Voice Processing System Subscriber’s Manual Model KX-TVM50 KX-TVM200 Thank you for purchasing a Panasonic Voice Processing System. Please read this manual carefully before using this product and save this manual for future use. KX-TVM50/KX-TVM200: Version 1.
Subscriber’s Manual Introduction Thank you for purchasing the Panasonic Voice Processing System KX-TVM50/KXTVM200. We are confident that this product will provide you with many years of dependable service. This Subscriber's Manual is designed to help you configure your mailbox, use common voice mail features, and introduce you to the many advanced features that will improve your productivity in countless ways.
Subscriber’s Manual Table of Contents 1 1.1 2 Introduction to the VPS................................................ 5 Introduction to the VPS .................................................................. 5 Logging in to and Configuring Your Mailbox ............. 8 2.1 Logging in to Your Mailbox ............................................................. 8 2.2 Subscriber Tutorial (Easy Mailbox Configuration) .......................... 9 2.
Subscriber’s Manual 5.9 E-mail Integration (Message Notification by E-mail) .................... 47 5.10 Personal Greeting for Caller ID .................................................... 48 5.11 Personal Caller Name Announcement......................................... 50 5.12 Live Call Screening (LCS)............................................................ 52 5.13 Recording Your Conversations..................................................... 53 5.14 Remote Call Forwarding ............
Subscriber’s Manual Section 1 Introduction to the VPS 1.1 Introduction to the VPS The Panasonic Voice Processing System (VPS) is a powerful tool that will help you manage your voice communications and thereby increase your productivity. As a subscriber (the owner of a VPS mailbox), you can: a) Send a message to one or more a) The extension number of the VPS that you should dial in order to access the VPS.
Subscriber’s Manual Prompts One essential characteristic of the VPS is its use of "prompts". Prompts are recorded voice guidance messages that help you set and use VPS features. Prompts also help callers when the VPS is handing their calls. Depending on how your VPS is programmed, subscribers and callers can select the language they prefer for VPS prompts. Prompt example: Main Menu of Subscriber Services "To receive the message, press [1]." "To deliver a message, press [2].
Subscriber’s Manual guide you through the mailbox configuration process.
Subscriber’s Manual Section 2 Logging in to and Configuring Your Mailbox 2.1 Logging in to Your Mailbox In order to access Subscriber Services (to play messages, change mailbox settings, etc.), you must first log in to your mailbox. There are 2 ways to log in to your mailbox: a) Automatic Log-in: When logging in to your mailbox from your own extension, you do not need to enter any special commands or your mailbox number.
Subscriber’s Manual 2.2 Subscriber Tutorial (Easy Mailbox Configuration) Your VPS may be programmed to present a "Subscriber Tutorial" to you the first time you log in to your mailbox. If the Subscriber Tutorial is enabled, VPS prompts will guide you through the mailbox configuration process. Simply by following the prompts, you can configure the following items. You can configure these items later manually if necessary, as explained later in this section.
Subscriber’s Manual Starting the Subscriber Tutorial 1. Log in to your mailbox. • See 2.1 Logging in to Your Mailbox if necessary. System Administrator or System Manager. 2. 2 to accept. 3. Continue from "Recording the Owner's Name (Your Subscriber Name)". 2. Confirm that the Subscriber Tutorial has begun. • The VPS will announce, "Welcome to the Panasonic Voice Mail System. This is the Subscriber Tutorial service.". • If the tutorial does not begin, it may be disabled for your mailbox.
Subscriber’s Manual Recording Your Greeting Messages The VPS will prompt you to record your No Answer, Busy Signal, and After Hours greeting messages. If you do not record a greeting message, a prerecorded greeting message will be used. 1. Record your greeting message, after the tone. 2. 1 to end recording. 3. Follow the prompts as necessary. • 1 to review. • 2 to accept. • • • 3 to record the message again. 4 to add. to delete and exit. Confirming Your Settings 1. 1 to confirm your settings.
Subscriber’s Manual 2.3 Changing or Deleting Your Personal Greeting Messages After callers reach your mailbox, they will hear your personal greeting message. You can record 4 kinds of Personal Greetings; the appropriate greeting will be played for callers. If you delete or do not record a greeting message, a prerecorded greeting message will be used. a) No Answer Greeting: Heard by callers when you do not answer their calls. A common example might be, "This is (name). I can't take your call right now…".
