Camcorder User Manual
Table Of Contents
- Contents
- General System Information
- Supervisor Features
- Common Supervisor Menu Operations
- Supervisor Customisation
- Supervisor Monitoring
- MIS Report Features
- User Information Recording
- Agent Features
- Index
Section 521 Built-In ACD Supervisor Guide
S-ICX-5.0-521 (ACD 4.0) S-ICX (International) issued October 2000 35
MIS Report Operation
• Common Operation of MIS Report
MIS reports can be output by operations from the Supervisor. The following
shows the MIS report output operation from [SUPERVISOR MENU]:
Operation
1. From [SUPERVISOR MENU] screen, press the soft key 2 or 7 to
select [MIS REPORT].
[MIS REPORT MENU] screen appears.
2. Select a desired menu by using the soft keys from the above
screen.
MIS REPORT MENU
←
AGENT REPORT
→
←
GROUP REPORT
→
←
SYSTEM REPORT
→
←
WORK UNIT
→
←
OTHERS
→
SUPERVISOR MENU
SYSTEM INFO
→
MIS REPORT
→
CUSTOMIZE
→