37 Activating 63 Redialling outside numbers 37 activating for another extension 63 Reminder alarm 69 cancelling 63 cancelling 69, 70, 71, 72, 73, 74, 75, 76 cancelling for another extension 63 setting 69 changing security code 64 Removing a busy tone 68 Supervised call transfer 45 Retrieving calls on hold 44 to another extension or outside number 45 S Switching from tone to voice calling 52 Sending a messag
Index Unsupervised call transfer 46 to another extension or outside number 46 V Verbal commands 67 Verfied ID codes 37 Voice calling 52 Voice recognition 67 Volume handset 21 receiver 21 ringer 21 speaker 21 W Walking TRS (Call Barring)/Station Lockout changing security code 64 Z Zip Mode using 76 102 ICX (International), issued March 1999 ICX-35-750