Subscriber’s Manual • 4 to add to the greeting message you just recorded. • to delete the greeting message and exit. 8. 2 to accept. 9. Record or delete other greeting messages as necessary by following the prompts, or continue from step 10. 1 No Answer Greeting. 2 Busy Signal Greeting. 3 After Hours Greeting. Caller ID Greeting (may not 4 be available; see 5.10 Personal Greeting for Caller ID). 5 Temporary Greeting. 10. Go on-hook.
Subscriber’s Manual 2.4 Changing or Deleting Your Password 1. Log in to your mailbox. • You can password protect your mailbox to prevent unauthorised access to your mailbox. If your mailbox has a password, you must enter it using the dial keys (0–9) whenever you log in to your mailbox. Your password can contain up to 16 digits. You can change your password at any time. When choosing a password, avoid using obvious number combinations.
Subscriber’s Manual 2.5 Changing or Deleting Your Subscriber Name 1. Log in to your mailbox. • You can record your name in the VPS. The VPS can then announce your name for callers to let them know that they have reached the correct mailbox. If a caller does not know your mailbox number, the caller can try to reach you by entering the first few letters of your first or last name (Dialling by Name feature).
Subscriber’s Manual 2.6 Common Service Commands and Navigation Commands # 8 Commands for Changing the Current VPS Service After going off-hook and dialling an extension number of the VPS, you can enter a service command to access certain VPS features quickly. While VPS guidance is being provided, you can also use service commands to, for example, switch to a different VPS service mode. Some of the more commonly used commands are listed below. For a complete list, see Appendix.
Subscriber’s Manual Section 3 Message Playback and Related Features 1. Log in to your mailbox. 3.1 2. 1 3. Follow the prompts as necessary. Playing Messages Callers and other subscribers can leave messages for you, and you can play them back later after you have logged in to your mailbox. Messages in your mailbox are divided into 3 types: a) New Messages: Messages in your mailbox which you have not played back yet.
Subscriber’s Manual Message Type Key Feature New Deleted Repeat the message 1 1 1 Replay the previous message 1 2 Play the next message Pause/restart message playback (during playback only) 2 2 3 Play the message envelope 2 4 Set Bookmark (during playback only) — 2 5 Start playback at the Bookmark — 2 6 Save this message as new 3 Recover this message 4 Reply to this message 5 * Rewind (during playback only) 6 * Fast-forward, skip envelope (during playback only) 7 Transfe
Subscriber’s Manual Note • • • • • VPS programming determines if the message envelope is played before each message, after each message, or only when you press [2] [3]. For more information, consult your System Administrator or System Manager. The VPS will automatically delete both new and old messages after a specified number of days have passed. Your System Administrator or System Manager controls how many days messages are retained for.
Subscriber’s Manual 3.2 Replying to Messages You can reply to messages left in your mailbox by either calling back the caller or by leaving a message in the caller's mailbox. Calling back is possible when the person who left you the message is another subscriber. Calling back outside callers is possible if their Caller ID information is received by the PBX and VPS, however, this feature is not available with certain PBXs and may be disabled by the System Administrator or System Manager for your mailbox.
Subscriber’s Manual seconds, recording will stop automatically. 5. 1 to end recording. 6. 2 to accept. 7. 1 2 to send the message 1 immediately (continue from step 12). 8. Enter the desired delivery time, then # 1 to request a receipt. 2 to continue. 15. Go on-hook. Note to set the delivery time of the message. 1 14. • • Auto Receipt is not enabled by default. For more information, consult your System Administrator or System Manager.
Subscriber’s Manual 3.3 Transferring Messages You can transfer (forward) messages in your mailbox to other subscribers. However, please note that you cannot transfer receipt messages, or messages that were specified by the sender as "private". When transferring a message, you can: Specifying the Recipients by Number 1. Play back the desired message. • See 3.1 Playing Messages if necessary. Only new and old messages can be transferred. To transfer a deleted message, recover the message first (see 5.
