Camcorder User Manual
Table Of Contents
- Contents
- General System Information
- Supervisor Features
- Common Supervisor Menu Operations
- Supervisor Customisation
- Supervisor Monitoring
- MIS Report Features
- User Information Recording
- Agent Features
- Index
S-ICX-5.0-520 (ACD 4.0) S-ICX (International) issued October 2000 iv
MIS Report Operation
............................................................................................ 35
User Information Recording
...................................................................................... 45
Agent Features
............................................................................................. 48
Log-in / Log-out
........................................................................................................... 48
Available/Unavailable
................................................................................................. 49
Work Unit Count
.......................................................................................................... 49
Wrap Feature
............................................................................................................... 50
Zip Tone
....................................................................................................................... 51
Key Assignment
.......................................................................................................... 51
Index
.............................................................................................................. Index-1