Subscriber’s Manual • 2. Only new and old messages can be transferred. To transfer a deleted message, recover the message first (see 5.20 Recovering Deleted Messages). 7 during or after message playback. 1 3. # 4. Using the dialling keys, enter the first 3 or 4 letters of the desired recipient's name. 5. 1 to select the announced name. 2 to hear the next name. 3 to repeat the current name. 6.
Subscriber’s Manual 3.4 Remote Access Remote Automatic Log-in You can call the VPS while outside and log in to your mailbox in order to listen to your messages. There are 2 ways to log in to your mailbox remotely: a) Automatic Log-in: When logging in to your mailbox remotely from a preprogrammed outside telephone, you do not need to enter any special commands or your mailbox number. The VPS can recognise the telephone number you are calling from and therefore determine you are the caller (see 5.
Subscriber’s Manual 3. and your mailbox number. 4. Password • # You can skip this step if your mailbox has no password. 5. 1 to play back new messages. 6. Follow the prompts or select one of the following as necessary. # 8 # 8 to call an extension. 0 to call the operator. 7. # 9 when finished. 8. Go on-hook.
Subscriber’s Manual Section 4 Sending Messages 4.1 Sending Messages— Overview You can record messages and send them to other subscribers, to PBX extension users who do not have VPS mailboxes, and even to outside parties. Messages can be sent using one of the following features: a) Message Delivery: Sending a message to other subscribers (see 4.2 Message Delivery). b) External Message Delivery: Sending a message to parties that do not have VPS mailboxes, i.e.
Subscriber’s Manual 4.2 Message Delivery You can send messages to other subscribers. You can specify message recipients either by number or by subscriber name. To specify the recipients by number: a) Enter the subscriber's mailbox Sending a Message 1. Log in to your mailbox. • 2. 2 3. Continue from "Specifying the Recipients by Number" or "Specifying the Recipients by Name (Dialling by Name)". number. b) Enter a Personal Group Distribution List number (see 5.
Subscriber’s Manual Recording Your Message 8. Enter the day of the month for delivery, then 1. to record your message. 1 • Press [2] to add another recipient (continue from "Specifying the Recipients by Number" or "Specifying the Recipients by Name (Dialling by Name)"). Press [3] to review the recipients. • 2. Speak after the tone. • You can pause and resume recording by pressing [2]. If you pause for more than 20 seconds, recording will stop automatically. 3. 1 to end recording. 4.
Subscriber’s Manual 4.3 External Message Delivery You can send messages to outside parties and to PBX extension users who do not have their own VPS mailboxes. After you record your message, the VPS will dial the appropriate telephone numbers and/or extension numbers, and once the party on the other end answers the call, the VPS can play back your recorded message. You can specify message recipients by: a) Extension number b) Outside telephone number c) External Message Delivery List number (see 5.
Subscriber’s Manual • Press [#] if you do not want to set a password. 2. 1 2 6. State the recipient's name after the • tone. 7. 8. # for immediate delivery, then continue from "Recording Your Message". • To set message delivery time, continue from "Setting Message Delivery Time". 3. Enter the day of the month for delivery, then 2 2 1 ). 1. 3. Enter a 4-digit password required for listening to the message. • Press [#] if you do not want to set a password. 4. 1.
Subscriber’s Manual • • If your PBX uses PRI lines, you may need to enter [#] at the end of outside telephone numbers. For more information, consult your System Administrator. Auto Receipt is not enabled by default. For more information, consult your System Administrator or System Manager.
Subscriber’s Manual 4.4 Receiving External Delivery Messages When you send an External Delivery Message, the VPS will call each of the specified recipients. When a recipient answers the call, the VPS will guide him or her through the following procedure. After a recipient has listened to an External Delivery Message, he or she can send you a reply to your message, and even set urgent or private message status. 1. 1 to receive the message. 2. Enter the 4-digit password, then # • .
Subscriber’s Manual Section 5 Other Features 5.1 Call Transfer When a call reaches your extension via the Automated Attendant service, normally your extension will ring and you can answer the call. If you use the Call Transfer feature, however, the VPS can handle the call in a number of ways. The status you set for Call Transfer determines what happens to the call. You can set one of the following: Call Blocking: The call will be handled by the Incomplete Call Handling feature (see 5.
Subscriber’s Manual 1. Log in to your mailbox. • See 2.1 Logging in to Your Mailbox if necessary. 1 2. 4 3. Select the desired Call Transfer status. 1 for Call Blocking. 2 for Call Screening. 3 for Intercom Paging. 4 for Beeper (Pager) Access. 5 for Transfer to Mailbox. 6 for Transfer to Custom Service. 7 for Disable all Transfer. 4. Follow the prompts as necessary. • The prompts heard will vary depending on the feature you set in step 3. 5. Go on-hook.
Subscriber’s Manual 5.2 Incomplete Call Handling When a call is directed to your extension via the Automated Attendant service, Incomplete Call Handling will handle the calls if: a) You do not answer the call (These calls are considered "no answer" calls). Transfer to Custom Service: The VPS will transfer the caller to the Custom Service you specify here. Transfer to Operator: The VPS will transfer the caller to the operator.
Subscriber’s Manual 1. Log in to your mailbox. • See 2.1 Logging in to Your Mailbox if necessary. 2. 4 3. 4 for no answer calls. 5 for busy calls. 4. Select the desired Incomplete Call Handling status. 1 for Leaving a Message. 2 for Transfer to Covering Extension. 3 for Intercom Paging. 4 for Beeper (Pager) Access. for Transfer to Custom 5 Service. 6 for Transfer to Operator. 7 for Return to Top Menu. 5. Follow the prompts as necessary. • 6.
Subscriber’s Manual 5.3 Assigning Your Covering Extension 1. Log in to your mailbox. • A Covering Extension is an extension that receives your calls instead of you. Your calls can be transferred to your Covering Extension in 2 ways: a) By the Incomplete Call Handling Feature: When the Incomplete Call Handling feature handles the call (i.e.
Subscriber’s Manual 5.4 Interview Mailbox An interview mailbox is a mailbox designed to ask questions to callers and record their answers. If you have an interview mailbox (not all subscribers do), you can record up to 10 questions and set the answer recording time individually for each question from 1 to 60 seconds. Your interview mailbox can be used, for example, to allow callers to place orders or request information from your company.
Subscriber’s Manual • Enter the question number and [#], then repeat this step. 4. Enter the answer length (1–60) in seconds. 5. Continue from step 3, or go onhook if finished. Deleting Questions 1. Log in to your mailbox. • 2. 3. See 2.1 Logging in to Your Mailbox if necessary. 6 1 3 1 to delete the current question. 2 to skip to the next question, then repeat this step. 3 to skip to the previous question, then repeat this step. 4 • to select a specific question.
Subscriber’s Manual 5.5 Message Reception Mode 1. Log in to your mailbox. • If you have an interview mailbox (see 5.4 Interview Mailbox) in additional to your regular mailbox, Message Reception Mode determines which mailbox is used when: 2. 3. a) Calls are directed to your mailbox by the "Leaving a Message" setting of the Incomplete Call Handling feature (see 5.2 Incomplete Call Handling). b) Your extension is a Logical Extension (i.e.
Subscriber’s Manual 5.6 Personal Group Distribution Lists 1. Log in to your mailbox. • Personal Group Distribution Lists allow you to send messages to several subscribers at once (see 4.2 Message Delivery). You can create and edit 4 Personal Group Distribution Lists, and these lists can only be used by you. You can assign 40 group members (subscribers) to each list and record a name for each group (for example, "Sales Team", "Department Heads", etc.). See 2.1 Logging in to Your Mailbox if necessary.
Subscriber’s Manual 4. 5. 3 to delete all members, then go on-hook to finish. 1 2 6. to delete a group member. to delete one member. 1 to delete the announced member. 2 to keep the member and announce the next member. • Repeat this step to delete other members. 7. Go on-hook. Changing Personal Group Distribution List Names You can change or delete Personal Group Distribution List names. 1. Log in to your mailbox. • See 2.1 Logging in to Your Mailbox if necessary. 2. 3 4 3.
Subscriber’s Manual 5.7 External Message Delivery Lists Your External Message Delivery Lists allow you to send messages to several outside parties and PBX extension users who do not have their own VPS mailboxes at once (see 4.3 External Message Delivery). You can create and edit 2 External Message Delivery Lists, and these lists can only be used by you. You can assign up to 8 members to each list and record a name for each member. Creating or Adding to an External Message Delivery List 1.
Subscriber’s Manual 11. 1 to add another member, then continue from step 5. 2 to end. 12. Go on-hook. Deleting Members from an External Message Delivery List 1. Log in to your mailbox. • See 2.1 Logging in to Your Mailbox if necessary. 2. 6 3. 1 for list number 1. 2 for list number 2. 4. 5. 2 2 1 to delete all members, then continue from step 7. 2 6. 2 to delete one member. 1 to delete the announced member. 2 to keep the member and announce the next member.
Subscriber’s Manual 5.8 Message Waiting Notification The Message Waiting Notification feature lets you know you have received new messages in your mailbox by: Message Waiting Lamp: The message lamp on your telephone (if it has one) will light when you receive a new message. If you have a compatible PBX and Panasonic telephone with a 6-line display, you can also see the number of new messages you have on your display. Device Notification: Notifying you via a "device", i.e.
Subscriber’s Manual 6. Go on-hook. Changing Device Numbers This feature may be disabled for your mailbox. 7. 8. 1. Log in to your mailbox. • See 2.1 Logging in to Your Mailbox if necessary. 3 2. 5 3. Enter the desired device number (1–3). 4. to change the assigned number. • To delete the assigned number, press [3] then go on-hook to finish. 1 5. Enter the outside line access number needed for making outside calls.
Subscriber’s Manual 5.9 E-mail Integration (Message Notification by E-mail) When you receive new messages in your mailbox, you can receive notification by email. The recorded message can also be added to the e-mail as an attachment. Consult your System Administrator for more information.
Subscriber’s Manual 5.10 Personal Greeting for Caller ID You can record personalised greetings for specific callers. If you have assigned their telephone numbers (Caller ID numbers) to a personalised greeting, they will hear the appropriate greeting when they call you, instead of your other greeting messages normally played for callers. You can record 4 personalised greetings and assign 8 callers to each greeting. Record your personalised greetings before assigning Caller ID numbers.
Subscriber’s Manual • See 2.1 Logging in to Your Mailbox if necessary. 1 2. 3 4 3. Enter the personalised greeting number (1–4). 4. 2 to accept. 5. Enter the Caller ID number (caller's 1 4 2. 3 3. Enter the personalised greeting number (1–4). 4. 5. telephone number, 20 digits max.) then • 6. 7. # . While entering a Caller ID number, you can press [ ] to enter a "wild card". This allows several telephone numbers to match the Caller ID number that you assigned.
Subscriber’s Manual 5.11 Personal Caller Name Announcement By storing caller telephone numbers and recording caller names, you can have the VPS announce the caller name to you when: a) You play back a message from one of the assigned callers. Assigning Caller ID Numbers and Recording Names 1. Log in to your mailbox. • 1 2. 3 5 3. Enter the Caller ID number (caller's telephone number, 20 digits max.) b) The VPS transfers a call to you from one of the assigned callers.
Subscriber’s Manual Recording Names". 3 to accept the current item as is and skip to the next item, then repeat this step. 4. Go on-hook when finished. Deleting Caller ID Numbers and Recorded Names 1. Log in to your mailbox. • 2. 3. See 2.1 Logging in to Your Mailbox if necessary. 3 3 1 to delete all numbers, then go on-hook to finish. 2 4. 5 to delete one number. 1 to delete the announced number. 2 to keep the number and announce the next number, then repeat this step. 5.
Subscriber’s Manual 5.12 Live Call Screening (LCS) If you have a Panasonic telephone that is compatible with this feature, you can screen your calls. When you receive a call, you can listen to the caller as he or she leaves a message in your mailbox, then answer the call if you choose. This feature is not available with certain PBXs and may be disabled by the System Administrator for your mailbox.
Subscriber’s Manual 5.13 Recording Your Conversations If you have a Panasonic telephone that is compatible with these features, you can record your telephone conversations. This feature is not available with certain PBXs. There are 3 features that allow you to record your conversations: Two-way Record (TWR): By pressing the button on your telephone that is assigned as the TWR button, you can record the current conversation into your own mailbox.
Subscriber’s Manual 5.14 Remote Call Forwarding Assigning Outside Telephone Numbers for Remote Call Forwarding You can program the VPS to forward your calls to another extension or to an outside telephone (if authorised). You can do this even when you are away from the office. This feature is not available with certain PBXs and may be disabled by the System Administrator or System Manager for your mailbox.
Subscriber’s Manual • you do not do this, the old telephone number will continue to be used. The number of digits that can be stored for outside telephone numbers depends on the PBX being used. For more information, consult your System Administrator or System Manager. Setting and Cancelling Remote Call Forwarding You can set and cancel Remote Call Forwarding even when you are away from the office (see 3.4 Remote Access). 1. Log in to your mailbox. • See 2.1 Logging in to Your Mailbox or 3.
Subscriber’s Manual 5.15 Assigning and Cancelling Telephone Numbers for Call Transfer to Outside Line When you assign a telephone number for Call Transfer to Outside Line, your calls will be transferred to the assigned telephone number when: Assigning Telephone Numbers for Call Transfer to Outside Line 1. Log in to your mailbox. • 2. 4 • a) You have set Call Screening (see 5.1 Call Transfer). b) You have set Disable Call Transfer See 2.1 Logging in to Your Mailbox if necessary.
Subscriber’s Manual 5.16 Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver 1. Log in to your mailbox. • 2. When logging in to your mailbox remotely (i.e., from an outside telephone) to listen to your messages, the Remote Automatic Log-in (see 3.4 Remote Access) and Toll Saver (see Glossary) features identify you by recognising your telephone number. In order to use these features, you must first store the telephone numbers that you will use to access your mailbox remotely.
Subscriber’s Manual 5.17 Personal Custom Service A Personal Custom Service is a set of options you can present to your callers, allowing them to press buttons on their telephones in order to access certain features. You should explain the options available to your callers in each of your personal greeting messages, for example, "This is (name). I can't take your call right now. Press [1] to leave me a message. Press [2] to speak with my assistant. Press [3] to dial another extension…".
Subscriber’s Manual Creating Your Personal Custom Service 1. Log in to your mailbox. • See 2.1 Logging in to Your Mailbox if necessary. 8 1 2. 3 3. Press the desired dialling key (0, 3–9) that you want to assign an option to. 4. 1 (skip this step if you are creating your Personal Custom Service for the first time.) 5. to transfer to a mailbox, then enter the desired mailbox number. 1 2 to transfer to an extension, then enter the desired extension number.
Subscriber’s Manual To Confirm the Settings for Your Personal Custom Service 1. Log in to your mailbox. • 2. See 2.1 Logging in to Your Mailbox if necessary. 3 8 3. 2 to review. 4. Go on-hook. Note • • • • 60 The System Administrator or the System Manager must enable Transfer to Outside for your mailbox before it can be used. The Transfer to Outside option can be used a maximum of 4 times in your Personal Custom Service.
Subscriber’s Manual 5.18 Timed Reminder 1. Log in to your mailbox. Timed Reminder is a PBX feature that is similar to an alarm clock; you can set your telephone to ring at a set time once or daily. When you go off-hook to answer a Timed Reminder, a special dial tone or prerecorded message will be heard. This feature is not available with certain PBXs. • See 2.1 Logging in to Your Mailbox if necessary. 2. 6 3. 1 4 to change the setting. 2 to accept the current setting, then go on-hook to finish.
Subscriber’s Manual 5.19 Bookmark While listening to a message in your mailbox (see 3.1 Playing Messages), you can set a "Bookmark". A Bookmark lets you easily resume playback from a specific point in a specific message later. You can set one Bookmark for each message in your mailbox; if you set a new Bookmark, the old one is deleted. To Set the Bookmark press [2] [4] while listening to a message. To Start Playback at the Bookmark press [2] [5].
Subscriber’s Manual 5.20 Recovering Deleted Messages You can delete messages in your mailbox (see 3.1 Playing Messages). Once a message has been deleted, it is retained until the end of the next day, then it will be permanently deleted. Deleted messages can be "recovered", after which they will be treated as old messages. To Recover a Deleted Message press [3] while listening to the message.
Subscriber’s Manual 5.21 Mailbox Capacity Warning When your mailbox is almost full, you will receive a Mailbox Capacity Warning shortly after logging in to your mailbox. When you hear a Mailbox Capacity Warning, you should delete unnecessary messages to make more recording time in your mailbox available. The amount of recording time that remains when you hear the Mailbox Capacity Warning depends on how your mailbox is configured.
Subscriber’s Manual Appendix Quick Reference 65
Subscriber’s Manual To Enter a Mailbox From a Remote Location, Dial: #6 + mailbox number 1 2 66 Main Menu: You have new messages. Password # 1 Receive message. 2 Deliver message. Hang up. See the next page for the options from 3 to 6. 1 Receive New Message (While listening and after listened): 1 Repeat Message 1.1 Previous Message 1.2 Next Message 2 Pause/Restart (While listening only) 2.3 Message Envelope 2.4 Set Bookmark (While listening only) 2.5 Resume Bookmark 2.
Subscriber’s Manual To Enter a Mailbox From a Remote Location, Dial: #6 + mailbox number 3 4 Password # Set Up Mailbox Management: 1 Record Personal Greetings 2 Set Password 3 Enter Owner's Name 4 Set Group Distribution List 5 Record Caller Name/Number 6 Set Remote Call FWD to Outside 7 Set Numbers for Automatic Log-in and Toll Saver 8 Set Personal Custom Service Set AA Status: 1 Set Call Transfer Status 2 Set Covering Extensions 3 Set Message Reception Mode 4 Set Incomplete Call Handling For No Answer
Subscriber’s Manual Service Access Commands Dial the following commands any time to get a different mailbox, extension, or menu. * 1 2 #1 Dialling by Name #2 Custom Service 4 5 6 #5 (#L) Log-in #6 (#M) Voice Mail * 3 * 7 8 #7 (#R) Restart (Main Menu) #8 (#T) Transfer to an Extn. #9 (#X) Exit 0 # 0 Help ## Switch to Prompts (Main Menu) Return to Previous Menu 9 ** * These commands are also available with VM Menu. ** This command is available with VM Menu only.
Subscriber’s Manual Glossary Alternate Extension Group The extensions assigned to an Alternate Extension Group receive transferred calls via the sequence specified as the group's "Alternate Extension Transfer Sequence". APT Integration Digital integration between the VPS and certain KX-T series PBXs. Requires upgraded software in the PBX. When the VPS and PBX use APT Integration, voices are sent using analogue technology, and data is sent digitally.
Subscriber’s Manual Bookmark Enables a subscriber, the System Manager, or the Message Manager to set a specific point (Bookmark) in a message and easily resume playback later from that point. Call Blocking Allows subscribers to have their calls handled by the Incomplete Call Handling Service without ringing at their extensions. Call Screening Allows subscribers to screen calls. The VPS prompts the caller with the message "Record your name at the tone", and records the caller's name.
Subscriber’s Manual Company Name This is played by the VPS to the intended receiver of an External Delivery Message when he or she is unable to enter correctly the password (if a password is required to listen to the message). This helps him or her to realise where the call came from and contact the message sender if necessary. Covering Extension Allows subscribers to set another extension as the destination for their calls.
Subscriber’s Manual Delivery Time The time specified by the subscriber for the VPS to deliver a prerecorded message. Subscribers can specify the delivery time when leaving messages for other subscribers or when sending a message via External Message Delivery. DID Call Routing Available with DPT Integration only. The VPS automatically sends calls from preprogrammed DID numbers to a specified extension, mailbox (including Mailbox Group) or Custom Service.
Subscriber’s Manual General Delivery Mailbox A special mailbox that is maintained by the Message Manager. If a caller does not have a DTMF-compatible telephone, the caller cannot dial numbers in order to connect himself or herself to an extension or mailbox. Callers who do not dial any numbers can be directed to the General Delivery Mailbox. Periodically (daily is best), the Message Manager should transfer messages in the General Delivery Mailbox to the appropriate subscriber mailboxes.
Subscriber’s Manual Interview Service Allows the VPS to "interview" a caller by playing a series of prerecorded questions and recording the caller's responses. Subscribers are able to record questions directly into their interview mailboxes. After a caller records his or her answers, the Message Waiting Lamp turns on at the subscriber's telephone. This feature is very useful for claims departments, order desks, job applications, etc. Keypad The dial keys ([0]–[9], [ ], [#]) on a telephone.
Subscriber’s Manual Message Manager Mailbox 998. The person who takes care of message-related maintenance, such as General Delivery Mailbox maintenance, and recording and deleting messages (System Prompts, Company Greetings, Custom Service Menus, System Caller Names, etc.) Message Recovery Allows a subscriber to change the status of a message from "deleted" to "old", preventing the message from being permanently deleted.
Subscriber’s Manual One-touch Two-way Transfer (One-touch TWT) Available with KX-TDA series PBXs using DPT Integration only. Allows a subscriber to record his or her telephone conversations into another subscriber's mailbox with a one-touch operation. Operator 3 different extensions can be assigned as operators for each time mode.
Subscriber’s Manual Personal Group Distribution List A preprogrammed list of subscriber mailboxes that can be used (by the subscriber who created the list) to deliver a message to several recipients in one operation. Each subscriber can create 4 Personal Group Distribution Lists. Each list can have 40 members. Personal Programming Also known as Station Programming. PBX programming that is performed by an extension user to customise his or her extension's settings.
Subscriber’s Manual Service Group A group of settings which determine how incoming calls are handled by the VPS. One of 8 call service groups is assigned to each VPS port or PBX outside line. Service Mode Determines if incoming calls are handled by the VPS according to settings made for day mode, night mode, lunch mode, or break mode.
Subscriber’s Manual System Prompt Recorded voice guidance messages that help subscribers and callers use VPS features. Over 1000 prompts are prerecorded in the VPS. The System Administrator and Message Manager can rerecord prompts as necessary. The System Administrator and the Message Manager can turn system prompts on and off as needed. Each system prompt has a unique number. System Report The System Administrator or the System Manager can generate various System Reports to monitor the status of the VPS.
Subscriber’s Manual Two-way Record Available with APT/DPT Integration only. Allows a subscriber to record his or her telephone conversations into his or her mailbox. Two-way Transfer Available with APT/DPT Integration only. Allows a subscriber to record his or her telephone conversations into another subscriber's mailbox. The subscriber must specify the desired extension number when using this feature.
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Subscriber’s Manual A After Hours Greeting 9, 12 Appendix 65 Assigning and Cancelling Telephone Numbers for Call Transfer to Outside Line 56 Assigning Caller ID Numbers and Recording Names 50 Assigning Caller ID Numbers for the First Time 48 Assigning Outside Telephone Numbers for Remote Call Forwarding 54 Assigning Telephone Numbers for Call Transfer to Outside Line 56 Assigning Your Covering Extension 37 Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver 57 Auto Receipt 20, 27 A
Subscriber’s Manual L Q LCS->Live Call Screening 52 Leaving a Message for the Sender 20 Live Call Screening (LCS) 52 Logging in to and Configuring Your Mailbox 8 Logging in to Your Mailbox 8 Logging in to Your Mailbox for the First Time 6 Quick Reference 65 M Mailbox Capacity Warning 64 Manual Log-in 8, 24 Message Delivery 27 Message Notification by E-mail 47 Message Playback and Related Features 17 Message Reception Mode 40 Message Waiting Lamp 45 Message Waiting Notification 45 N Navigation Commands
Subscriber’s Manual To Add, Delete, or Review Caller ID Numbers Later 49 To Confirm the Settings for Your Personal Custom Service 60 To Select the No DTMF Input Operation 59 Transferring Messages 22 Turning Device Notification On/Off 45 Turning Message Waiting Lamp Notification On/Off 45 Two-way Record (TWR) 53 Two-way Transfer (TWT) 53 U Urgent Status 20, 27 Using the VPS 5 V VM Menu 6 VM Menu-only Command 16 84
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Panasonic Communications Co., Ltd. 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. © 2005 Panasonic Communications Co., Ltd. All Rights Reserved.
